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Introduction to Front

What's Front? How do companies use Front to excel? Watch our introductory video to learn how Front, the leading customer communication hub, meaningfully connects your teams and customers.

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One Pager - 2 Min ReadPin your favorite apps to your inbox with Front
Getting back to a customer often means digging through your CRM, meeting notes, and project management apps — not to mention your inbox — for the updates you need. You lose time searching for the latest information, and your customers are left waiting. That’s why Front integrations bring all the context you need to respond directly into your inbox. It’s quick and easy to access the tools you rely on and make real-time updates to keep your team in the loop. Front connects with dozens of tools to help you get more done, right from your inbox. Here are some of our customers’ favorites for a little inspiration! 📇  CRMs like Salesforce, Pipedrive, and HubSpot Log activities and update opportunities without switching between tools. Check deal status, account history, and more, directly in your inbox. Add tasks, notes, or edit account information directly from Front to keep your team — and your pipeline reports — 100% up to date. 💡 Available on Pro and Platform plans 🛠 Project management apps like JIRA, Asana, Trello and GitHub Easily share feedback, feature requests, and bug reports with your technical team without leaving your inbox. When you create or update tasks from any message, the task will be linked to the message like a tag for one-click access. When you close out that task in your tracking tool, any linked messages re-open automatically for follow up, so it’s easy to close the loop with customers. 💡 Available on Plus, Pro, and Platform plans ⚡️ Zapier to supercharge workflows across apps Connect Front to hundreds of other software tools with plug-and-play Zaps. They can help you save time on repetitive workflows or get data where you need it. You can save attachment files to Dropbox automatically, create new Google Spreadsheet rows from Front messages, automatically reply to Typeform survey responses, and more. 💡 Available on Pro and Platform plans ⚙️ Custom plugins for in-house tools Need access to data from custom backend systems, databases, or an in-house CRM? Front’s open API makes it easy to develop a custom integration to view customer purchase history, check account status in your backend, or make order changes in real time. We’ve got a few tips for building a Front plugin to help you get started! 💡 Available on Plus, Pro, and Platform plans Front integrations turn your inbox into your go-to platform for getting work done. And it's only just begun. There are several AI tools that you can implement on top of Front to analyze your email responses, build bots, automate tasks, and more. Business email is getting smarter — and we think that's a great thing.
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One Pager - 2 Min ReadMeetings done right – 5 ways that Front Scheduling takes the headache out of meetings
Despite the dreaded Zoom fatigue that seems to accompany a lot of 2020 – it can’t be denied – the alternative doesn’t look so bright, either. A day without chatting to anyone outside your home? No thanks.  We’re finding ourselves cherishing any opportunity to see each other’s faces, even during work meetings. Video calls and phone calls still make work feel more enjoyable and customers feel tended to. So, we’ve given the Front Scheduling experience a makeover to make it easier than ever to meet with people. Now, you can grab a virtual coffee with a coworker or schedule a customer demo in a matter of clicks – without the back-and-forth chaos of trying to find the best time.  Here are 5 ways to get the most out of our fresh take on the Scheduling experience: A hack for group meetings: Sending meeting options to a client with several teammates couldn’t be easier. Insert available meeting options that work for all your internal meeting attendees right into the email – all the client needs to do is simply click on the time that works best for them. Prep for holiday chaos: With the end of the year around the corner, your calendar is bound to get crammed with holiday plans, time OOO, and end of the year work requests. Think about how many clicks it usually takes to book meetings: you pull up your calendar, you pull up your client's calendar, click around to find times, copy and paste options into an email, etc. Take the hassle out of booking meetings and save time by using Scheduling links in your emails– get it done in 1 easy click and save your headache for difficult relatives instead. Happy holidays! Pair it with a message template: Let’s say you block part of your day to host product demos and another part for user testing research. Now, you can create a Message Template for each and include a unique meeting link to make scheduling time with prospects needing a demo and time for user testing a breeze. Pro tip: Make that Message Template a shortcut and trigger them by typing Command/Ctrl + Shift + 5, 6, 7, 8, or 9 in the composer. Enrich your CTAs: Need to follow up with people after a large event? Include your scheduling link on a custom landing page or in an email follow-up to make it easy for people to book time with you.   Include your scheduling link in your email signature: Make your sign-off warmer and more inviting by including your unique Scheduling link directly in your email signature. When people want to follow up on your message with a phone call or meeting, all they have to do is click on your link. Here's to a more hassle-free Scheduling experience, and to always making it a priority to connect with teammates and customers in real-time.
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