Aide learns from your data to automatically categorize tickets, display visual analytics, and suggest solutions using AI to increase team productivity. Aide accelerates customer support by learning from your tickets. Using the latest in AI research technology, Aide provides automated categorization of tickets and automatically tags conversations and suggests solutions to enable you to resolve tickets significantly faster without leaving Front. The Aide integration for Front allows you to use AI suggestions, manage macros and shortcuts, share step-by-step processes (SOPs) with your team, and more.

Bots & Workflow Automation

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Learn from your ticket data to accelerate customer support via AI.

Aide

Aircall is a completely cloud-based phone system and call center software solution. With Aircall, you can buy phone numbers for teams around the globe, manage teammates in your dashboard, and make and receive calls on your desktop or mobile device – all from the Aircall app. Automatically log calls and voicemails to Front to monitor Aircall activity, right from your inbox. Connect your Aircall phone to make and receive calls in a couple clicks to get more done in one place.

Voice & Telephony

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Automatically log calls and voicemails in Front. Handle calls directly from your inbox to centralize workflows in one place.

Aircall

Asana empowers teams to do great things together: with seamless collaboration and project management tools, teams can organize and manage product launches, marketing campaigns, and more. Every task can stay on track with clear ownership, sub-tasks, due dates, and commenting to get things done. Front’s Asana integration helps you organize your to-do lists and projects straight from the source. Link Front messages with open Asana tasks to pull in critical context, or create new tasks and set due dates and assignees right in Front. Keep your team in sync and your projects on track with Front and Asana together.

Project Management & Issue Tracking

Manage projects without leaving your inbox. Link Front messages with open Asana tasks, or create new tasks right from Front.

Asana

AskNicely makes it easy for you to increase customer retention, reviews, and referrals using the Net Promoter Score (NPS) framework. Empower your team to take immediate action to drive retention, upgrades, reviews and referrals by integrating customer feedback into the tools they use every day. With this integration, surfacing AskNicely NPS scores and feedback to your entire team in Front is simple. Use workflows to send your AskNicely responses to Front, so every score and piece of feedback is visible in your team inbox. When scores and feedback from AskNicely appear as new messages in Front, your team can easily review them and respond directly to your users.

Surveys & Feedback

Send AskNicely NPS responses to Front automatically, so your team can centralize communication and reply to them together.

AskNicely

Bugpilot automatically collects screenshots, screen recordings, steps to reproduce, user info, and console logs, so you don’t have to ask. Bugpilot gets all the information support agents need to understand what happened on the user’s screen.
The integration shows automatically-generated Bugpilot reports for each conversation in a Front inbox. CS agents can "grab a screenshot" and "start a screen recording" on demand directly from Front.

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Bugpilot

Calixa makes it easy to manage all your customers in one place. No more jumping around tools, learning SQL, or maintaining internal tools. Calixa connects to the 3rd party SaaS apps you use so that you can understand customers and take action in one place. Front’s Calixa integration automatically syncs your Front communications with your other apps to give you a unified view of your customer.

CRM & Ecommerce

Get a unified view of your customer by syncing your Front data with the others apps use

Calixa

Facilitate VoIP customer support using CallHippo contacts from Front and vice versa.
Configure your Front integration with CallHippo to experience seamless data synchronization, facilitate customer support, and maintain call logs and analytics. With a quick and easy setup procedure, you can now sync CallHippo and Front data.

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Sync Front contacts and logs with CallHippo.

CallHippo

Caravel’s Front integration sorts and categorizes all of your Front conversations, and uses AI to provide sentiment analysis and surface recurring themes while saving you hours on tagging.

Analytics & Reporting

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Connect your feedback sources together, and instantly surface actionable learnings with AI analysis, right from your inbox.

Caravel

Census is the operational analytics platform that syncs your data warehouse with all your favorite apps. Keep customer data in sync without relying on engineering help. Census’ Front integration syncs your customer data from your data warehouse to Front. No custom code or script required. Just SQL.

