Stories that focus on building stronger customer relationships

Customer service

Support leaders will gain unparalleled visibility, control, and insights that elevate team performance and customer experience with new ticketing features and a preview of Smart QA.

Customer service

Karen Nguyen, Senior Support Program Specialist at Front, shares her framework for maintaining an impactful help center as a solo specialist.

Workflows

Front Connectors deeply integrate with your most used software tools to empower your support team with instant, comprehensive context right when they need it.

Customer service

AI is handling more and more customer support queries, but visibility into AI’s service quality hasn’t kept up. Enter the AI Experience Impact Score: a new way to pinpoint where AI-led customer exp...

Customer service

Discover how optimized help desk workflows boost efficiency, automate tasks, and improve customer service.

Customer service

Create a talent development rubric to help your customer support team grow beyond ticket resolution. Get started with our sample framework.

Customer service

We surveyed more than 100 Front admins to forecast what exceptional service will look like in the year ahead — be it human-led, AI-led, or (spoiler alert) combination of both.

Customer service

Customer support teams can drive growth by collaborating with engineering, marketing, and other departments. Explore actionable tips for breaking down silos.

Customer service

It’s easy to say customer support is a revenue driver, but showing it can be a challenge. We’ve put together this strategy guide to help you report on the support metrics and KPIs that matter most ...

Customer service

Head of Support Kenji Hayward reveals how he channeled “Ikigai” to drive his 2024 success along with his lessons learned into 2025.

Customer service

Learn how Front’s “Hop in the Support Queue” program gives non-support teams a real sense of support workflows, and tips for bringing it to your organization.

Customer service

When your support team truly understands the ‘why’ behind their metrics, it helps them recognize the impact of their work. Here’s how Front’s Head of Support Kenji Hayward takes the KPIs that his C...