Measure success small

Welcome to Front Analytics! Here’s what you need to know to get started.

Introduction to Front Analytics

Analytics 101 large

Everything you need to know to get started in Front Analytics.

Analytics 101

Tags Report classroom

Understand the types of conversations your team is having and anticipate topic trends with the Tags report.

Identify topics trends & message themes with the Tags report

Conversation Report classroom

Understanding the flow and volume of messages across inboxes is critical to auditing your workflow and supporting your customers. That’s where the conversations report comes in.

Understand message metrics with the Conversations report

SLA Report classroom

Reaching your response time goals and meeting your Service Level Agreements (SLAs) is a key part of being a successful, high performing customer facing team. The SLA report is built to ensure nothing falls through the cracks.

Improve response time with the SLA report

Team Performance Report classroom

As a team admin, manager, department head, it’s crucial to understand the impact your team is having.Learn how to use the Teammate Performance report to improve your team processes to better reach your business objectives.

Track team impact & progress with the Teammate Performance report

Overview Report classroom

Access high level success metrics at a glance with the Analytics Overview report.

Your Analytics homepage: the Overview report

Customer experience large

Give your customers the experience they deserve – and track it – with Front Analytics’ Customer Experience report.

Elevate your service with the Customer Experience report

Analytics in action large 2x

Analytics in action

<p>🚨 The Science Behind Strong Customer Relationships — new research out now! 🚨</p>

Front Page is for leaders who believe in the impact of meaningful connections with customers. You’ll find fresh ideas for focusing on what matters, inspiring your teams, and connecting with customers in genuine, human ways.

Stories that focus on building stronger customer relationships

Measure your success

Default reports