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Bringing real-time customer insights to Front: Announcing our acquisition of Idiomatic
The team behind the popular voice-of-the-customer (VoC) platform will drive the next phase of our AI roadmap, making it simple to engage with and learn from your customers.
Read more →Customer service
How we built ‘Hop in the Support Queue’: A guide to creating company-wide customer empathy
Learn how Front’s “Hop in the Support Queue” program gives non-support teams a real sense of support workflows, and tips for bringing it to your organization.
Read more →Customer service
New boss, same mission: tales from reporting to founders, GTM, and EPD
Front’s Head of Support Kenji Hayward shares how his goals and KPIs differed when he reported to various leaders including Co-founder / CEO, Customer Success, and Engineering. Read about his strate...
Read more →Customer service
Keeping CSAT meaningful: how to avoid the vanity metric trap
In the age of AI, measuring CSAT is only getting more complex. Here’s what customer service teams need to consider to keep this metric informative and actionable.
Read more →Customer service
Why stand-out support starts with a customer service desk
A customer service desk helps support teams better collaborate, solve issues, and provide exceptional customer service experiences. Learn more with Front.
Read more →Customer service
Front Community exclusive: building a lasting company support culture at Front
Listen to an interview with Front’s Head of Support Kenji Hayward, on building a support-first culture at Front
Read more →Help desk
Building a better queue: how to set up a support ticket system that grows with you
Learn how to create a scalable support ticket workflow to manage growing volumes, enhance customer service, and maintain a personal touch.
Read more →Customer service
Let them grow or watch them go
Head of Support Kenji Hayward enjoyed watching his support agents grow into new roles within and outside of support. Read on to see where support leaders can support their team’s talents, where tra...
Read more →Customer service
The four customer support archetypes: a blueprint for better team dynamics
Learn a framework support teams can use to optimize task assignment, boost workflow adoption, and maintain a balanced skill mix for comprehensive customer service.
Read more →Customer service
The anatomy of a best-in-class help desk
Get familiar with the 12 must-have features of a help desk and how to choose the right one to help you hit your customer support KPIs.
Read more →Customer service
Why everyone — from sales reps to C-suite — should hop in the support queue
Hop in the Support Queue has opened so many doors for support to collaborate and engage with the wider org. Here’s how programs like these foster a company-wide customer-first mindset.
Read more →Customer service
How to make CX a company-wide objective: Tips from the front lines of Stripe, Loom, Wistia, and Front
Customer experience (CX) leaders, as the connective tissue between customers and internal teams, are uniquely positioned to raise the company-wide bar for customer experiences. Here are tips to tak...
Read more →Customer service
Say goodbye to the legacy help desk: Announcing modern ticketing, new AI innovations, and more
Get a rundown of the AI-powered customer features we launched at Frontlines, including new ticketing workflows and Jira Connector your team can leverage today.
Read more →Front News
- Bringing real-time customer insights to Front: Announcing our acquisition of Idiomatic
- Say goodbye to the legacy help desk: Announcing modern ticketing, new AI innovations, and more
- Now hiring in Santiago: Front plants new roots in Chile
- Introducing Front’s new Chief Financial Officer, Meredith Finn
- AMGiNE and Front expand partnership to the UK
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