Use Cases
All-in-one support platform
Collaborative shared inboxes
Personalized service at scale
Key Features
Every channel in one inbox
Resolve faster than ever
Work faster, together
Real-time support and bots
Track support requests
Deflect support questions
Surface key customer insights
Organize, route, and resolve
Real-time service metrics
Connect to other systems
Email Management
Streamline customer communication and deliver five-star service in less time, with less hassle. No more missed messages or duplicate replies.
Respond faster
Answer questions, book orders, and resolve issues in record time, bolstering trust with customers.
Deliver 5-star service
Impress your customers with an above-and-beyond experience that keeps them coming back.
Drive more business
Set yourself apart from the competition with swift responses and unmatched service quality.
Front’s powerful workspace helps teammates collaborate—supported by AI—across your customer’s entire experience. Exceed expectations for speed, ease, and quality.
Intuitive
Unified
Scalable
Insightful
Replace outdated email clients with powerful shared inboxes designed for efficiency and fast collaboration. Plus, manage WhatsApp, SMS, Chat, and more from the same hub.
Front’s powerful AI and no-code rules engine save time on manual work and are easy to customize for your unique processes. No costly consultants required.
Whether you need to loop teammates into a new conversation, catch up with an AI summary, or hand off to another department, Front lets you do it all—quickly and seamlessly.
Track essential metrics like workload, reply time, customer satisfaction, and more. Make data-driven optimizations to increase efficiency and drive revenue.
Front’s powerful, practical AI features provide end-to-end support. From instant self-serve answers to real-time agent assistance, Front Intelligence has your back.
A full suite of powerful features to help your team work together and stand out from the crowd.
Help customers in-the-moment with live chat and AI bots
Deliver instant resolutions via chat when customers need it most
Build powerful automations that codify your team’s best practices
Document answers for faster, more accurate replies
Resolve complex, nested issues requiring multiple teams
Power workflows across multiple systems
Connect voice, WhatsApp, SMS and more
Get powerful insights to keep evolving your product and services
Reduce context switching and power workflow automations with 100+ out of the box integrations. Don’t see your system? No problem. Build your own integration with our open API.
Will Kerr
CEO
Brieuc André
COO and Co-founder
Karin Roettgerin
Director of Finance
David Sefton
SVP Operations, West Coast
Lukasz Biegus
CTO
Do unto others
We’re so confident you’ll love our award-winning Support team, we share our metrics publicly, in realtime.
98%
CSAT Score
We’re so proud of our support, we publish our metrics in real time.
Front's Support Report
Customer Service Excellence
Customer Happiness
Top Customer Service Award
Leading Customer Satisfaction
Can’t find the answer here? Our support team is happy to help.
Front is compatible with Microsoft Office 365 (Outlook) and Gmail, with a variety of setup options depending on how your existing email addresses are configured. Front also allows you to deliver seamless, omnichannel service across email, live chat, SMS, WhatsApp, Facebook, Instagram, and Slack. We also offer voice integrations with vendors like Dialpad and Aircall to allow you to sync call activity into Front and make calls from your inbox. Learn more about our supported channels.
Yes, Front offers ticketing with statuses like Open, Waiting, and Resolved to help you track and resolve complex inquiries. Unlike other help desks, Front’s ticketing is not all-or-nothing: you can enable ticketing when you need it, and skip it if you don’t. Learn more about Front ticketing.
Yes! You can connect a personal email address (like [email protected]) and manage it as a private inbox. This allows you to have one centralized platform for individual email and shared inboxes (like [email protected]), so you don’t have to switch between Outlook or Gmail and Front. You can even @mention teammates on your individual emails to collaborate as needed.
Front skips the clunky ticket formatting used by most other help desk systems. When you send a message from Front, it looks just like a normal email, text, WhatsApp message, etc. This allows you to keep your support experience feeling personal, even at scale.
Front Intelligence, our full suite of AI capabilities, allows your team to deliver exceptional service more efficiently than ever. Categorize inbound messages with AI for routing and reporting, instantly draft and refine responses with real-time AI assistance, answer questions with an AI-powered chatbot, and more. Learn about Front Intelligence.
Front offers flexible plans to suit your unique needs. Most features are available on our license-based core plans, with some features requiring a paid add-on. Learn more on our pricing page.
Ensuring your data’s confidentiality, integrity, and availability is core to our mission and platform. Read more about Front’s security, privacy and compliance practices.
Ready to deliver exceptional service with Front?
