Front logo

Stories to strengthen the heart of business

Sections

Connect with Customers

Every customer support leader is making this one major mistake

Whether support is an organization, a function, or just a job to be done at your company, chances are you’re making the same mistake. And it all starts with the single most common misconception alm...

Read More

Work with Intention

How we work at Front

Videos

Episode 8

Lessons in Low Ego Leadership with DocuSign CEO Dan Springer

Play button

Episode 8In this episode, Mathilde sits down with DocuSign CEO Dan Springer to hear his journey towards becoming a low ego leader and how that impacts the team and business for the better.

  • Episode 8

    Lessons in Low Ego Leadership with DocuSign CEO Dan Springer

    Open ›
  • Episode 9

    Fearlessly Chasing Your Goals with Olympian Pita Taufatofua

    Open ›
  • Episode 6

    When Passion Meets Burnout with Jennifer Moss

    Open ›
  • Episode 10

    What the Best Teams Do Differently with Dr. Ron Friedman

    Open ›
  • Episode 2

    The Science Behind Meaningful Work with Dr. Gabriella Kellerman

    Open ›
  • Episode 3

    Finding Your Zone of Genius with Justin Kan

    Open ›
  • Episode 4

    Listen Hard, Change Fast with Mailchimp CTO Eric Muntz

    Open ›
  • Episode 5

    Building a Much Better Internet with Cloudflare COO Michelle Zatlyn

    Open ›
  • Episode 7

    Growing through Uncertainty with Jay Simons

    Open ›
  • Episode 1

    More than Morale: Investing in Happiness

    Open ›

Articles

See all ›

Connect with Customers

6 top strategies for scaling customer support

Successfully scaling customer support without sacrificing service quality can be challenging. But it doesn’t have to be. Here are six ways you can do it.

Read More

Front News

Front Named One of the 2022 Best Workplaces in Technology by Fortune and Great Place to Work®

Front recognized as one of the best workplaces in technology, ranks No. 8

Read More

Work with Intention

13 Top service desk metrics for support teams

Service desk metrics help you understand how your support team is performing so you can make adjustments to improve overall customer satisfaction. Here are the top 13 help desk metrics to track.

Read More

Podcasts

Teaser

Introducing Heart of Business

Who are the greatest teams in business and how are they connecting with their customers in inspiring ways? Check out season 1 of Heart of Business to hear their stories.

--:--
/
--:--

Listen on: Apple PodcastsSpotifyGoogle Podcasts

  • Teaser

    Introducing Heart of Business

    Open ›
  • Episode 1

    How Snaptravel found purpose and profitability in a pandemic

    Open ›
  • Episode 2

    Gainsight’s CEO on the conference that launched the customer success movement

    Open ›
  • Episode 3

    How TripActions built the ‘best experience in business travel’ — without travel

    Open ›
  • Episode 4

    Finding Strength in Vulnerability

    Open ›
  • Episode 5

    Reimagining SaaStr in the Age of COVID-19

    Open ›
  • Episode 6

    Growing Hockey in the Desert During a Pandemic

    Open ›
  • Episode 1

    An oral history of Save Our Stages Fest

    Open ›
  • Episode 2

    How to work when you can’t work happier

    Open ›
  • Episode 3

    International travel is back. Is that a good thing?

    Open ›

Stories to strengthen the heart of business