Stories that focus on building stronger customer relationships

Illustration of two people sitting in chairs. One is appears to be taking notes and the other appears to be talking.
Illustration of two people sitting on a sofa looking at a laptop computer.
Sections

Articles

See all ›

Customer service

5 best practices for stellar self-service support

Self-service support is commonly the first touch point to your customer service, so it’s an opportunity to set a great impression and build trust. Here’s what you need to do to get it right.

Read more →

Customer service

“Employee of the month” for all: New AI capabilities to bring out the best in your service team

Three new AI features for better customer service, now available in beta. Resolve customer inquiries faster, improve accuracy, and reduce inefficiencies.

Read more →

Customer service

How to deliver above and beyond support for every customer, every time

The quality of the conversations between you and your customers can be tracked by your internal quality score (IQS). Not sure what yours is? Model your internal QA process after our award-winning s...

Read more →

Customer service

AI and automation to the rescue: New features to scale exceptional customer service

Today we’re introducing macros, Connectors, and AI updates to accelerate your response time.

Read more →

Help desk

Top 7 knowledge base software solutions for 2024

Discover the best knowledge base software solutions to enhance customer service and team efficiency. Find the right solution with our comprehensive guide.

Read more →

Shared inbox

The top 6 customer experience platforms of 2024

Discover the best customer experience platform to elevate service and efficiency. Learn why Front leads with innovative, scalable solutions.

Read more →

Customer service

Front Support wins two Stevie® Awards for the second year in a row

Front wins Best Customer Satisfaction and Customer Service Department of the Year in the 2024 Stevie® Awards for Sales & Customer Service

Read more →

Customer service

Meet the new Front Chat: Instant AI resolutions and faster team handoffs

Today we’re introducing AI Answers, more personalized chatbots, and a new chat inbox experience. It’s the next generation of real-time support in Front.

Read more →

News

A new Fronteer for a new frontier

Announcing Dan O’Connell as the new CEO of Front

Read more →

Help desk

11 help desk metrics you should be measuring in 2024

Discover how tracking the right help desk metrics enhances customer service, streamlines support processes, and reduces churn.

Read more →

Help desk

Service desk software: solutions to boost efficiency in 2024

Discover the best service desk software to boost efficiency and employee and customer satisfaction. Learn about top features, benefits, and key solutions in our comprehensive guide.

Read more →

Help desk

Revolutionizing customer support: the power of help desk AI automation

Discover how AI can change help desk operations, improve response times, and enhance customer satisfaction. Learn how Front’s AI tools lead the way.

Read more →

Shared inbox

Conquer email management: top strategies for customer service teams

Discover top strategies for effective email management to streamline customer service and boost productivity.

Read more →

Stories that focus on building stronger customer relationships