Stories that focus on building stronger customer relationships
Connect with customers
Every customer support leader is making this one major mistake
Whether support is an organization, a function, or just a job to be done at your company, chances are you’re making the same mistake. And it all starts with the single most common misconception alm...
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Build team culture
Front ranks #100 on Forbes 2022 Cloud 100
Work with intention
Top 12 support KPIs for better customer service
Work with intention
How we work at Front
Videos
Episode 8
Lessons in Low Ego Leadership with DocuSign CEO Dan Springer
Episode 8: In this episode, Mathilde sits down with DocuSign CEO Dan Springer to hear his journey towards becoming a low ego leader and how that impacts the team and business for the better.
Episode 8
Lessons in Low Ego Leadership with DocuSign CEO Dan Springer
Episode 9
Fearlessly Chasing Your Goals with Olympian Pita Taufatofua
Episode 6
When Passion Meets Burnout with Jennifer Moss
Episode 10
What the Best Teams Do Differently with Dr. Ron Friedman
Episode 2
The Science Behind Meaningful Work with Dr. Gabriella Kellerman
Episode 3
Finding Your Zone of Genius with Justin Kan
Episode 4
Listen Hard, Change Fast with Mailchimp CTO Eric Muntz
Episode 5
Building a Much Better Internet with Cloudflare COO Michelle Zatlyn
Episode 7
Growing through Uncertainty with Jay Simons
Episode 1
More than Morale: Investing in Happiness
Articles
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Connect with customers
Five customer support strategies for freight forwarders
Insights from a Senior Leader at a Top 20 European FTL Company
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Build team culture
5 Steps for Improving Logistics Customer Service
We spoke with leaders of high-growth logistics companies to hear their secrets for improving customer service.
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Connect with customers
How we use Front to build a customer-centric product
Front enables our product team to get closer to customers and follow up on every single request — sometimes they say, “Whoa, you remembered I asked for this 9 months ago?!”
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Teaser
Introducing Heart of Business
Who are the greatest teams in business and how are they connecting with their customers in inspiring ways? Check out season 1 of Heart of Business to hear their stories.
Listen on: Apple Podcasts, Spotify, & Google Podcasts
Teaser
Introducing Heart of Business
Episode 1
How Snaptravel found purpose and profitability in a pandemic
Episode 2
Gainsight’s CEO on the conference that launched the customer success movement
Episode 3
How TripActions built the ‘best experience in business travel’ — without travel
Episode 4
Finding Strength in Vulnerability
Episode 5
Reimagining SaaStr in the Age of COVID-19
Episode 6
Growing Hockey in the Desert During a Pandemic
Episode 1
An oral history of Save Our Stages Fest
Episode 2
How to work when you can’t work happier
Episode 3
International travel is back. Is that a good thing?
Build team culture
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Work with intention
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Podcast
Heart of Business
When there’s violence and discrimination in the community around you, is it even possible to work happier? Front employees, leadership, and mental health experts weigh in.
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