Stories that focus on building stronger customer relationships

Customer service

As support teams scale, so do the challenges, but throwing more headcount at the problem isn’t the answer. Here’s why support ops engineers are the key to building scalable, efficient systems behin...

Customer service

Provide top-notch service across all your channels with the latest features in Front: AI-powered Smart QA for instant quality insights, reimagined voice integrations starting with Dialpad, and powe...

Customer service

Front’s 2025 State of Service Expectations report reveals how leading logistics teams are using proactive communication, smart automation, and AI — when done right — to meet rising expectations.

Customer service

The quality of the conversations between you and your customers can be tracked by your internal quality score (IQS). Not sure what yours is? Model your internal QA process after our award-winning s...

Customer service

Support work is nonstop — that’s why recognition isn’t just appreciated, it’s essential. Here are five ways we celebrate and energize our team to keep morale high and motivation strong.

Customer service

Customer Support Specialist at Front Beyker Estrada shares the key elements that made his first months at Front both impactful and empowering.

Customer service

Here’s why we introduced our quarterly product <> support syncs called Support Fix meetings — and how you can bring them onto your team

Customer service

In customer support, the first response sets the tone for the entire interaction, balancing speed, empathy, and accuracy to build trust and loyalty. By mastering this art, support teams can reduce ...

Workflows

It’s likely your employees are already using AI for work. Here’s how to set responsible, ethical, and compliant usage guidelines.

Customer service

Mentorship in customer support happens in everyday moments — quick tips, shared insights, real-time problem-solving. Creating a culture of learning makes all the difference.

Customer service

Some of the most powerful career development moments for my support team didn’t happen in a formal review. They happened right in the queue. These are the subtle hints that leadership needs to noti...

Customer service

Head of Support Kenji Hayward negotiated for a remote team in exchange for being the in-office leader. Why? Because the data didn’t lie.