Data Sync & Enrichment

Sync your customer data from your warehouse to Front.

Census

ChargeDesk integrates billing with your helpdesk, so your support team has customer payment information at their fingertips. ChargeDesk supports Stripe, PayPal, WePay, Recurly, and Braintree, so you can use the payment processor that fits you best. With ChargeDesk, you can manage customer subscriptions right in Front. Once the ChargeDesk plugin is enabled, you can view, create, refund, and cancel payments right from your inbox. With this integration, your accounting and support teams can respond to messages and manage billing side-by-side.

Billing & Invoicing

Manage billing subscriptions and respond to messages side-by-side. View, create, refund, and cancel payments from your inbox.

ChargeDesk

Get all your customer feedback in one place. No more manual tagging and reporting. Chatdesk Trends uses machine learning to automatically tag customer feedback across email, chat, social media messages, app store reviews (Amazon, Apple), and NPS / CSAT surveys (e.g. product feedback, sentiment, etc). Front’s Chatdesk integration automatically tags messages that you receive in Front so that you can easily analyze customer feedback. Now you can have granular insights into your product returns and defects, and identify gaps and opportunities to drive repeat sales.

Automatically tag messages in your inbox, and quickly analyze customer feedback in Chatdesk.

Chatdesk

Note: This integration no longer support new registrations. Chatra powers live chat and offline messaging for your business, so you can turn your site visitors into happy customers. You can wait for visitors to ask you questions or initiate conversations automatically, then respond in your own time. Every conversation is saved in Front so you can keep all your customer conversations in one place. You can even respond to messages directly from Front rather than switching back and forth between platforms, and all of your messages will be synced automatically with Chatra. From the Front sidebar, you can also view and edit customer contact information so everything is kept up to date.

Channels & Messaging

Respond to messages directly from Front, and all of your chats will be synced automatically with Chatra.

Chatra

Clearbit provides data solutions for today’s marketing teams, sales teams, and developers. With millions of person and company records accessible through powerful APIs, teams and apps alike can spend less time on prospect and customer research and more time on what matters. Clearbit’s rich customer profile data makes building target account lists, qualifying leads simple, and building personalized experiences at scale simple. For every customer email, Front will display the matching Clearbit profile to share employment details, social media accounts, company information and more. With all this data at your fingertips, you can personalize every reply and make sure the email is in the right hands. Assign messages to different reps based on company size, or direct mention the specialist for a certain vertical — with Clearbit data in Front, routing messages to the right person is easy.

Enrich your Front contacts with Clearbit data like job title, company size, industry, or more.

Clearbit

Built for teams of all sizes and industries, ClickUp is a customizable project management platform that allow teams to keep everything from design to development on track. ClickUp offers tasks, docs, reminders, goals, and calendars to enable teams to plan, organize, and collaborate in one place. Front’s ClickUp integration lets you bring tasks and customer conversations together. Quickly link, create, and jump between tasks in ClickUp and messages in Front to get more done, right from your inbox.

Bring ClickUp into your inbox to easily coordinate projects with your team.

ClickUp

CloudTalk is a next generation call center software for modern customer service and sales teams. CloudTalk enables you to get local phone numbers from over 70 countries and establish a call center team from anywhere in the world. Easily direct your calls to the right department through IVR and smart routing, and reach out to more customers faster with powerful automations. Front’s CloudTalk integration allows you to automatically log voicemails and call activity and make phone calls directly from your inbox. With your call center software in your inbox, your team can get more done in one place.

CloudTalk

Convosense uses AI and natural language processing to help sales and support teams gain insights from customer interactions, optimize agent conversations, and improve overall customer satisfaction. Integrate now to analyze customer conversations and uncover actionable insights. Get instant alerts and rapidly evaluate agents with automated agent evaluation.

