Stories that focus on building stronger customer relationships
Articles
See all ›Customer service
Help AI better help your customers: 5 ways to improve your help center articles
Your knowledge base is the bedrock of customer service — for both self-serve help and AI-driven support. Here’s how to optimize your help articles to be AI-friendly and resolve more customer issues.
Read more →Customer service
Introducing Support Report: Make exceptional service your competitive advantage
Support Report is the easy way to publish your service metrics and share them with customers—no coding required. Showcase your performance, build trust with leads and customers, and make exceptiona...
Read more →Customer service
Introducing Front for Startups: Helping early-stage companies deliver exceptional customer service
Early-stage businesses can qualify for six months of free use of Front — helping them deliver exceptional customer service as they grow.
Read more →News
Now hiring in Santiago: Front plants new roots in Chile
Front is once again expanding its global footprint – we’re hiring more talented Fronteers for our new hub in Latin America
Read more →News
Introducing Front’s new Chief Financial Officer, Meredith Finn
Front is excited to announce Meredith Finn as our new CFO. Welcome Meredith!
Read more →Customer service
“Employee of the month” for all: New AI capabilities to bring out the best in your service team
Three new AI features for better customer service, now available in beta. Resolve customer inquiries faster, improve accuracy, and reduce inefficiencies.
Read more →Customer service
How to improve customer service operations: trends to know and tips to follow
Explore AI, omnichannel support, and more to future-proof your customer service
Read more →Customer service
How to deliver above and beyond support for every customer, every time
The quality of the conversations between you and your customers can be tracked by your internal quality score (IQS). Not sure what yours is? Model your internal QA process after our award-winning s...
Read more →Customer service
AI and automation to the rescue: New features to scale exceptional customer service
Today we’re introducing macros, Connectors, and AI updates to accelerate your response time.
Read more →Customer service
5 best practices for stellar self-service support
Self-service support is commonly the first touch point to your customer service, so it’s an opportunity to set a great impression and build trust. Here’s what you need to do to get it right.
Read more →Help desk
Top 7 knowledge base software solutions for 2024
Discover the best knowledge base software solutions to enhance customer service and team efficiency. Find the right solution with our comprehensive guide.
Read more →Customer service
Front Support wins two Stevie® Awards for the second year in a row
Front wins Best Customer Satisfaction and Customer Service Department of the Year in the 2024 Stevie® Awards for Sales & Customer Service
Read more →Customer service
Meet the new Front Chat: Instant AI resolutions and faster team handoffs
Today we’re introducing AI Answers, more personalized chatbots, and a new chat inbox experience. It’s the next generation of real-time support in Front.
Read more →Front News
Popular
Guest Writers
- Tickets, please: what’s a ticketing system and why your customers benefit from it
- Simplify your team’s inbox with these top AI management tools
- Revolutionizing customer support: the power of help desk AI automation
- Top 8 customer service chatbots: ultimate guide
- Top 7 customer service platforms for small businesses