New research: Download The State of Service Expectations report →

Research: The state of service expectations

We surveyed 4,500 desk workers to find out what they really want from customer service, AI-powered support, and more.

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Worksheet: Support Fix meeting template

Create a stronger connection between your support and product teams using the Support Fix template, a proven system for aligning on, keeping track of, and addressing customer pain points.

Webinar: The state of service expectations

Customer experience experts discuss the findings from our latest research, The State of Service Expectations.

Research: The state of service expectations

We surveyed 4,500 desk workers to find out what they really want from customer service, AI-powered support, and more.

Webinar: Frontrunners: 4 AI-enabled workflows to fuel efficient customer support

Get up to speed on AI-enabled Front workflows and focus on revenue-generating work

Webinar: Beyond headcount: scaling an AI-powered support team

Invest in your team’s growth, learn the new roles emerging with AI, and measure AI’s impact with AXIS.

Webinar: The road to faster service: How Uber Freight cut response time by 50%

See how Uber Freight boosts speed, accountability, and customer satisfaction with AI and automation

Guide: 99% CSAT Playbook: 5 steps for empowering agents in the age of AI

This playbook shows the five steps customer service teams can take to keep their CSAT scores on the rise even when customer expectations are at an all-time high.

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Guide: AI Handbook

Use this template to provide employees with basic AI training, example use cases, and practice prompts.

Worksheet: Support operations job description templates

Grow your support operations team with program specialist, analyst, and developer roles.

Guide: Front support’s tone guidelines

Get the inside scoop on how Front’s support team creates trust and builds customer relationships with every interaction.

Webinar: How BentoBox unlocks unprecedented collaboration to provide exceptional support

See how BentoBox offers more support channels, improves handling time by 50%, and provides higher quality care to their customers with Front.

Webinar: How Electrical.com increases revenue and decreases response time

See how Electrical.com responds 70% faster, onboards new hires 40% more efficiently, and increases monthly sales by $20,000 with Front

Guide: AI Experience Impact Score (AXIS) for evaluating AI-based customer support interactions

AXIS is a new customer service metric measuring service quality of AI-powered customer experiences

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