Guide: 99% CSAT Playbook: 5 steps for empowering agents in the age of AI

This playbook shows the five steps customer service teams can take to keep their CSAT scores on the rise even when customer expectations are at an all-time high.

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Webinar: Frontrunners: 4 AI-enabled workflows to fuel efficient customer support

Get up to speed on AI-enabled Front workflows and focus on revenue-generating work

Webinar: Beyond headcount: scaling an AI-powered support team

Invest in your team’s growth, learn the new roles emerging with AI, and measure AI’s impact with AXIS.

Webinar: The road to faster service: How Uber Freight cut response time by 50%

See how Uber Freight boosts speed, accountability, and customer satisfaction with AI and automation

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Guide: AI Handbook

Use this template to provide employees with basic AI training, example use cases, and practice prompts.

Worksheet: Support operations job description templates

Grow your support operations team with program specialist, analyst, and developer roles.

Guide: Front support’s tone guidelines

Get the inside scoop on how Front’s support team creates trust and builds customer relationships with every interaction.

Guide: How to build a customer service QA scorecard

Your internal quality score (IQS) helps you understand the quality of the conversations between your customers and your customer service team. Model your internal QA process after our award-winning support team’s scorecard template.

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Webinar: How BentoBox unlocks unprecedented collaboration to provide exceptional support

See how BentoBox offers more support channels, improves handling time by 50%, and provides higher quality care to their customers with Front.

Webinar: How Electrical.com increases revenue and decreases response time

See how Electrical.com responds 70% faster, onboards new hires 40% more efficiently, and increases monthly sales by $20,000 with Front

Guide: AI Experience Impact Score (AXIS) for evaluating AI-based customer support interactions

AXIS is a new customer service metric measuring service quality of AI-powered customer experiences

Guide: The ultimate guide to customer service metrics

A primer on 14 essential metrics every support team should track, plus tested tips for optimizing them.

Worksheet: Talent development rubric for senior support leaders

Naomi O’Neal Nunnally, customer support manager at Front, shares her tried-and-true rubric to drive senior support talent development.

Worksheet: How customer support drives business value

A reporting template for customer support leaders to present to their C-suite, non-support teammates, and immediate team.

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