Webinar: What High-Performing CX Teams Automate (and What They Never Will)
CX automation is not about “can we automate it?” It’s about making defendable decisions about where automation is safe, where AI should assist while humans stay accountable, and what should remain human-led.
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Research: The state of service expectations
We surveyed 4,500 desk workers to find out what they really want from customer service, AI-powered support, and more.
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