Stories that focus on building stronger customer relationships

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Customer service

Help AI better help your customers: 5 ways to improve your help center articles

Your knowledge base is the bedrock of customer service — for both self-serve help and AI-driven support. Here’s how to optimize your help articles to be AI-friendly and resolve more customer issues.

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Customer service

Introducing Support Report: Make exceptional service your competitive advantage

Support Report is the easy way to publish your service metrics and share them with customers—no coding required. Showcase your performance, build trust with leads and customers, and make exceptiona...

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Customer service

Introducing Front for Startups: Helping early-stage companies deliver exceptional customer service

Early-stage businesses can qualify for six months of free use of Front — helping them deliver exceptional customer service as they grow.

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News

Now hiring in Santiago: Front plants new roots in Chile

Front is once again expanding its global footprint – we’re hiring more talented Fronteers for our new hub in Latin America

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News

Introducing Front’s new Chief Financial Officer, Meredith Finn

Front is excited to announce Meredith Finn as our new CFO. Welcome Meredith!

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Customer service

“Employee of the month” for all: New AI capabilities to bring out the best in your service team

Three new AI features for better customer service, now available in beta. Resolve customer inquiries faster, improve accuracy, and reduce inefficiencies.

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Customer service

How to improve customer service operations: trends to know and tips to follow

Explore AI, omnichannel support, and more to future-proof your customer service

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Customer service

How to deliver above and beyond support for every customer, every time

The quality of the conversations between you and your customers can be tracked by your internal quality score (IQS). Not sure what yours is? Model your internal QA process after our award-winning s...

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Customer service

AI and automation to the rescue: New features to scale exceptional customer service

Today we’re introducing macros, Connectors, and AI updates to accelerate your response time.

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Customer service

5 best practices for stellar self-service support

Self-service support is commonly the first touch point to your customer service, so it’s an opportunity to set a great impression and build trust. Here’s what you need to do to get it right.

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Help desk

Top 7 knowledge base software solutions for 2024

Discover the best knowledge base software solutions to enhance customer service and team efficiency. Find the right solution with our comprehensive guide.

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Customer service

Front Support wins two Stevie® Awards for the second year in a row

Front wins Best Customer Satisfaction and Customer Service Department of the Year in the 2024 Stevie® Awards for Sales & Customer Service

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Customer service

Meet the new Front Chat: Instant AI resolutions and faster team handoffs

Today we’re introducing AI Answers, more personalized chatbots, and a new chat inbox experience. It’s the next generation of real-time support in Front.

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Stories that focus on building stronger customer relationships