Front’s native live chat solution for your website or app
Third-party chat
e.g. Slack, Drift, Intercom, Google Play
Website forms
Voice communication and telephony
e.g. Aircall, Dialpad
Premium channel add-ons
WhatsApp, Dialpad SMS, and Google Business Messages are available as add-ons
Connect any messaging platform via API
Collaborative, easy-to-use inbox
Shared inbox
Assignments
Gain clear ownership over messages by assigning messages directly to individual teammates
Tags
Categorize, organize, and prioritize messages with tags like "product bug" or "upsell opportunity" — as an individual or a team
Internal comments
Collaborate behind the scenes with teammates using internal comments
Shared drafts
Work together on an email by sharing a draft with teammates
Scheduling messages
Snoozing messages
Set a time for a low priority message to reopen in your inbox, or for a sent message to reappear so you don’t forget to follow up
Message templates
Calendar
Meeting scheduling
Quickly add suggested meeting times to your messages, and allow recipients to book with a click
Individual view
Track and manage important conversations, customized across specific inboxes, tags, and assignees
Guest accounts
Invite colleagues to comment on a conversation in Front without needing a license
Rules & workflow automation
Rule limits
The total number of rules per workspace. Does not include individual or company rules.
10
20
200
1000
Individual rules
Set up rules to effectively manage your individual inbox
Ready-to-use rule templates
Automate your most common business processes for your team with quick-start templates
Round-robin assignment
Evenly distribute messages among a group of teammates with round-robin assignment rules
Load balancing
Automatically assign conversations to the teammate who has the fewest open assigned conversations
Response time SLA rules
Ensure you respond to customers on time with SLA rules that will warn or notify you of breaches
Required tagging rules
Guarantee correct classification by requiring teammates to tag conversations
Rules using customer data
Route and assign conversations based on CRM data
Webhooks
Receive automatic notifications when something happens in Front without having to constantly poll the API
Company rules
Set up rules that work across all Workspaces and individual inboxes
Smart rules
Build workflows with dynamic variables based on the unique conversation
Live chat & chatbots
Customizable chat widget for web and mobile
Personalize with custom colors, logos, header greetings, and more. Customers on our Starter plan may have non-removable Front branding on their chat widget.
Capture the website URL that chat visitors are on
End user identification
Set offline hours
Email transcript summaries
Customizable pre-chat form
Collect custom contact/account information from chat visitors
Advanced message routing
Automatically route and tag chat messages based on the visitor page URL or contact/account properties
CSAT integration
Hide teammate name/avatar from chat visitors
Chatbots
Knowledge base
Import tools
Import content from a CSV or Zendesk, Intercom, and Help Scout
Published articles
Per knowledge base
Up to 1000
Up to 5000
Up to 10,000
Unlimited
Category nesting levels
Up to 1
Up to 2
Up to 5
Up to 5
Custom branding
Personalize your knowledge base with your logo, custom colors, and custom fonts. Starter plan customers will have non-removable Front branding on their chat widget and cannot use custom fonts
Limited
Multiple knowledge bases
Up to 2
Up to 50
Up to 100
Custom domain
Front Chat integration
Give users access to your knowledge base directly in your live chat widget
Google Analytics integration
Multi-language support
Host translated content to support customers in their preferred language
AI
Summarize with AI
Generate a conversation summary in one click. Up to 50 total AI actions per teammate per day.
Compose with AI
Instantly draft replies or new messages with AI. Up to 50 total AI actions per teammate per day.
AI Answers
Instantly resolve inquiries on live chat with answers sourced from your Front Knowledge Base
Integrations
Ecommerce
e.g. Shopify
Project management
e.g. Jira, Asana, Monday, ClickUp
Knowledge base
e.g. Guru, Forumbee
Payments
e.g. Pagato
Analytics and data
e.g. Fivetran
Storage
e.g. Google Drive, Dropbox
Conferencing
Connect your video conferencing accounts to the Front Calendar to automatically generate links to your meetings (e.g. Zoom, Google Meet)
Developer
e.g. Jira, Github
Custom integrations via plugins
Automation
e.g. Zapier
CRM
e.g. Salesforce, HubSpot
Dynamic objects
Automatically detect references to business objects from third-party systems and attach a link for one-click access
Dynamic objects with third-party data
Pull business object data from external systems into Front for instant context or to power automated workflows
