Webinars, Ebooks and Guides

Research: The state of service expectations

We surveyed 4,500 desk workers to find out what they really want from customer service, AI-powered support, and more.

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Research: Understanding logistics customers: The state of service expectations

Learn how logistics teams can turn customer support into a competitive advantage

Webinar: Frontrunners: Three new Front features to boost omnichannel support quality

Learn more about Front’s Smart QA, Dialpad integration, and Chat enhancements.

Regional Event: Bullseye: The Future of Travel Powered by Front & AMGiNE

Join us on Tuesday, June 24th at Flight Club Shoreditch for an evening of drinks, darts, and networking to kick off TravelTech Show week with fellow travel tech professionals.

Guide: Happy team, happy customers: a foolproof guide to building a strong customer service team

Learn how to build, train, and scale a high-performing customer service team. Get expert tips on hiring, collaboration, AI, and performance tracking.

Worksheet: Support Fix meeting template

Create a stronger connection between your support and product teams using the Support Fix template, a proven system for aligning on, keeping track of, and addressing customer pain points.

Webinar: The state of service expectations

Customer experience experts discuss the findings from our latest research, The State of Service Expectations.

Guide: 99% CSAT Playbook: 5 steps for empowering agents in the age of AI

This playbook shows the five steps customer service teams can take to keep their CSAT scores on the rise even when customer expectations are at an all-time high.

Get the guide

Research: The state of service expectations

We surveyed 4,500 desk workers to find out what they really want from customer service, AI-powered support, and more.

Webinar: Frontrunners: 4 AI-enabled workflows to fuel efficient customer support

Get up to speed on AI-enabled Front workflows and focus on revenue-generating work

Webinar: Beyond headcount: scaling an AI-powered support team

Invest in your team’s growth, learn the new roles emerging with AI, and measure AI’s impact with AXIS.

Webinar: The road to faster service: How Uber Freight cut response time by 50%

See how Uber Freight boosts speed, accountability, and customer satisfaction with AI and automation

Guide: AI Handbook

Use this template to provide employees with basic AI training, example use cases, and practice prompts.

Worksheet: Support operations job description templates

Grow your support operations team with program specialist, analyst, and developer roles.

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