Stories that focus on building stronger customer relationships

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Customer service

5 best practices for stellar self-service support

Self-service support is commonly the first touch point to your customer service, so it’s an opportunity to set a great impression and build trust. Here’s what you need to do to get it right.

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Help desk

Top 7 knowledge base software solutions for 2024

Discover the best knowledge base software solutions to enhance customer service and team efficiency. Find the right solution with our comprehensive guide.

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Shared inbox

The top 6 customer experience platforms of 2024

Discover the best customer experience platform to elevate service and efficiency. Learn why Front leads with innovative, scalable solutions.

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Customer service

Front Support wins two Stevie® Awards for the second year in a row

Front wins Best Customer Satisfaction and Customer Service Department of the Year in the 2024 Stevie® Awards for Sales & Customer Service

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Customer service

Meet the new Front Chat: Instant AI resolutions and faster team handoffs

Today we’re introducing AI Answers, more personalized chatbots, and a new chat inbox experience. It’s the next generation of real-time support in Front.

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News

A new Fronteer for a new frontier

Announcing Dan O’Connell as the new CEO of Front

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Help desk

11 help desk metrics you should be measuring in 2024

Discover how tracking the right help desk metrics enhances customer service, streamlines support processes, and reduces churn.

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Help desk

The best help desk software solutions for 2024

Discover the top help desk software solutions of 2024. Learn how Front leads the pack with seamless setup and advanced features to uplevel your customer service.

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Shared inbox

Conquer email management: top strategies for customer service teams

Discover top strategies for effective email management to streamline customer service and boost productivity.

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Help desk

HR help desk software: how to improve employee experience

Discover how Front’s HR help desk transforms internal processes, boosting HR efficiency and enhancing employee experiences for better workplace dynamics.

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Help desk

Top six ticketing systems of 2024

Explore the best ticketing systems of 2024, understand how they work, and discover why Front is the top choice for enhancing customer service.

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Help desk

How an internal help desk can help efficiency skyrocket

Discover how to optimize an internal help desk for improved efficiency and enhanced employee satisfaction.

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Workflows

5 night-and-day differences after automating your customer service workflow

Set it and forget it. Delegate routine tasks to automate and improve your customer experience.

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Stories that focus on building stronger customer relationships