5 ways to master high volume support

It’s not easy to keep up with customer email — and often, you’re dealing with messages across SMS text, live chat, or social media, too. Staying on top of high support volume is as much an art as it is a science. As companies scale, they are faced with the challenge of delivering high quality service while keeping agents efficient and making sure every message is handled.

You’ll learn...

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  How to increase your support team’s productivity while maintaining a high level of personalization in each interaction

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  How to keep agents motivated during high-volume times

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  How Talkdesk and Front can help your support team handle a higher volume of tickets

Speakers

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  Gillian Heltai, VP of Client Services at Talkdesk