Measure your success

Video

Introduction to Front Analytics

Welcome to Front Analytics! Here's what you need to know to get started.

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Guide

Analytics 101

Everything you need to know to get started in Front Analytics.

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Guide

Analytics in action

Top use cases for Front Analytics.

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Default reports

Guide

Your Analytics homepage: the Overview report

Access high level success metrics at a glance with the Analytics Overview report.

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Guide

Track team impact & progress with the Teammate Performance report

As a team admin, manager, department head, it’s crucial to understand the impact your team is having.Learn how to use the Teammate Performance repo...

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Guide

Improve response time with the SLA report

Reaching your response time goals and meeting your Service Level Agreements (SLAs) is a key part of being a successful, high performing customer fa...

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Guide

Understand message metrics with the Conversations report

Understanding the flow and volume of messages across inboxes is critical to auditing your workflow and supporting your customers. That’s where the ...

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Guide

Identify topics trends & message themes with the Tags report

Understand the types of conversations your team is having and anticipate topic trends with the Tags report.

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Guide

Elevate your service with the Customer Experience report

Give your customers the experience they deserve – and track it – with Front Analytics' Customer Experience report.

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Powering the heart of your business