Stories that focus on building stronger customer relationships



Front news
8 features we launched at Frontlines
Our inaugural Frontlines event was a huge success! Thanks for being a part of it. Here’s a recap of the main product launches — plus some bonus announcements.
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Work with intention
What customer operations means in an AI world

Build team culture
Front makes the Forbes Cloud 100 list for the second year in a row

Work with intention
Top 12 support KPIs for better customer service
Videos
Episode 8
Lessons in Low Ego Leadership with DocuSign CEO Dan Springer

Episode 8: In this episode, Mathilde sits down with DocuSign CEO Dan Springer to hear his journey towards becoming a low ego leader and how that impacts the team and business for the better.
Episode 8
Lessons in Low Ego Leadership with DocuSign CEO Dan Springer
Episode 9
Fearlessly Chasing Your Goals with Olympian Pita Taufatofua
Episode 6
When Passion Meets Burnout with Jennifer Moss
Episode 10
What the Best Teams Do Differently with Dr. Ron Friedman
Episode 2
The Science Behind Meaningful Work with Dr. Gabriella Kellerman
Episode 3
Finding Your Zone of Genius with Justin Kan
Episode 4
Listen Hard, Change Fast with Mailchimp CTO Eric Muntz
Episode 5
Building a Much Better Internet with Cloudflare COO Michelle Zatlyn
Episode 7
Growing through Uncertainty with Jay Simons
Episode 1
More than Morale: Investing in Happiness
Articles
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Introducing Dynamic Objects: Shortcuts to external data for better customer service
Front now automatically recognizes any ID in your email and links it to the right system
Read moreConnect with customers
Front vs. Zendesk: A comprehensive buyer’s guide
Front and Zendesk have different use cases and strengths; this guide will seek to help you determine which solution works best for your team.
Read moreFront news
Introducing new AI capabilities in Front using ChatGPT’s API
New features make it even easier for teams to deliver seamless customer experiences at scale
Read morePodcasts
Teaser
Introducing Heart of Business
Who are the greatest teams in business and how are they connecting with their customers in inspiring ways? Check out season 1 of Heart of Business to hear their stories.
Listen on: Apple Podcasts, Spotify, & Google Podcasts
Teaser
Introducing Heart of Business
Episode 1
How Snaptravel found purpose and profitability in a pandemic
Episode 2
Gainsight’s CEO on the conference that launched the customer success movement
Episode 3
How TripActions built the ‘best experience in business travel’ — without travel
Episode 4
Finding Strength in Vulnerability
Episode 5
Reimagining SaaStr in the Age of COVID-19
Episode 6
Growing Hockey in the Desert During a Pandemic
Episode 1
An oral history of Save Our Stages Fest
Episode 2
How to work when you can’t work happier
Episode 3
International travel is back. Is that a good thing?
Build team culture
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Heart of Business
When there’s violence and discrimination in the community around you, is it even possible to work happier? Front employees, leadership, and mental health experts weigh in.
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