Convosense

Supercharge your sales and success engine

DataGrail untangles the complexity of data privacy, giving brands an easy-to-use platform to automate and scale privacy, and stay compliant with regulations like GDPR, CCPA, and CPRA. With 1000+ pre-built connections with popular apps and infrastructure, the DataGrail Integrations Network is the first of its kind to detect shadow IT that may contain personal data, ensuring the most accurate data discovery. DataGrail detects personal identifiable information stored within Front for automated processing of Data Subject Requests (DSRs and DSARs) in compliance with CCPA, CPRA and the GDPR. Most notably, customers are able to retrieve PII automatically. If the data subject request requires data deletion, a notification is automatically triggered to the company’s Front admin to finalize the deleted data in the tool.

Data Privacy

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Automate and scale data privacy tasks with 1000+ pre-built connections, including Front.

DataGrail

Delighted makes it easy for you to gather valuable customer feedback and measure the metrics that matter most to your business - including NPS, CSAT, CES, 5-star surveys, and beyond. With a single survey, customers can rate your product and comment on what they love or what they’d like to see changed. With this integration, surfacing Delighted scores and feedback to your entire team is simple, empowering your team to quickly and easily close the loop with customers. Use rules to create a new message in Front as soon as a response rolls through your Delighted dashboard. New messages in Front are auto-tagged with the score type (ex. Delighted Satisfied for CSAT, or Delighted Promoter for NPS) to make it ease to sort and report on your closed loop messaging. The integration even adds a private note with each new message created, providing the full context of each Delighted response - including score, comment, metadata, and responses to any additional questions you might have included. No need to jump back and forth between dashboards, respond right away with all the information needed to deliver a contextually sensitive response!

Save feedback and respond to NPS surveys directly in Front

Delighted

Dialpad is a cloud-based phone, video conferencing, and call center solution built from the ground up on Google Cloud Platform for enhanced stability and security. Powering communications for more than 50,000 innovative businesses, Dialpad includes native Voice Intelligence™️ features like real-time transcription and post-call summaries with highlighted action items. The Front + Dialpad integration brings all your work communication into one place, from emails to live chat to phone calls. With your Dialpad phone accessible in Front, it’s easy to call new leads or follow up with customers in one click, right from where you spend most of your work day — your inbox.

Dialpad

Doorbell.io allows you to capture in-app user feedback on websites and mobile apps. With Doorbell’s Javascript, iOS, and Android SDKs, you can give your users a quick, easy way to reach out to your team with feedback, bugs, or feature requests using a simple button and form. Capture feedback and screenshots with Doorbell, and manage the conversations in Front. With this integration, messages will be sent instantly to Front where your team can follow up and reply directly back to users. The Doorbell plugin will also display details like the user’s browser version or location to help give your team more context.

Sync user feedback on your website or mobile app from Doorbell to Front, where your team can reply quickly.

Doorbell.io

Drift makes it easier for people to buy from your business through real-time one-on-one conversations. When you connect Drift’s conversational marketing platform to your website, you will generate more qualified leads using our bots, and book more meetings for your sales team. Front’s Drift integration allows you to manage live chat, email, and more in one place to centralize your team’s workflow and respond faster. Build Playbooks in Drift to engage and even qualify visitors on your site, then sync all those conversations into Front for your team to handle in a snap.

Centralize conversations to respond faster. Send and receive Drift messages from Front and coordinate quickly with your team.

Drift

Dropbox helps you save, access, and share your files with anyone, no matter where you are. Everything saved in Dropbox – documents, photos, videos, and more – is backed up and kept in sync across all your devices. Front makes it easy to browse and choose files from your Dropbox to include in your Front messages. You don’t need to worry about attachment sizes when you can insert a link to any file in Dropbox with a few clicks.

Productivity

Browse and choose files from your Dropbox to include in your Front messages. Insert a link to any file in Dropbox with a few clicks.

Dropbox

Automated parsing of logistics emails for relevant information. Provide automated email drafts to improve workflow.
Users install the plugin on their Front client in order to streamline their workflow. We filter to their emails and provide them with SmartBid rates directly to their email drafts.

