Stories that focus on building stronger customer relationships

Customer service

AI is handling more and more customer support queries, but visibility into AI’s service quality hasn’t kept up. Enter the AI Experience Impact Score: a new way to pinpoint where AI-led customer exp...

Customer service

Discover how optimized help desk workflows boost efficiency, automate tasks, and improve customer service.

Customer service

Create a talent development rubric to help your customer support team grow beyond ticket resolution. Get started with our sample framework.

Customer service

We surveyed more than 100 Front admins to forecast what exceptional service will look like in the year ahead — be it human-led, AI-led, or (spoiler alert) combination of both.

Customer service

Customer support teams can drive growth by collaborating with engineering, marketing, and other departments. Explore actionable tips for breaking down silos.

Customer service

It’s easy to say customer support is a revenue driver, but showing it can be a challenge. We’ve put together this strategy guide to help you report on the support metrics and KPIs that matter most ...

Customer service

Head of Support Kenji Hayward reveals how he channeled “Ikigai” to drive his 2024 success along with his lessons learned into 2025.

Customer service

Learn how Front’s “Hop in the Support Queue” program gives non-support teams a real sense of support workflows, and tips for bringing it to your organization.

Customer service

When your support team truly understands the ‘why’ behind their metrics, it helps them recognize the impact of their work. Here’s how Front’s Head of Support Kenji Hayward takes the KPIs that his C...

News

The team behind the popular voice-of-the-customer (VoC) platform will drive the next phase of our AI roadmap, making it simple to engage with and learn from your customers.

Customer service

Front’s Head of Support Kenji Hayward shares how his goals and KPIs differed when he reported to various leaders including Co-founder / CEO, Customer Success, and Engineering. Read about his strate...

Customer service

In the age of AI, measuring CSAT is only getting more complex. Here’s what customer service teams need to consider to keep this metric informative and actionable.