Front Webinars - Ebooks - Guides

Research: 2022 Benchmark Report For High-Stakes Customer Interactions

An industry-by-industry analysis of the top new benchmarks for measuring customer relationships at critical moments

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Research: The Science Behind Strong Customer Relationships

What do your customers want from their relationship? Our 2,000 buyer survey by acclaimed social psychologist Dr. Ron Friedman revealed that long-held assumptions about what drives success over digital channels are wrong. Find out the truth and how to apply it at your company.

Research: Customer relationships have a real economic impact. Just ask Forrester.

Front helps support, operations, and account management teams deliver personalized customer experiences at scale. This Forrester Total Economic Impact™ (TEI) study commissioned by Front tells you what that truly means for your business.

Research: 2022 Benchmark Report For High-Stakes Customer Interactions

An industry-by-industry analysis of the top new benchmarks for measuring customer relationships at critical moments

Webinar: The science behind strong customer relationships Q&A event

Tune into our conversation with Ron Friedman, Ph.D. as we unpack findings from his recent study on customer relationships and their impact on business.

Webinar: How one unicorn startup elevated their customer experience, grew 10X, and saved $500K+

Branch Insurance CTO & Co-founder to share their Front success story and CX enhancements along their way to seeing strong overall business growth and achieving unicorn status as a startup.

Ebook: Beating communication bottlenecks in the supply chain crisis

A guide for freight companies: how to increase operational efficiency, customer satisfaction, and employee happiness in the logistics industry

Research: Customer relationships have a real economic impact. Just ask Forrester.

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Ebook: How to future-proof the insurance customer experience

Resilience is rooted in meaningful connections that can only be made with the human touch. Here’s how to achieve this, no matter how many policyholders you have.

Research: How travel companies can prepare for the industry rebound and create loyal customers

In this report from Harvard Business Review Analytic Services, we cover the top customer service strategies and how travel agencies can implement them.

Research: A guide to effective client communication for legal services

Learn why a thoughtful communication strategy is critical for legal services to deliver an excellent client experience.

Webinar: How your customer communication strategy helps you survive lean times

In this webinar, our “Growth Guru” Matthew Meeks will outline a holistic strategy for building stronger relationships during hard times through more personal and efficient customer communication inside the new, improved Front platform. If you’re a Front buyer, admin, or user on an older plan, you’ll get a path toward more resilient relationships with higher upside — and it won’t cost you any more than what you’re currently paying.

Webinar: Teach me how to Admin — Live training

Join Matthew from our Customer Success team to learn how to structure your Front environment, tactics for change management, how to master rules and analytics, and more!

Webinar: How to set up your Front instance on the Growth plan

Learn how to set up your Front environment, what rules to use, and more.

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