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Say goodbye to the legacy help desk: Announcing modern ticketing, new AI innovations, and more
Get a rundown of the AI-powered customer features we launched at Frontlines, including new ticketing workflows and Jira Connector your team can leverage today.
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How to make CX a company-wide objective: Tips from the front lines of Stripe, Loom, Wistia, and Front
Customer experience (CX) leaders, as the connective tissue between customers and internal teams, are uniquely positioned to raise the company-wide bar for customer experiences. Here are tips to tak...
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Introducing Support Report: Make exceptional service your competitive advantage
Support Report is the easy way to publish your service metrics and share them with customers—no coding required. Showcase your performance, build trust with leads and customers, and make exceptiona...
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Help AI better help your customers: 5 ways to improve your help center articles
Your knowledge base is the bedrock of customer service — for both self-serve help and AI-driven support. Here’s how to optimize your help articles to be AI-friendly and resolve more customer issues.
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Introducing Front for Startups: Helping early-stage companies deliver exceptional customer service
Early-stage businesses can qualify for six months of free use of Front — helping them deliver exceptional customer service as they grow.
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Now hiring in Santiago: Front plants new roots in Chile
Front is once again expanding its global footprint – we’re hiring more talented Fronteers for our new hub in Latin America
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Introducing Front’s new Chief Financial Officer, Meredith Finn
Front is excited to announce Meredith Finn as our new CFO. Welcome Meredith!
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“Employee of the month” for all: New AI capabilities to bring out the best in your service team
Three new AI features for better customer service, now available in beta. Resolve customer inquiries faster, improve accuracy, and reduce inefficiencies.
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How to improve customer service operations: trends to know and tips to follow
Explore AI, omnichannel support, and more to future-proof your customer service
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How to deliver above and beyond support for every customer, every time
The quality of the conversations between you and your customers can be tracked by your internal quality score (IQS). Not sure what yours is? Model your internal QA process after our award-winning s...
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Why team efficiency hinges on a strong internal knowledge base
Discover how an internal knowledge base boosts organizational efficiency. Learn its benefits and steps to create one, enhancing productivity and collaboration.
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AI and automation to the rescue: New features to scale exceptional customer service
Today we’re introducing macros, Connectors, and AI updates to accelerate your response time.
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The key to faster, more efficient self-service? An AI knowledge base
Discover how AI knowledge bases improve efficiency, key features to look for, top vendors, and how to choose the right solution for your business needs.
Read more →Front News
- Say goodbye to the legacy help desk: Announcing modern ticketing, new AI innovations, and more
- Now hiring in Santiago: Front plants new roots in Chile
- Introducing Front’s new Chief Financial Officer, Meredith Finn
- A new Fronteer for a new frontier
- Front acquires Windsor.io, accelerating a new era for AI-powered customer service
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