Front becomes the 11th woman-founded and led SaaS unicorn.

  Read more

How to use Front 
to deliver better customer support

Emily Hackeling,

Content Marketing at Front

9 April 20200 min read

When you’re leading a customer support team, your world revolves around your customers.

How to use Front 
to deliver better customer support

When you’re leading a customer support team, your world revolves around your customers. But all too often, the tools your team uses to stay in touch with customers get in the way of providing great customer service.

Ticket numbers mask conversations in a robotic tone, coordinating with teammates outside your support team is a mess, and reps struggle to piece together the full picture of customer issues across live chat, social media, and other messaging channels.

That’s why support teams use Front to deliver world-class customer service. Front transforms your inbox into a powerful platform where teams can manage customer requests over email, SMS, and more with the context needed to give fast, personal replies.

Written by Emily Hackeling

Originally Published: 9 April 2020

Stories to strengthen the heart of business