Knowledge base

Answer faster with a knowledge base

Empower your customers, teams, and partners to instantly find the information they need with a help center.

Self-service for customers
Self-service for customers

Help customers quickly resolve questions on their own.

Focus for the team
Focus for the team

Deflect FAQs to leave the more complex conversations for your team.

Scale for the business
Scale for the business

Reduce service costs without sacrificing quality to support customers at scale.

Answers available 24/7

  1. A single source of truth

    Centralize knowledge in your help center for easy access to information and FAQs.

  2. Connect it to Front Chat

    Customers can easily toggle between your help center and live chat for faster resolutions.

Manage knowledge with minimal effort

  1. Build your help center with no code

    Organize multi-layered categories, ensure quality content with versioning, and publish from one place.

  2. Equip your team with answers

    Streamline replies with knowledge base content that can be easily inserted into replies on any channel.

  3. Host multiple knowledge bases

    Got different audiences or multiple brands? Tailor a knowledge base for each.

Refine your self-service experience

Designed to your brand

Customize the look and feel of your help center with your logos, brand colors, and more.

Custom content

Embed images, videos, tables, code blocks, and more with a rich text editor.

Fast search

Your customers will find the answers they need when searching your help center.


Grant admin or collaborator permissions to streamline coordination while controlling quality.

Front Chat integration

Add our live chat service directly to your help center in just 3 clicks.

Google Analytics integration

Understand visitor activity to guide and improve your content strategy.

After evaluating the Front Knowledge Base against several other options, we decided to move forward with Front because of the integration with the customer support features and their aggressive roadmap. It was ultimately an easy decision for us.

Steve Baker, Support ManagerArchetype Themes logo