Connect with Customers

Connect with Customers

A recipe for an excellent customer experience from FIGS SVP of CX Michael Bair

We spoke with customer experience leader Michael Bair, SVP, Customer Experience at FIGS. He gave us some great insight into how businesses can positively impact their customers and shared why creating personal relationships with your customers matters. 

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Ask an inbox expert: Scaling customer success with inbox analytics

Got inbox questions? Front's experts have inbox answers. In this column, Solutions Engineer Bernadine Martin has the inside scoop on how analytics are the first step to scaling your customer success communications.

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4 unconventional approaches to customer service

Learn from these 4 companies sharing their most unconventional approaches to amazing support.

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10 biggest challenges of customer success (& solutions)

More than 200 CX professionals shared their biggest customer success challenges. Here are their questions, with solutions for each one.

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7 key skills for excellent customer service

Customer service has become much more than just a job. We analyzed 100 job ads to list the most wanted skills for excellent customer service.

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Connect with Customers

Remote work is making us remote from our work

Why do we feel so unmotivated when working from home? Remote work has many advantages, but here we'll explore why WFH can sap our energy.

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