Webinars, Ebooks and Guides

Guide: How to create AI-friendly help center articles

This guide showcases how leading service teams prepare their knowledge base to train AI and deliver 5-star customer service.

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Webinar: Breaking the support silo: CX as a company-wide objective

Gain perspective from Front’s Head of Customer Support and guest speakers who have shaped cross-functional CX strategy at Stripe, Loom, and Wistia to learn how to raise the company-wide bar for customer expectations and experiences.

Webinar: Ticketing and more: new Front features for exceptional service at scale

Say goodbye to the legacy help desk: Announcing modern ticketing, new AI innovations, and more.

Webinar: Building a customer-first support strategy in the age of AI

It’s a pivotal moment for the customer service industry. Don’t miss our on-demand recording from Frontlines, where we discuss the evolving customer support landscape and how to leverage AI to grow your business faster and gain insights into what customers really want

Webinar: AI vs. Human: Why you don’t have to choose when building a customer-first service strategy

Join this webinar with industry leaders who are on the front lines of implementing AI strategies that balance speed and service quality as customer expectations rise.

Guide: How to create AI-friendly help center articles

This guide showcases how leading service teams prepare their knowledge base to train AI and deliver 5-star customer service.

Webinar: Delivering 5-star service with Front

See the best hits of Front’s AI-powered customer service platform.

Guide: How to build a customer service QA scorecard

Your internal quality score (IQS) helps you understand the quality of the conversations between your customers and your customer service team. Model your internal QA process after our award-winning support team’s scorecard template.

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Virtual Event: What′s next for Front with CEO Dan O′ Connell

Hear from Front CEO, Dan O’Connell, on the role AI, automation, and insights play in the future of customer service.

Webinar: How to scale delightful customer experiences with self-service support

Join customer experience experts, Maxime Manseau, Susana de Sousa, and Nisha Baxi to learn how to transform your self-service support into delightful experiences.

Guide: How to build a customer service QA scorecard

Guide: 5 best practices for stellar self-service support

We spoke with top customer experience leaders at Loom, Airbnb, Lattice, and more to learn the secrets to successful self-service experiences.

Award: Game Changer Awards

A celebration of Front’s 2024 Top 100 in customer service excellence. Honoring customers across four categories: CSAT Leader, Knowledge Base Pro, Chatbot Expert, and Community Star.

Webinar: How Front uses Front: 5 rules to automate your workflows

Get a behind-the-scenes look at the rules we use to organize messages, reduce email volume, and resolve issues faster.

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