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Distracted by chat? Bring internal discussions into your inbox instead

You’ve been crafting a client proposal for the last hour.

You’re almost done. Then — ping!

“hey, what did we decide about next quarter’s budget? 5% increase, or 10%? i know we talked about it last week, but i can’t find the final numbers…”

Before you know it, you’re searching through meeting notes, emails, and chat history to try to find the final projections. Now where did that conversation happen again?

Situations like this feel inevitable when communication is scattered across email, internal chats, project tasks, shared docs, and more. We want to be nimble and collaborative, so we jump from app to app to keep up, sacrificing focus and critical information along the way.

Front’s internal discussions give you a new way to chat, distraction-free — without leaving your inbox. Just comment and @mention your teammates to work together quickly, like chat. Each conversation is organized into separate threads, just like emails in your inbox, so information doesn’t get buried when you step away from your desk. With internal discussions, you can access all your work conversations in your inbox, instead of switching between tools.

Calm the chaos with internal discussions

Have a question about the latest launch timing, or want to update a few teammates on a closed deal? Just set a topic, invite your teammates, and start chatting. Internal discussions work just like sidebar conversations you have in Front with comments, minus the email to kick things off ✉️

Internal discussions are just like chat — without the inefficiencies:

  • All your information in one place: No switching between tools to start or reference a conversation — it’s all in your inbox and searchable, just like email.

  • Stay organized with discussion topics: Set topics for every discussion to easily reference discussions and stay on top of important conversations.

  • No more scrolling through channels for context: Realize you need someone else to weigh in? Just add them directly to the discussion. There’s no need to start a separate thread or send them hunting through a channel to find your message.

With internal discussions, it’s easy to stay in the loop on your terms. Use your private tags like 🗃️ Team updates, 🚀 Launch planning, or 💸 Approvals to group your discussions into the folders that make sense to you — right alongside your emails. You can tag and snooze them just like any other conversation in Front to stay on top of what matters most.

Internal vs. External? You don’t have to choose

Discussions are just one more way to collaborate with your team in Front. Whether you need to weigh in on a customer message or check in with your team, it’s all happening in your inbox:

🗣️ Get quick feedback: Ask for input on your customer onboarding deck, share the schedule for an upcoming conference, or update the team on a big win

☑️ Manage projects with ease: Get status updates on a feature release to make sure everyone’s on track, finalize the messaging for this week’s release, or coordinate the details for your next offsite

🤳 Keep your team looped in: Share learnings from your latest client call, update your team on progress, or spread great news about your latest press

Ready to try it? When you write a new message in Front, just click the arrow on your composer pen to kick off a discussion instead of an email. Hello, efficiency!

Keep learning

One Pager - 4 Min ReadManaging a remote team in Front
Whether your team is distributed across continents, working from home on Fridays, or somewhere in between, staying aligned and connected can be challenging. Our philosophy on remote work is that with the right product (and a stellar team) remote work should actually make your team more efficient, motivated, and even more collaborative.   With the right workflows in place, your team can get past the potential work-from-home-woes and channel energy into the customer and team interactions that fuel your mission. Here are 5 steps to bring out the best in your remote team with Front.  1. Collaborate from anywhere to stay aligned and connected We’ve built features into Front that are designed to make remote teams work more efficiently and collaboratively. It all starts with a Team Inbox, where all your communication channels are funneled into one place for your whole team to see and take action on. That means off the bat, there’s a shared view of what’s happening and everyone is inherently on the same page. Set up a team inbox so your team can manage all customer messages from one place, together.  When working on a message or project, loop in a coworker with a simple @mention. Comments avoid the duplicative and chaotic workflow of forwards and ccs, and makes it seamless and natural to create a thread on an email, handoff a project, or escalate a message. It recreates the quick desk chats that happen in the office, and lets you feel like a team from anywhere. Another great tool is Internal Discussions. Invite a co-worker, a group of teammates, or a whole team inbox to chat in a discussion, and add a topic so it’s searchable and easy to find. This keeps work where it should be – your inbox – and omits the need for alternative team chat tools.  Lastly, you can share a draft with a teammate to write it together or coach someone on messaging. Working on it together in realtime saves you time going to another app to chat about an approach.  2. Stay accountable to one another while apart  We mentioned it before, but Team Inboxes really are the holy grail of team alignment. At a glance you can see all incoming messages, and nothing gets hidden or lost in a personal inbox.  The easiest way to help hold people accountable – and make it clear to others what they’re responsible for – is to assign a message. In a simple click, you can let someone know that it’s time for them to jump in. And afterwards, you can scan the team inbox and see what work is assigned to who so it’s easy to check in on progress or proactively know who to support.  Want to see whether your teammate or customer viewed the message you've sent? Stay accountable to one another with read receipts. Want to make sure you let nothing slip through the cracks? “Snooze” a message so that it’ll pop back up in your inbox later and remind you to follow-up. 3. Get a bird’s eye view of performance and customer experience The easiest way to get constant visibility into your remote team’s workday is through Views. Create a View to keep a pulse on what tags are being used the most, response time, and team performance. Tailor it to what you care about most, like when incoming messages are tagged as “VIP” or when an SLA is at risk of a breach.  Or, take it one step further. Front Analytics provides you a real-time pulse on your team’s workload and performance, as well as customer’s experience. We recommend you schedule a report to arrive in your inbox regularly – daily, weekly, whatever’s best for you – so you don’t even have to remember to check the Analytics tab.  Customize your report to show what you’re most interested in, like… Average response time  Handle time ‘Heatmap’ of your busiest hours How often different customers right in 4. View all customer context from Front, from anywhere A shared view of customer context helps your remote team stay on the same page, pick up where another left off, and your customer feel taken care of. View all recent communication from a specific customer, and bring up their history next to any message to come across as a united front from anywhere.  Front also integrates with your favorite software, so you can bring up your most relied upon tools with next to your inbox. View CRM data or move a message to a project management tool to keep your work stream efficient and up to date.  5. Automate workflows to escalate to escalate work and keep your team on track Finding the right workflow for your remote team is key to keeping everyone aligned and on top of work. Front’s Rules Library lets you discover our most popular Rule Templates – if-then conditions that trigger actions. You can customize and activate them in a matter of clicks.  The library is full of templates to help: Ensure your team replies on time Route messages to the right person or team Give your team appropriate visibility  Keep your inboxes tidy Increase your team’s efficiency   If you don’t find something that fits your needs, create a rule from scratch.
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