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Stories to strengthen the heart of business

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Build Team Culture

“Thanks”: The importance of appreciation and gratitude in the workplace

Showing appreciation and gratitude to your employees is simply the right thing to do—but it also helps your business succeed. Read on to learn why it matters and how you can demonstrate it in your ...

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Videos

Episode 1

More than Morale: Investing in Happiness

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Episode 1Former Reddit Co-Founder and CEO Alexis Ohanian shares how investing in employee happiness translates to better long-term business outcomes.

  • Episode 1

    More than Morale: Investing in Happiness

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  • Episode 2

    The Science Behind Meaningful Work with Dr. Gabriella Kellerman

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  • Episode 3

    Finding Your Zone of Genius with Justin Kan

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  • Episode 4

    Listen Hard, Change Fast with Mailchimp CTO Eric Muntz

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  • Episode 5

    Building a Much Better Internet with Cloudflare COO Michelle Zatlyn

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  • Episode 6

    When Passion Meets Burnout with Jennifer Moss

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  • Episode 7

    Growing through Uncertainty with Jay Simons

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  • Episode 8

    Lessons in Low Ego Leadership with DocuSign CEO Dan Springer

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  • Episode 9

    Fearlessly Chasing Your Goals with Olympian Pita Taufatofua

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  • Episode 10

    What the Best Teams Do Differently with Dr. Ron Friedman

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Articles

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Build Team Culture

5 ways to prioritize DEIB in recruiting & beyond

A lot of organizations have made renewed DEIB commitments in the past 18 months but few have shared an inside look into the tactical ways they are actually moving the needle.

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phone with inbox on it

Work with Intention

Shared inbox rules: How to set them up successfully

Shared inbox rules in Outlook 365 aren’t exactly the easiest to set up and use.

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Connect with Customers

Want to make customers happier? Say “no” to them

Whoever said "the customer is always right" was clearly not a CSM. Customers are wrong all the time, and if you really want them to be happy, you need to learn when and how to say "no" to them.

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Podcasts

Teaser

Introducing Heart of Business

Who are the greatest teams in business and how are they connecting with their customers in inspiring ways? Check out season 1 of Heart of Business to hear their stories.

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Listen on: Apple PodcastsSpotifyGoogle Podcasts

  • Teaser

    Introducing Heart of Business

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  • Episode 1

    How Snaptravel found purpose and profitability in a pandemic

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  • Episode 2

    Gainsight’s CEO on the conference that launched the customer success movement

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  • Episode 3

    How TripActions built the ‘best experience in business travel’ — without travel

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  • Episode 4

    Finding Strength in Vulnerability

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  • Episode 5

    Reimagining SaaStr in the Age of COVID-19

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  • Episode 6

    Growing Hockey in the Desert During a Pandemic

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  • Episode 1

    An oral history of Save Our Stages Fest

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  • Episode 2

    How to work when you can't work happier

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  • Episode 3

    International travel is back. Is that a good thing?

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EBook

Shared Inbox Management Playbook

Shared inbox management playbook

Learn about shared inboxes and how customer-facing teams use them to deliver excellent service in this playbook.

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Stories to strengthen the heart of business