Stories that focus on building stronger customer relationships
Connect with customers
Every customer support leader is making this one major mistake
Whether support is an organization, a function, or just a job to be done at your company, chances are you’re making the same mistake. And it all starts with the single most common misconception alm...
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Build team culture
Front ranks #100 on Forbes 2022 Cloud 100
Work with intention
Top 12 support KPIs for better customer service
Work with intention
How we work at Front
Videos
Episode 8
Lessons in Low Ego Leadership with DocuSign CEO Dan Springer
Episode 8: In this episode, Mathilde sits down with DocuSign CEO Dan Springer to hear his journey towards becoming a low ego leader and how that impacts the team and business for the better.
Episode 8
Lessons in Low Ego Leadership with DocuSign CEO Dan Springer
Episode 9
Fearlessly Chasing Your Goals with Olympian Pita Taufatofua
Episode 6
When Passion Meets Burnout with Jennifer Moss
Episode 10
What the Best Teams Do Differently with Dr. Ron Friedman
Episode 2
The Science Behind Meaningful Work with Dr. Gabriella Kellerman
Episode 3
Finding Your Zone of Genius with Justin Kan
Episode 4
Listen Hard, Change Fast with Mailchimp CTO Eric Muntz
Episode 5
Building a Much Better Internet with Cloudflare COO Michelle Zatlyn
Episode 7
Growing through Uncertainty with Jay Simons
Episode 1
More than Morale: Investing in Happiness
Articles
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Connect with customers
Chat your way to success in real-time: How Front chat streamlines omnichannel communication
Front Chat enables real-time conversations with your customers on any website or mobile app — without adding the cost of another tool. Customizable chatbots save agents time by automatically triagi...
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Connect with customers
How to make the most of a soft freight market and prepare for the industry rebound
A Q&A with Echo Global Logistics and Edge Logistics
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Connect with customers
Five customer support strategies for freight forwarders
Insights from a Senior Leader at a Top 20 European FTL Company
Read morePodcasts
Teaser
Introducing Heart of Business
Who are the greatest teams in business and how are they connecting with their customers in inspiring ways? Check out season 1 of Heart of Business to hear their stories.
Listen on: Apple Podcasts, Spotify, & Google Podcasts
Teaser
Introducing Heart of Business
Episode 1
How Snaptravel found purpose and profitability in a pandemic
Episode 2
Gainsight’s CEO on the conference that launched the customer success movement
Episode 3
How TripActions built the ‘best experience in business travel’ — without travel
Episode 4
Finding Strength in Vulnerability
Episode 5
Reimagining SaaStr in the Age of COVID-19
Episode 6
Growing Hockey in the Desert During a Pandemic
Episode 1
An oral history of Save Our Stages Fest
Episode 2
How to work when you can’t work happier
Episode 3
International travel is back. Is that a good thing?
Build team culture
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Connect with customers
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Work with intention
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Podcast
Heart of Business
When there’s violence and discrimination in the community around you, is it even possible to work happier? Front employees, leadership, and mental health experts weigh in.
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