Stories that focus on building stronger customer relationships

Customer service

In customer support, the first response sets the tone for the entire interaction, balancing speed, empathy, and accuracy to build trust and loyalty. By mastering this art, support teams can reduce ...

Workflows

It’s likely your employees are already using AI for work. Here’s how to set responsible, ethical, and compliant usage guidelines.

Customer service

Mentorship in customer support happens in everyday moments — quick tips, shared insights, real-time problem-solving. Creating a culture of learning makes all the difference.

Customer service

Some of the most powerful career development moments for my support team didn’t happen in a formal review. They happened right in the queue. These are the subtle hints that leadership needs to noti...

Customer service

Head of Support Kenji Hayward negotiated for a remote team in exchange for being the in-office leader. Why? Because the data didn’t lie.

Customer service

Learn how Front’s support team built “Queue Crushes,” a collaborative framework for solving cases in real time while fostering remote camaraderie.

Customer service

Learn about three essential support operation roles that blend human expertise with AI capabilities to deliver exceptional customer service at scale.

Customer service

Learn how to create trust with your remote support team, plus ideas that have worked for Front

Customer service

Learn how Front’s thoughtful tone framework builds trust with customers and strengthens their support experience — plus a link to Front’s exclusive tone guide.

Customer service

What does exceptional customer service look like? The top 1% of Front customers are redefining expectations.

Customer service

What’s next in customer experience (CX)? Front’s Head of Support Kenji Hayward shares his insights on the latest trends.

Customer service

Learn the key SLA metrics, why they matter, and how to track them effectively to improve customer satisfaction and team performance.