Stories that focus on building stronger customer relationships
Front news
8 features we launched at Frontlines
Our inaugural Frontlines event was a huge success! Thanks for being a part of it. Here’s a recap of the main product launches — plus some bonus announcements.
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Work with intention
What customer operations means in an AI world
Build team culture
Front makes the Forbes Cloud 100 list for the second year in a row
Work with intention
Top 12 support KPIs for better customer service
Videos
Episode 8
Lessons in Low Ego Leadership with DocuSign CEO Dan Springer
Episode 8: In this episode, Mathilde sits down with DocuSign CEO Dan Springer to hear his journey towards becoming a low ego leader and how that impacts the team and business for the better.
Episode 8
Lessons in Low Ego Leadership with DocuSign CEO Dan Springer
Episode 9
Fearlessly Chasing Your Goals with Olympian Pita Taufatofua
Episode 6
When Passion Meets Burnout with Jennifer Moss
Episode 10
What the Best Teams Do Differently with Dr. Ron Friedman
Episode 2
The Science Behind Meaningful Work with Dr. Gabriella Kellerman
Episode 3
Finding Your Zone of Genius with Justin Kan
Episode 4
Listen Hard, Change Fast with Mailchimp CTO Eric Muntz
Episode 5
Building a Much Better Internet with Cloudflare COO Michelle Zatlyn
Episode 7
Growing through Uncertainty with Jay Simons
Episode 1
More than Morale: Investing in Happiness
Articles
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Work with intention
Introducing Dynamic Objects: Shortcuts to external data for better customer service
Front now automatically recognizes any ID in your email and links it to the right system
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Front news
Introducing new AI capabilities in Front using ChatGPT’s API
New features make it even easier for teams to deliver seamless customer experiences at scale
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Connect with customers
Chat your way to success in real-time: How Front Chat streamlines omnichannel communication
Front Chat enables real-time conversations with your customers on any website or mobile app — without adding the cost of another tool. Customizable chatbots save agents time by automatically triagi...
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Teaser
Introducing Heart of Business
Who are the greatest teams in business and how are they connecting with their customers in inspiring ways? Check out season 1 of Heart of Business to hear their stories.
Listen on: Apple Podcasts, Spotify, & Google Podcasts
Teaser
Introducing Heart of Business
Episode 1
How Snaptravel found purpose and profitability in a pandemic
Episode 2
Gainsight’s CEO on the conference that launched the customer success movement
Episode 3
How TripActions built the ‘best experience in business travel’ — without travel
Episode 4
Finding Strength in Vulnerability
Episode 5
Reimagining SaaStr in the Age of COVID-19
Episode 6
Growing Hockey in the Desert During a Pandemic
Episode 1
An oral history of Save Our Stages Fest
Episode 2
How to work when you can’t work happier
Episode 3
International travel is back. Is that a good thing?
Build team culture
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Connect with customers
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Work with intention
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Podcast
Heart of Business
When there’s violence and discrimination in the community around you, is it even possible to work happier? Front employees, leadership, and mental health experts weigh in.
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