Stories to strengthen the heart of business
Build Team Culture
“Thanks”: The importance of appreciation and gratitude in the workplace
Showing appreciation and gratitude to your employees is simply the right thing to do—but it also helps your business succeed. Read on to learn why it matters and how you can demonstrate it in your ...
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Connect with Customers
Customer success has a soulmate, but it's not who you might think
Build Team Culture
The business case for championing happiness at work
Videos
Episode 1
More than Morale: Investing in Happiness
Episode 1: Former Reddit Co-Founder and CEO Alexis Ohanian shares how investing in employee happiness translates to better long-term business outcomes.
Episode 1
More than Morale: Investing in Happiness
Episode 2
The Science Behind Meaningful Work with Dr. Gabriella Kellerman
Episode 3
Finding Your Zone of Genius with Justin Kan
Episode 4
Listen Hard, Change Fast with Mailchimp CTO Eric Muntz
Episode 5
Building a Much Better Internet with Cloudflare COO Michelle Zatlyn
Episode 6
When Passion Meets Burnout with Jennifer Moss
Episode 7
Growing through Uncertainty with Jay Simons
Episode 8
Lessons in Low Ego Leadership with DocuSign CEO Dan Springer
Episode 9
Fearlessly Chasing Your Goals with Olympian Pita Taufatofua
Episode 10
What the Best Teams Do Differently with Dr. Ron Friedman
Articles
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Build Team Culture
5 ways to prioritize DEIB in recruiting & beyond
A lot of organizations have made renewed DEIB commitments in the past 18 months but few have shared an inside look into the tactical ways they are actually moving the needle.
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Work with Intention
Shared inbox rules: How to set them up successfully
Shared inbox rules in Outlook 365 aren’t exactly the easiest to set up and use.
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Connect with Customers
Want to make customers happier? Say “no” to them
Whoever said "the customer is always right" was clearly not a CSM. Customers are wrong all the time, and if you really want them to be happy, you need to learn when and how to say "no" to them.
Read MorePodcasts
Teaser
Introducing Heart of Business
Who are the greatest teams in business and how are they connecting with their customers in inspiring ways? Check out season 1 of Heart of Business to hear their stories.
Listen on: Apple Podcasts, Spotify, & Google Podcasts
Teaser
Introducing Heart of Business
Episode 1
How Snaptravel found purpose and profitability in a pandemic
Episode 2
Gainsight’s CEO on the conference that launched the customer success movement
Episode 3
How TripActions built the ‘best experience in business travel’ — without travel
Episode 4
Finding Strength in Vulnerability
Episode 5
Reimagining SaaStr in the Age of COVID-19
Episode 6
Growing Hockey in the Desert During a Pandemic
Episode 1
An oral history of Save Our Stages Fest
Episode 2
How to work when you can't work happier
Episode 3
International travel is back. Is that a good thing?
Build Team Culture
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Connect with Customers
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Connect with Customers
A recipe for an excellent customer experience from FIGS SVP of CX Michael Bair
Read MoreWork with Intention
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EBook
Shared Inbox Management Playbook
Learn about shared inboxes and how customer-facing teams use them to deliver excellent service in this playbook.
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Guest Writers
- Shared inbox rules: How to set them up successfully
- A guide for transparent leaders: How to improve team communication
- Send more emojis: Why we should prioritize emotional culture in the workplace
- How to improve your meeting culture—virtual and in-person
- “Thanks”: The importance of appreciation and gratitude in the workplace