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Connect with Everest’s SmartBid to streamline your dispatching and ensure you do not leave money on the table.

Everest

Facebook connects businesses with the world around them. As the world’s largest social network, Facebook Pages engage your customers where they’re already spending time every day. When you connect your company’s Facebook Page to Front, your team can manage direct messages, posts, and comments sent to your business directly from your shared inbox. Replies will sync instantly with Facebook Messenger, so you don’t need to switch back and forth between tools.

View and reply to direct messages, posts, or comments sent to your company Page. Conversations sync instantly with Facebook Messenger.

Facebook

Fivetran replicates and centralizes all your data sources into your cloud data warehouse — from applications, databases, event logs, file stores, and more. After a five minute setup, Fivetran cloud data pipelines are fully managed and zero-maintenance to enable data-backed decisions across your organization. With Fivetran, you can replicate your Front data into a cloud data warehouse like Amazon Redshift on an ongoing basis. Gain deep insights into your business and customer experience by joining Front data with CRM, payment, and other customer data in your BI tool of choice.

Send Front data to your cloud data warehouse with Fivetran’s no-maintenance pipeline. Easily join it with data from other apps.

Fivetran

Flow.ai empowers your business to design, test, and deploy bots to handle customer conversations — no code required. Instantly update messaging bots across all your customer communication channels in real time. Connect your Flow.ai bots with Front for seamless handoffs to your team. Let the bot respond first, then set custom rules for when a teammate should be assigned to take over and respond personally from Front. Automatically tag conversations and manage your bot conversations within Front for AI-powered messaging, right from your inbox.

Seamlessly handle handoffs from bots to your team. Delight your customers with a personalized experience powered by AI.

Flow.ai

FormCrafts is a one-stop shop for all your form needs. You can share forms with a link, or embed them on any website. FormCrafts also supports conditional fields, file uploads, and calculations — and get detailed insights for each field. Front’s FormCrafts integration allows you to create contact forms that automatically create messages in Front. You can also create and share customer satisfaction surveys, which can be linked in email signatures or shared via automations.

Create smart contact forms and customer surveys

FormCrafts

Forumbee provides branded community forums for customer discussions, feedback, support articles, and more. This integration brings your Forumbee knowledge base to your fingertips in Front, so you can search your Forumbee community topics and articles and easily add links to them in your messages.

Knowledge & Content

Bring your Forumbee knowledge base to your fingertips. Quickly search for articles and easily add links to them in your messages.

Forumbee

FullContact provides powerful data enrichment for personal profiles to help you can learn more about your customers. The FullContact integration brings this context to your Front contacts: names, emails, phone numbers, location data, social media profiles, and more. With FullContact data in Front, you can tailor your responses, identify leads, and build a more complete picture of your customers.

Add context to your messages: names, emails, phone numbers, location data, social media profiles, and more.

FullContact

Gainsight is the #1-Rated Customer Success Solution. It helps Customer Success teams turn their customers into their best growth engine, by increasing adoption, retention, and advocacy. This integration aims to make the day-to-day operations of a Customer Success team more impactful, through a combination of: facilitated access to customer information, automated routing of conversation, and intelligent escalation of communication.

Easily access customer information, and route or escalate conversations right from your inbox

Gainsight

GitHub helps developers and businesses simplify the way they build software. With GitHub, they can host and manage their code, collaborate on development, discover open source projects, and integrate seamlessly with their other tools. Front keeps your customer conversations and GitHub issues in sync. From every Front message, you can create a new GitHub issue or link the message with an open issue — from there, you can open the connected GitHub issue with a single click. Your support and sales teams can easily share customer feedback with your development team, and when the issue is closed, linked conversations will automatically be re-opened in Front.

Create new GitHub issues or link messages with open issues from Front. Easily close the loop with customers when issues are solved.

