Stories that focus on building stronger customer relationships

Customer service

Support Report is the easy way to publish your service metrics and share them with customers—no coding required. Showcase your performance, build trust with leads and customers, and make exceptiona...

Customer service

Early-stage businesses can qualify for six months of free use of Front — helping them deliver exceptional customer service as they grow.

News

Front is once again expanding its global footprint – we’re hiring more talented Fronteers for our new hub in Latin America

News

Front is excited to announce Meredith Finn as our new CFO. Welcome Meredith!

Customer service

Three new AI features for better customer service, now available in beta. Resolve customer inquiries faster, improve accuracy, and reduce inefficiencies.

Customer service

Explore AI, omnichannel support, and more to future-proof your customer service

Customer service

The quality of the conversations between you and your customers can be tracked by your internal quality score (IQS). Not sure what yours is? Model your internal QA process after our award-winning s...

Customer service

Today we’re introducing macros, Connectors, and AI updates to accelerate your response time.

Customer service

Self-service support is commonly the first touch point to your customer service, so it’s an opportunity to set a great impression and build trust. Here’s what you need to do to get it right.

Help desk

Discover the best knowledge base software solutions to enhance customer service and team efficiency. Find the right solution with our comprehensive guide.

Customer service

Front wins Best Customer Satisfaction and Customer Service Department of the Year in the 2024 Stevie® Awards for Sales & Customer Service

Customer service

Today we’re introducing AI Answers, more personalized chatbots, and a new chat inbox experience. It’s the next generation of real-time support in Front.