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Our latest Slack app: manage your shared inbox in real time

Front connects to the tools your team relies on, so your shared inbox can be the place you get work done. But some messages and workflows just aren’t well-suited for your inbox — chats, notifications, and other tasks you want to manage in real time.

That’s where Slack comes in. It’s our most popular integration, and today our Slack app will help you get even more done in Front, faster.

Front teams can already send messages (emails, tweets, texts, and more) to Slack. Now, you can use Message Menus to take action directly from Slack. Archive, re-open, assign, and move Front messages between inboxes — all from Slack. Instant sync of activities from Slack to Front make it even easier for your team to reach inbox zero, no matter where you’re getting work done.

Teams across the company — support, sales, operations, and more — rely on Front to manage their external communication. Here’s how our latest Slack app helps them stay on top of your inbox around the clock:

  • Escalate urgent support tickets. Escalate urgent support tickets. Use time-based rules for SLAs to forward unanswered messages to a #support-urgent channel automatically. Re-assign messages to another teammate directly from Slack.

  • Reach out to leads faster. Trigger rules that forward new leads to an #inbound channel. Move messages to the SMB, Mid-Market, or Enterprise inbox from Slack for a quick reply from the right rep in Front.

  • Triage requests in real time. Define a rule that messages containing the word “refund” are sent to @Andersen, your account manager. He can move the message to the Accounts inbox right from Slack for a reply.

To get started with Message Menus for Front, simply turn on Message Menus in your Slack integration settings in Front. No matter where your team gets work done, Front’s Slack app makes it easy to ensure every message ends up in the right place.

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One Pager - 2 Min ReadPin your favorite apps to your inbox with Front
Getting back to a customer often means digging through your CRM, meeting notes, and project management apps — not to mention your inbox — for the updates you need. You lose time searching for the latest information, and your customers are left waiting. That’s why Front integrations bring all the context you need to respond directly into your inbox. It’s quick and easy to access the tools you rely on and make real-time updates to keep your team in the loop. Front connects with dozens of tools to help you get more done, right from your inbox. Here are some of our customers’ favorites for a little inspiration! 📇  CRMs like Salesforce, Pipedrive, and HubSpot Log activities and update opportunities without switching between tools. Check deal status, account history, and more, directly in your inbox. Add tasks, notes, or edit account information directly from Front to keep your team — and your pipeline reports — 100% up to date. 💡 Available on Pro and Platform plans 🛠 Project management apps like JIRA, Asana, Trello and GitHub Easily share feedback, feature requests, and bug reports with your technical team without leaving your inbox. When you create or update tasks from any message, the task will be linked to the message like a tag for one-click access. When you close out that task in your tracking tool, any linked messages re-open automatically for follow up, so it’s easy to close the loop with customers. 💡 Available on Plus, Pro, and Platform plans ⚡️ Zapier to supercharge workflows across apps Connect Front to hundreds of other software tools with plug-and-play Zaps. They can help you save time on repetitive workflows or get data where you need it. You can save attachment files to Dropbox automatically, create new Google Spreadsheet rows from Front messages, automatically reply to Typeform survey responses, and more. 💡 Available on Pro and Platform plans ⚙️ Custom plugins for in-house tools Need access to data from custom backend systems, databases, or an in-house CRM? Front’s open API makes it easy to develop a custom integration to view customer purchase history, check account status in your backend, or make order changes in real time. We’ve got a few tips for building a Front plugin to help you get started! 💡 Available on Plus, Pro, and Platform plans Front integrations turn your inbox into your go-to platform for getting work done. And it's only just begun. There are several AI tools that you can implement on top of Front to analyze your email responses, build bots, automate tasks, and more. Business email is getting smarter — and we think that's a great thing.
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