GitHub

Google Drive keeps all of your files accessible, whether you’re in the office or on the road. Save documents, photos, designs, and more in Drive, or create new content with Google’s cloud office suite: Docs, Sheets, Slides, and Forms. Everything is kept in one place for easy sharing and collaboration. Front makes it easy to browse and choose files from your Google Drive to include in your Front messages. You don’t need to worry about attachment sizes when you can insert a link to any file in your Drive with a few clicks.

Browse and choose files from Google Drive to include in your Front messages. Insert a link to any file in Drive with a few clicks.

Google Drive

The Google Play Store is the official destination for discovering and downloading Android apps. Developers and support teams typically manage customer reviews directly from the Google Play Console — making it an additional customer touchpoint requiring your team’s attention. Front integrates with Google Play Store to bring your app reviews directly into Front. Get all the information you need for a helpful response: the star rating, review message, and additional context on the user like device type or app version. Your replies will be automatically posted in the Google Play Store, so you can engage with your app reviewers right from Front.

Turn one-way reviews into a conversation. Read and reply to Android app reviews in the Google Play Store directly from Front.

Google Play Store

Grammarly is on a mission to improve lives by improving communication. Grammarly’s comprehensive communication assistance helps 30 million people and 50,000 professional teams worldwide strengthen their writing. Its AI-powered suggestions help people write with confidence and businesses achieve better results by providing feedback on their writing. 
With Front’s Grammarly integration, empower your team with clear, effective, and mistake-free writing as you compose messages and comments within Front. There are two different integration versions available, depending on which Front plan your team is on. All customers get real-time, AI-powered writing suggestions to improve spelling, punctuation, and grammar right in Front. Scale customers can also take advantage of advanced writing suggestions for clarity, engagement, delivery, and tone detection for the first year free: <ul><li>Clarity makes every sentence concise and easy to follow with suggestions to remove unnecessary words, full-sentence rewrites, and formatting recommendations.</li><li>Engagement finds vivid words to enliven each and every message.</li><li>Delivery chooses the right formality level.</li><li>Tone detection understands how you may come off to readers.</li></ul>

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Empower your team with best-in-class writing assistance

Grammarly

Guru captures and organizes your team’s knowledge for just-in-time access from Front, Salesforce, Slack, and other web applications. With Guru, the knowledge you need to do your job is always at your fingertips. Guru’s Front integration empowers customer-facing teams to get the context they need to respond to sales inquiries, support questions, and other client communication. Use Guru to find and share collateral, support content, and troubleshooting guides to improve CSAT and resolve issues faster. If you’re not already using Guru, you can start a free trial directly from the Front integration.

Quickly access Guru from Front for faster, more informed responses. Get the knowledge you need to respond in your inbox.

Guru

HelpCenter.io provides you with everything you may need to create a beautiful self-service help center or an internal knowledge base with just a few clicks. You can manage as many help centers as you need from the same convenient dashboard, allowing you to keep your complete know-how in one convenient place. Front’s HelpCenter.io integration brings your whole knowledge base to Front. Quickly search for content, reference articles, and create new pieces of support content.

Bring your knowledge base to Front, so you can equip your customer success team with the right answers at the right time.

HelpCenter.io

Help Desk Migration provides simple and quick data migration from more than 30 of the most popular help desk platforms. You can customize the migration for your unique needs, and there is no coding involved. By integrating Help Desk Migration with Front, you can migrate data from your current help desk platform to Front. Simply set Front as your Target platform, match agents, map data fields between your existing help desk and Front, proceed to Demo, and then to the Full Migration.

Seamlessly migrate data from your current help desk over to Front

Help Desk Migration

HelpDocs enables businesses to help customers help themselves with an always-on knowledge base platform. Keeping documentation and support content updated means that customers can find the answers they need without needing to open more support tickets. HelpDocs makes creating and managing outstanding knowledge base content easy. The HelpDocs integration makes sharing knowledge base articles with your customers simple. From the integrations sidebar in Front, you can search your HelpDocs documentation and include links to articles directly in your responses with a single click. Your support team will always have the answers they need, directly in Front.

