Knowledge base
Answer faster with a knowledge base
Empower your customers, teams, and partners to instantly find the information they need with a help center.
Self-service for customers
Help customers quickly resolve questions on their own.
Focus for the team
Deflect FAQs to leave the more complex conversations for your team.
Scale for the business
Reduce service costs without sacrificing quality to support customers at scale.
Answers available 24/7
A single source of truth
Centralize knowledge in your help center for easy access to information and FAQs.
Connect it to Front Chat
Customers can easily toggle between your help center and live chat for faster resolutions.
Manage knowledge with minimal effort
Build your help center with no code
Organize multi-layered categories, ensure quality content with versioning, and publish from one place.
Equip your team with answers
Streamline replies with knowledge base content that can be easily inserted into replies on any channel.
Host multiple knowledge bases
Got different audiences or multiple brands? Tailor a knowledge base for each.
Refine your self-service experience
Designed to your brand
Customize the look and feel of your help center with your logos, brand colors, and more.
Custom content
Embed images, videos, tables, code blocks, and more with a rich text editor.
Fast search
Your customers will find the answers they need when searching your help center.
Permissioning
Grant admin or collaborator permissions to streamline coordination while controlling quality.
Front Chat integration
Add our live chat service directly to your help center in just 3 clicks.
Google Analytics integration
Understand visitor activity to guide and improve your content strategy.
After evaluating the Front Knowledge Base against several other options, we decided to move forward with Front because of the integration with the customer support features and their aggressive roadmap. It was ultimately an easy decision for us.
Showcase your CX with Support Report
Make exceptional service your competitive advantage
Publish real-time service metrics like response time or CSAT on your knowledge base—no coding required. Use your custom Support Report page to build trust and drive growth by showing customers the level of support they’ll receive from your team.
Learn more
Explore all of Front’s capabilities
Learn more about our productOmnichannel inbox
Manage shared inboxes for all channels in one place
AI chatbots and agent assistance
Deliver instant resolutions and improve agent efficiency with AI
Collaboration
Work more efficiently with next-level team coordination
Live chat
Help customers in the moment with AI chatbots and live chat
Ticketing
Resolve complex, nested issues requiring multiple teams
Knowledge Base
Resolve customer inquiries faster with smart deflection
Analytics
Inform decisions with team workflows, insights, and team performance
Workflow automation
Organize, route, and resolve conversations at scale
Support Report
Showcase your real-time service metrics to build trust with customers
Integrations and API
Seamlessly connect other systems to sync data, context, and channels
