Front Page https://front.com/blog Stories to strengthen the heart of business Thu, 16 Apr 2026 13:51:05 GMT https://validator.w3.org/feed/docs/rss2.html https://github.com/jpmonette/feed en Copyright 2026 FrontApp, Inc. All rights reserved. <![CDATA[Manage multiple email accounts across teams with these 8 platforms]]> https://front.com/blog/how-to-manage-multiple-email-accounts 9357 Mon, 09 Nov 2020 19:43:09 GMT <![CDATA[Top 10 email ticketing systems for B2B operations teams]]> https://front.com/blog/best-email-ticketing-systems 280857 Wed, 08 Apr 2026 07:00:00 GMT <![CDATA[Turning insights into action: How to close the customer feedback loop]]> https://front.com/blog/customer-feedback-loop 280852 Wed, 08 Apr 2026 07:00:00 GMT <![CDATA[Improve customer satisfaction with these service recovery strategies]]> https://front.com/blog/customer-service-recovery 280846 Wed, 08 Apr 2026 07:00:00 GMT <![CDATA[The automation dilemma: How Fathom AI maximizes efficiency and empathy in customer support]]> https://front.com/blog/fathom-support 280751 Tue, 07 Apr 2026 07:00:00 GMT <![CDATA[The Coordination Tax]]> https://front.com/blog/the-coordination-tax 280689 Tue, 31 Mar 2026 07:00:00 GMT <![CDATA[How to improve agent productivity in complex B2B operations]]> https://front.com/blog/improve-agent-productivity 280686 Mon, 30 Mar 2026 07:00:00 GMT <![CDATA[What 3PL leaders can learn from FreightWaves 3PL Summit (and why it matters now)]]> https://front.com/blog/freightwaves-recap 280409 Thu, 26 Mar 2026 22:18:00 GMT <![CDATA[5 Steps for Improving Logistics Customer Service]]> https://front.com/blog/how-to-improve-customer-service-in-logistics 9445 Fri, 20 Mar 2026 18:04:00 GMT <![CDATA[How logistics leaders are reimagining customer service to stay ahead]]> https://front.com/blog/state-of-service-expectations-logistics-recap 258059 Thu, 08 May 2025 07:00:00 GMT <![CDATA[11 customer service skills B2B support and operations teams need]]> https://front.com/blog/customer-service-skills 9049 Fri, 17 Apr 2020 18:04:47 GMT <![CDATA[Customer service strategy: 5 steps B2B companies use today]]> https://front.com/blog/customer-service-strategy 280282 Tue, 17 Mar 2026 07:00:00 GMT <![CDATA[Mastering omnichannel customer support for B2B teams]]> https://front.com/blog/omnichannel-customer-support 278715 Thu, 05 Mar 2026 08:00:00 GMT <![CDATA[How teams use voice of the customer to optimize their operations]]> https://front.com/blog/voice-of-the-customer 278712 Wed, 04 Mar 2026 08:00:00 GMT <![CDATA[How to calculate customer retention rate and reduce churn]]> https://front.com/blog/customer-retention-rate 275337 Tue, 24 Feb 2026 08:00:00 GMT <![CDATA[The best customer service KPIs for improving your B2B CX]]> https://front.com/blog/top-12-support-kpis-for-better-customer-service 37294 Mon, 23 Feb 2026 17:00:00 GMT <![CDATA[Get to know the best Intercom alternatives for 2026]]> https://front.com/blog/intercom-alternatives 275328 Mon, 23 Feb 2026 08:00:00 GMT <![CDATA[How to connect with customers to build trust]]> https://front.com/blog/how-to-connect-with-customers 275331 Mon, 23 Feb 2026 08:00:00 GMT <![CDATA[11 ways B2B teams can collect customer feedback at scale]]> https://front.com/blog/how-to-collect-customer-feedback 274693 Thu, 12 Feb 2026 08:00:00 GMT <![CDATA[Anticipate customer needs with proactive customer support]]> https://front.com/blog/proactive-customer-support 274690 Thu, 12 Feb 2026 08:00:00 GMT <![CDATA[Knowledge base software: Top 10 options for 2026]]> https://front.com/blog/knowledge-base-software 228603 Thu, 07 Mar 2024 08:00:00 GMT <![CDATA[The best AI chatbot platforms for support teams in 2026]]> https://front.com/blog/ai-chatbots 239322 Wed, 17 Jan 2024 08:00:00 GMT <![CDATA[Customer lifetime value: What it is and how to calculate it]]> https://front.com/blog/customer-lifetime-value-formula 270472 Tue, 27 Jan 2026 08:00:00 GMT <![CDATA[How to write customer satisfaction surveys that your team can act on]]> https://front.com/blog/customer-satisfaction-survey 270469 Tue, 27 Jan 2026 14:30:00 GMT <![CDATA[Live chat: What it is, how it works, and how to do it right]]> https://front.com/blog/what-is-live-chat 270465 Tue, 27 Jan 2026 08:00:00 GMT