FRONT FOR CUSTOMER SUCCESS

Where Success, Support, and Onboarding finally work as one

Front is the only platform for customer work that spans teams and tools. Unite tickets, conversations, and context in one AI workspace, so customers get a consistent experience at every touchpoint.

Trusted by 9,000+companies worldwide

If it takes a village to serve customers, it takes Front

Visibility that keeps every team aligned

See customer activity, ownership, and progress, so teams act with confidence.

Control over automation without losing judgment

Speed up routine work while keeping teams in charge of handoffs and key decisions.

Performance that drives growth and adoption

Keep customer work moving smoothly under pressure, earning trust and renewal.

Replace siloed systems with an AI workspace for teams

Manage every customer conversation in a single platform

Centralize customer message and tasks in one place

Total customer visibility at your fingertips

Built on AI that gets smarter with every conversation

Design AI workflows that let you focus on outcomes

Configure when AI handles issues and when it assists

Your team focuses on high-impact interactions

Humans + AI create the strongest relationships

Loop in, draft, and hand off without switching tools or losing context

Shared drafts and real-time chat keep replies aligned

No CC chaos. No tool-hopping. Just alignment.

Earn customer confidence with every message

Get insights into why customers reach out and how you deliver

Track customer contact reasons and trends

Understand workload and results for individual teams

Measure service quality with AI sentiment analysis

Their AI can chat.
Front AI can run a business.

Front’s AI doesn’t just reply. It runs the operation. G2 proves who’s built for complex work.

2025

Best Customer Service Software

The only platform built to run customer operations across teams and tools

“We love that we can leave a comment on an email and escalate it, and we know that nothing will get lost in Slack. We don’t need to open up tons of other tools like we used to.”

Laura Ene, Customer Success Team Lead

Other help desks

Optimized to work with multiple teams

Unified platform for shared and individual work

AI you can trust to deliver exceptional service

Lower total cost of ownership

Strategic partnership and top-tier support

Optimized to work with multiple teams

Unified platform for shared and individual work

AI you can trust to deliver exceptional service

Lower total cost of ownership

Strategic partnership and top-tier support

“We love that we can leave a comment on an email and escalate it, and we know that nothing will get lost in Slack. We don’t need to open up tons of other tools like we used to.”

Laura Ene, Customer Success Team Lead

How real companies run work that spans teams

"Ultimately, Front drives efficiency: it removes unnecessary work so the team can focus on the critical 1% of exceptions that truly matter."

Jordan Dunn

Director, Strategic Customer Success

"With Front, we know that every day we can leave the office and have taken care of everything in our inboxes."

Matt Patrick

Director of Customer Success

"Front centralizes all communications, automates assignments, and provides visibility across teams, allowing us to respond quickly and effectively. We’ve drastically reduced response times from 24 hours to as little as 12 hours."

Viviane Teixeira

Implementation Lead

"We collaborate where the work happens, in Front. That keeps context, accountability, and visibility all in one place."

Ben Terrill

HEAD OF CUSTOMER SUCCESS

Stop starting over with every handoff