Stories that focus on building stronger customer relationships

Sections

Articles

Customer service

What your customers wish you knew: Insights from the state of service expectations

Today’s customers are in control, demanding faster, more efficient service with a balance of AI and human touch. Our latest research reveals insights into customer loyalty with the tools you need t...

Customer service

AI in CX: An industry-by-industry breakdown of what customers want

Today’s winning businesses are tailoring AI-powered service to their customers’ unique preferences. Here’s how to do just that, industry by industry.

Customer service

State of service expectations: 25 stats every support leader needs to know

Top stats shedding light on customer service expectations today

Customer service

The AI comfort gap: What it means for your customer experience

How varying AI comfort levels shape diverse service expectations among customers

News

Meet Paul Teyssier: Front’s New Chief Product & Experience Officer

Front’s new Chief Product & Experience Officer, Paul Teyssier, talks about what brought him here, how AI is reshaping CX, and why listening to customers is at the center of his first 60 days.

Customer service

New in Front: Scale support seamlessly with powerful new staffing tools, a new self-serve hub, and more

Level up your support operations with the latest from Front: intuitive workforce management tools for smarter staffing, a fully configurable Help Center and customer portal for effortless self-serv...

Customer service

The behind-the-scenes role that helps support teams scale smarter

As support teams scale, so do the challenges, but throwing more headcount at the problem isn’t the answer. Here’s why support ops engineers are the key to building scalable, efficient systems behin...

Customer service

New in Front: Amplify support quality with Smart QA, reimagined voice, and more

Provide top-notch service across all your channels with the latest features in Front: AI-powered Smart QA for instant quality insights, reimagined voice integrations starting with Dialpad, and powe...

Customer service

How logistics leaders are reimagining customer service to stay ahead

Front’s 2025 State of Service Expectations report reveals how leading logistics teams are using proactive communication, smart automation, and AI — when done right — to meet rising expectations.

Customer service

How to deliver above and beyond support for every customer, every time

The quality of the conversations between you and your customers can be tracked by your internal quality score (IQS). Not sure what yours is? Model your internal QA process after our award-winning s...

Customer service

Fueling excellence: 5 ways we recognize and energize our support team at Front

Support work is nonstop — that’s why recognition isn’t just appreciated, it’s essential. Here are five ways we celebrate and energize our team to keep morale high and motivation strong.

Customer service

Structure, studying, and human connection: How we onboard new support reps at Front

Customer Support Specialist at Front Beyker Estrada shares the key elements that made his first months at Front both impactful and empowering.

Customer service

How to create a strong support <> product feedback loop through Support Fix meetings

Here’s why we introduced our quarterly product <> support syncs called Support Fix meetings — and how you can bring them onto your team

See all ›

Front News

Popular

Guest Writers