Search your HelpDocs documentation right in your inbox. Include links to articles in your responses with a few clicks.

HelpDocs

Highlight makes it easy to understand and debug customer issues. With session replay, error stack tracing, and user console visibility, Highlight removes the mystery of debugging.
Highlight’s Front plugin shows your customers’ session recordings right from your conversations with them in Front. When you pull up a message in your inbox, the Highlight panel on the right will show a session feed similar to what you see in the Highlight web app, giving you quick access to the relevant session replays that provide context on what the user did inside your app.

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Map customer conversations to Highlight session recordings.

Highlight

HipChat connects teams in group chat rooms and keeps messages in sync across all their devices. With easy screen sharing, drag-and-drop file sharing, and searchable chat history, HipChat is designed to help teams across the company get work done. Monitor activity in your Front channels by defining rules to automatically post notifications to HipChat. You can push urgent support questions, product feedback, high priority leads, and more from Front to the right HipChat room automatically — so important messages never slip through the cracks.

Use rules to post messages automatically to HipChat. Never let important messages slip through the cracks.

HipChat

HubSpot’s sales and marketing platforms provide a complete growth solution for businesses of all sizes. Front integrates specifically with HubSpot CRM — and stays updated automatically — which helps teams manage contacts and deal pipeline to drive revenue for their business. When you connect Front with your HubSpot CRM, you add valuable context to your Front conversations and one-click access to HubSpot profiles from your inbox. Create new contacts, companies, deals, or activities and edit them in real-time, right from Front. Sync Hubspot companies and contacts fields to Front to directly use them in Front rules and analytics. Use Front rules to log emails in HubSpot automatically, so your team can focus on your customers — not keeping your CRM updated.

Log conversations and update contacts, companies, deals, and activities in HubSpot CRM directly from Front.

HubSpot

Influx operates a 24/7, all-hours support team that connects directly to your Front account. Their complete support operation on demand includes the people, management, training and QA to help you answer questions faster and improve your response quality over time. Influx agents connect to your shared Front support channels just as if they were members of your full time team. You can use Front to analyze their ticket volumes, response times, and even review content for QA purposes. Influx and Front provide full transparency into how your on-demand team is supporting your customers.

Share your support channels with Influx agents as if they were your own team. Analyze ticket volumes and response times in Front.

Influx

Instabug allows mobile app users and beta testers to report bugs and send feedback about your app directly from their devices. Instabug captures a screenshot that users can draw on and add comments, and Instabug will automatically grab all device details, network logs, and user steps in the background for actionable bug reports. Connect Instabug with Front so your team can see bug reports, send updates to your users, and ask follow up questions without needing to switch apps. All Instabug issues will be automatically sent to a folder in your Front inbox with all the details you need, so you can manage bugs alongside all your other user messages.

Send bug reports from Instabug to your Front inbox automatically. Triage bugs and follow up with users, without switching tools.

Instabug

Instagram is one of the world’s largest social networks, and makes it easy to share photos and videos and connect with friends and businesses.
Front’s Instagram channel allows you to send and receive Instagram direct messages, and manage comments on Instagram posts.

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Manage all of your Instagram messages with customers, directly from Front.

Instagram

Integrately is a 1 click automation software that enables you to connect multiple apps with ease. With Integrately, you can create simple one-to-one workflows, or more complex workflows with just a few clicks. Front’s Integrately integration lets you integrate Front with 250k+ ready-to-use integrations that can be setup in just a few clicks. For example, you can send messages when data is added to Google Sheets, or create Airtable records and Asana tasks automatically from any new conversation.

Integrate Front with your favorite apps in just a few clicks. Choose from thousands of integrations and automate your workflow right from within your inbox.

Integrately

Intercom connects your apps, websites, marketing tools and help desk into a single powerful platform. Chat with site visitors, send targeted emails to drive conversion and engagement, manage a knowledge base, and respond to customer support requests — all powered by Intercom. Front integrates with Intercom to pull in chat messages alongside the other email, SMS, and social media channels your customers use to reach out to you. Front also surfaces Intercom profile data alongside every message, so your team has all the context they need to respond. Conversations are synced automatically with Intercom without switching back and forth between platforms, so live chat can become part of your everyday workflow.

