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Learn how to easily turn Front into a help desk – and then some.

Technical Guide to Front as a help desk

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A checklist to guide your Support team in setting up Front.

Support team setup checklist

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Making load balancing rules smarter and more personalized. In our most significant update since introducing load balancing capabilities, we’ve made things a lot smarter and a lot faster than ever.

Find your focus: Manage all incoming customer communications quickly and efficiently

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Learn how to use shifts in Front to improve customer experience.

Respond faster, 24/7: Five ways to optimize shifts in Front

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How a Support team uses Front’s escalation and collaboration features to reduce response time by 67%

<p>🚨 The Science Behind Strong Customer Relationships — new research out now! 🚨</p>

Front Page is for leaders who believe in the impact of meaningful connections with customers. You’ll find fresh ideas for focusing on what matters, inspiring your teams, and connecting with customers in genuine, human ways.

Stories that focus on building stronger customer relationships

Customer Support