AI vs. Human: Why you don’t have to choose when building a customer-first service strategy

AI promises to help you scale your business without scaling your support headcount costs. But what about the customer experience? Do AI and personalisation have to be at odds?

Join this Front-hosted webinar as they bring together a group of industry leaders on the front lines of implementing AI strategies that balance speed and service quality as customer expectations rise. Get on the fast track to building your AI strategy to assist your team, unlock insights, and automate routine service logic.

Three reasons to join:

• Learn 5 ways AI is changing customer service and how to adapt

• Get tips on practical application of generative AI

• Gain insight from top service leaders 

Speakers

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  Louisa Fife, Sr. Project Coordinator, Customer Experience, Marshalls, plc

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  Ben Latimer, Change & Operational Readiness Manager, Gatehouse Bank

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  Alastair Morris, Managing Director, Accu

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  Kieran Coughlan, Lead Solutions Engineer at Front