Stories that focus on building stronger customer relationships

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Connect with customers

Every customer support leader is making this one major mistake

Whether support is an organization, a function, or just a job to be done at your company, chances are you’re making the same mistake. And it all starts with the single most common misconception alm...

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Work with intention

How we work at Front

Videos

Episode 8

Lessons in Low Ego Leadership with DocuSign CEO Dan Springer

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Episode 8In this episode, Mathilde sits down with DocuSign CEO Dan Springer to hear his journey towards becoming a low ego leader and how that impacts the team and business for the better.

  • Episode 8

    Lessons in Low Ego Leadership with DocuSign CEO Dan Springer

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  • Episode 9

    Fearlessly Chasing Your Goals with Olympian Pita Taufatofua

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  • Episode 6

    When Passion Meets Burnout with Jennifer Moss

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  • Episode 10

    What the Best Teams Do Differently with Dr. Ron Friedman

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  • Episode 2

    The Science Behind Meaningful Work with Dr. Gabriella Kellerman

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  • Episode 3

    Finding Your Zone of Genius with Justin Kan

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  • Episode 4

    Listen Hard, Change Fast with Mailchimp CTO Eric Muntz

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  • Episode 5

    Building a Much Better Internet with Cloudflare COO Michelle Zatlyn

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  • Episode 7

    Growing through Uncertainty with Jay Simons

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  • Episode 1

    More than Morale: Investing in Happiness

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Articles

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Build team culture

13 email etiquette rules support leaders should share with their team

Follow these rules so you can avoid awkward email interactions and communicate professionally over email.

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Work with intention

Deadline reminder email samples: How to give a gentle nudge

"Psst...read this email and respond, please!" isn’t the most professional follow-up to send — try these notes instead when you need to send out a deadline reminder.

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Connect with customers

How to reply to positive customer reviews

Imagine getting a compliment face-to-face and just… not responding. Awkward. But when it comes to online reviews on sites like Facebook, G2Crowd, TrustRadius, and the app store, many companies are ...

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Podcasts

Teaser

Introducing Heart of Business

Who are the greatest teams in business and how are they connecting with their customers in inspiring ways? Check out season 1 of Heart of Business to hear their stories.

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Listen on: Apple PodcastsSpotifyGoogle Podcasts

  • Teaser

    Introducing Heart of Business

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  • Episode 1

    How Snaptravel found purpose and profitability in a pandemic

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  • Episode 2

    Gainsight’s CEO on the conference that launched the customer success movement

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  • Episode 3

    How TripActions built the ‘best experience in business travel’ — without travel

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  • Episode 4

    Finding Strength in Vulnerability

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  • Episode 5

    Reimagining SaaStr in the Age of COVID-19

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  • Episode 6

    Growing Hockey in the Desert During a Pandemic

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  • Episode 1

    An oral history of Save Our Stages Fest

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  • Episode 2

    How to work when you can’t work happier

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  • Episode 3

    International travel is back. Is that a good thing?

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Podcast

Heart of Business

When there’s violence and discrimination in the community around you, is it even possible to work happier? Front employees, leadership, and mental health experts weigh in.

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Stories that focus on building stronger customer relationships