Introducing: a new way for customer teams and AI agents to work together. Read it now →
RESOLVE

Don’t deflect customer requests. Resolve them.

Give customers one place to get answers, chat with your support team, and track their requests.

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Providing exceptional customer service starts with Resolve

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Deliver 24/7 support

Provide fast, personalized support with a branded self-serve chat widget on your site or help center.

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Let AI handle the hard stuff

Use Autopilot to gather context, take action in your systems, and move handoffs along until the request is complete.

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Hand if off to teammate

Resolve hands off to your team with the full conversation history, so customers never have to repeat themselves.

Powerful AI and automation for support that never clocks out

Run chat support with Autopilot agents for every brand or team

Resolve customer requests across teams and systems from start to finish with AI
Automate complex business processes with plain-language Playbooks
Create custom Autopilot agents with distinct identities for every brand, region, department, or process
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Hand off chats from AI agents to humans without starting over

Escalate to your team when customers ask, or if your processes call for it
Collect key details up front to cut the back-and-forth
Keep customers posted by email when your team replies
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Keep customers in the loop on every open request

Give customers a convenient portal to track every request
Show progress with custom statuses that reflect your company processes
Let customers revisit the conversation, check updates, and reply all in one place
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The complete AI solution for scalable self-service support

Embed anywhere
Embed anywhere

Choose a floating widget, a sidebar, or a full Front-hosted page.

Structured flows
Structured flows

Create flows to collect info, route requests, and hand off to an agent or teammate.

Chat history & threads
Chat history & threads

Maintain multiple threads for different issues and access past conversations.

Third-party data
Third-party data

Bring external data into conversations to personalize and speed up responses.

Performance analytics
Performance analytics

Track visits, conversations, and how often customers self-serve.

Proactive messaging
Proactive messaging

Send targeted messages to promote offers, share updates, and more.

Ready to tame the insanity? Come to Front.

Frequently asked questions

Can’t find the answer here? Our support team is happy to help.

Yes, you can adjust your widget with custom colors, logos, and header greetings. You can also choose from a floating widget, sidebar, or Front-hosted full page configuration. Learn more. 

Yes. Add Autopilot to let an AI agent answer questions from your knowledge sources and run Playbooks that resolve requests end to end. Without Autopilot, you can still use Resolve for live chat, structured flows, and request tracking.

Yes. Customers can ask for a person at any point, and your flows or Playbooks can hand off on their own too. Your team picks up the conversation in Front with a summary, then replies over live chat or by email.