Respond to chat messages alongside your other customer communication. Conversations sync automatically with Intercom.

Intercom

Jira is the leading development tool for sprint planning, development tracking, and release control. JIRA empowers teams to plan and ship new features, bug fixes, and even large scale product launches. Software teams using Jira develop with confidence. Front’s Jira integration helps you organize your development projects and channel feedback directly to your team. Link Front messages with open JIRA issues to pull in critical customer feedback, or create new issues and set due dates and assignees right in Front. When an issue is closed in Jira, linked conversations will automatically be re-opened in Front. With Front and Jira together, teams across the company can surface product ideas, feedback, and requests to development teams straight from their inbox.

Link messages with open Jira issues, or create new issues right in Front. Easily close the loop with customers when issues are solved.

Jira

JustCall is the Cloud Phone System of choice for modern sales and support teams. End clueless conversations by adding context to every call. Call software, virtual numbers, SMS campaigns, native CRM integrations, and lots more at just $24 per user. Using the JustCall&lt;&gt;Front channel integration, you can set up separate channels for your JustCall numbers. It automatically logs all your calls and texts to a contact under the same conversation, and allows you to make phone calls directly from your inbox without having to pick up your phone. With our Chrome extension, you get a click to call and text icons right next to every phone number in your Front account.

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Sync your calls and texts to a contact under the same conversation using JustCall<>Front channels

JustCall

Deliver great customer experiences at scale with a complete Quality Management Toolset. Hypergrowth companies use Klaus’ customer service quality management platform to run an effective QA process, coach agents and boost customer retention.<ul><li>Connect and display your Front account contents in a few clicks</li><li>AI brings meaningful conversations to the top</li><li>Rate and comment on conversations and create custom rating categories</li><li>Track quality metrics, coach with precision, and collaborate with your team</li></ul>

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Connect to measurably improve your customer service quality.

Klaus

Linear’s Front integration allows you to link your customer conversations to your Linear workspace and automate your workflow. It’s both faster and more effortless than copying information over manually and you’ll be able to respond to your customers’ requests faster. You can quickly create Linear issues from within Front or link to existing issues. When the work on the issue has been completed, Linear will re-open the linked Front conversation so it’s easy to reach out to your customers.

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Easily connect Linear issues to Front conversations.

Linear

With liveweb you can provide first-class concierge support for your customers with voice, video, screen sharing, messaging, chat and more. Instantly connect with your customers with real-time, video support through liveweb, right from within Front. Whether your customers are dealing with a product malfunction, technical issues, or simply need an expert — give your customers easy access to hassle-free support.

Bring liveweb into your inbox to easily provide instant, video support for your customers.

liveweb

Lokalise Messages for Front is an integration that translates conversations between customers and your company in real time, using neural machine translation. With 100+ languages available, you can delight customers and prospects in their native languages while leaving your current workflows untouched. Lokalise Messages uses AI-powered neural machine translation for real-time machine translation of conversations. It also includes a Glossary that ensures common industry and company terminology is correctly translated or not translated at all, with customized glossary entries. 
Lokalise Messages for Front detects the language of incoming requests. Those requests are then translated into your team’s language. Translations appear as internal notes in Front. Your team members send a translated reply to a customer by writing an internal note starting with an exclamation mark, like “!Hi Jamie…”

Real-time, two-way chat, messaging, and ticket translation.

Lokalise Messages

Make is a visual platform that lets you design, build, and automate anything — from simple tasks to complex workflows — in minutes. With Make, you can send information between Front and thousands of apps to enjoy enhanced team productivity and customer satisfaction. It’s fast and easy to use, visually intuitive, and it requires zero coding expertise.
Here are some ways to use Front with Make:<ul><li>Organize your data by creating Airtable records from Front conversations</li><li>Improve team communication by creating Front conversations from Google Sheets</li><li>Speed up issue resolution by creating Asana tickets from Front conversations</li></ul>

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Connect Front to your favorite apps, services and devices.

