Connect with Customers

Connect with Customers

4 reasons every chat rep needs Front and Drift

As every sales leader knows, chat duty is demanding — and staffing your team to handle every incoming chat in minutes as your business grows is an ongoing struggle. That's why teams use Front and Drift!

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Connect with Customers

The collaborative customer support model vs. tiered: why not both?

Collaborative support, or tiered? How about both? Here are the benefits of using the collaborative customer support model, how you can implement it alongside a tiered model, and several other initiatives for collaborating on support company-wide.

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Connect with Customers

5 common communication problems with customers (and how to solve them)

Read real-world examples from support teams across multiple industries to learn five common communication problems with customers and how you can solve them.

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Connect with Customers

6 tips to respond to customer service messages within one hour

Treating customers badly hurts your business not once, but twice. First, you anger your customer, and then, you drive them into the waiting, willing arms of your biggest rivals.

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Connect with Customers

How to build a strong sales team with a shared inbox

Your SDR swears by Outbound. Your AE swears by Streak. Everyone follows their own Salesforce workflow. With your team using multiple tools in multiple ways, staying coordinated without duplicating efforts feels impossible.

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Connect with Customers

What does customer communication management even mean?

You've probably been seeing the words "customer communication" or "customer communication management" a lot lately. But what does it actually mean? Why do you need it? And how can you build an effective strategy around it?

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