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Customer service

Say goodbye to the legacy help desk: Announcing modern ticketing, new AI innovations, and more

Get a rundown of the AI-powered customer features we launched at Frontlines, including new ticketing workflows and Jira Connector your team can leverage today.

Customer service

The four customer support archetypes: a blueprint for better team dynamics

Learn a framework support teams can use to optimize task assignment, boost workflow adoption, and maintain a balanced skill mix for comprehensive customer service.

Customer service

How to make CX a company-wide objective: Tips from the front lines of Stripe, Loom, Wistia, and Front

Customer experience (CX) leaders, as the connective tissue between customers and internal teams, are uniquely positioned to raise the company-wide bar for customer experiences. Here are tips to tak...

Customer service

Introducing Support Report: Make exceptional service your competitive advantage

Support Report is the easy way to publish your service metrics and share them with customers—no coding required. Showcase your performance, build trust with leads and customers, and make exceptiona...

Customer service

Help AI better help your customers: 5 ways to improve your help center articles

Your knowledge base is the bedrock of customer service — for both self-serve help and AI-driven support. Here’s how to optimize your help articles to be AI-friendly and resolve more customer issues.

Customer service

Introducing Front for Startups: Helping early-stage companies deliver exceptional customer service

Early-stage businesses can qualify for six months of free use of Front — helping them deliver exceptional customer service as they grow.

News

Now hiring in Santiago: Front plants new roots in Chile

Front is once again expanding its global footprint – we’re hiring more talented Fronteers for our new hub in Latin America

News

Introducing Front’s new Chief Financial Officer, Meredith Finn

Front is excited to announce Meredith Finn as our new CFO. Welcome Meredith!

Customer service

“Employee of the month” for all: New AI capabilities to bring out the best in your service team

Three new AI features for better customer service, now available in beta. Resolve customer inquiries faster, improve accuracy, and reduce inefficiencies.

Customer service

How to improve customer service operations: trends to know and tips to follow

Explore AI, omnichannel support, and more to future-proof your customer service

Customer service

How to deliver above and beyond support for every customer, every time

The quality of the conversations between you and your customers can be tracked by your internal quality score (IQS). Not sure what yours is? Model your internal QA process after our award-winning s...

Customer service

Why team efficiency hinges on a strong internal knowledge base

Discover how an internal knowledge base boosts organizational efficiency. Learn its benefits and steps to create one, enhancing productivity and collaboration.

Customer service

AI and automation to the rescue: New features to scale exceptional customer service

Today we’re introducing macros, Connectors, and AI updates to accelerate your response time.

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