Make (formerly Integromat)

Merge’s core product is a Unified API that connects into Front and dozens of other Ticketing platforms. With Merge, developers integrate just once to provide an entire vertical of integrations to their customers.
Developers use Merge’s API to access normalized data from Front and other ticketing platforms. Front customers authenticate their Front account through Merge’s Link UI, which is embedded in a Merge customer’s product. With Front specifically, developers using Merge can GET &amp; POST conversations, inboxes, comments, contacts, accounts, and users. When developers integrate with Merge, Front customers benefit from an expanded ecosystem of applications which all offer seamless, high-quality integrations with Front.

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Access normalized data to integrate efficiently with Front and various other platforms

Merge

Meya allows businesses to scale and improve their customer experience by adding bots to their website, mobile app or messaging channels. Bots built on Meya integrate with your human agents and business systems thanks to a large ecosystem of supported integrations. Meya’s Front integration lets you add a bot to your Front inbox so you can automate and scale your customer support. Meya bots help with inbox routing, auto-tagging, intelligent teammate assignment, and human-initiated commands that trigger bot workflows.

Automate your workflows and scale your customer support by adding Meya bots to your Front inbox

Meya

Microsoft Dynamics 365 is a cloud-based business applications platform that combines customer relationship management (CRM) and enterprise resource planning (ERP).
Front’s integration with Dynamics 365 allows you to bring your customer data (e.g. accounts) from Dynamics 365 into Front. With the integration, you can leverage customer data from Dynamics 365 to automate your workflows via rules, provide your teammates helpful customer context alongside Front conversations, search conversations by accounts, and enable customer data-based analytics. With Front and Dynamics 365, your teams can focus on delivering high-quality customer experiences.

Sync accounts to use data in rules and to get context in the contact details plugin

Microsoft Dynamics 365

Connect Front with Miuros to improve both your feedback and comprehension loops. You can review your Front conversations with custom QA scorecards, share the results with your agents, and easily track and monitor your customer service metrics.

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Easily track and monitor your customer service metrics right from within your Front inbox

Miuros

Front’s Monday integration allows you to connect customer conversations with their associated items in Monday, and easily gather operational or business context by searching through your Monday workspaces directly from the Front sidebar.

Monday logo

Easily browse and connect Monday items to Front conversations.

Monday

Track the quality of your customer service with Nicereply – an all-in-one customer satisfaction survey tool built for Front. Measure customer satisfaction via a survey at the bottom of every email or trigger it after resolving a conversation or a chat. Choose from measuring Customer Satisfaction, Net Promoter Score, or Customer Effort Score surveys. Customize the look &amp; feel of your surveys. Change the color scheme, add a logo, ask additional questions. Choose a rating scale that suits you - stars, smiley faces, thumbs - you decide. Create an unlimited number of surveys.
Fit your surveys to different situations. Did your customer contact you about a specific product? Ask about that product specifically in the survey. Did they reach out to you from a different country? Send them a survey in their language.
Responses are pushed back into Front as comments and custom field values, so you’ll never miss feedback from your customers &amp; can set different automation rules based on the customer sentiment.
When you add the Nicereply survey to your team’s signature, Nicereply enables users to give you real-time feedback in one click. Customer ratings will be added to Front messages as comments, so you can track all your customer feedback in one place. You can also distribute the Nicereply surveys automatically after resolving a conversation via Nicereply trigger, include them in your Front Message Templates, or allow your customers to rate your agents directly in their Front Chat conversations. Nicereply surveys are available in all Front pricing plans.

Collect feedback with Customer Satisfaction, Net Promoter Score or Customer Effort Score surveys in your signatures.

Integrations: Manage all of your favorite apps, right within Front

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