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Website Cookie Policy

Last Updated: October 3, 2022

Introduction

FrontApp, Inc. (“Front”, "we", "us" and "our") has updated our Website Cookie Policy (“Policy”) effective as of the date of last update above. This Policy describes how we process your personal information when you visit Front’s websites (including without limitation www.frontapp.com, app.frontapp.com and any successor URLS, mobile or localized versions and related domains and subdomains) (the “Websites”) and in connection with our corporate activities. If you are a customer and would like information regarding how we process information in relation to our products, applications, and services please visit this page.

Does Front use Cookies?

Yes. Front and our marketing partners, affiliates, and analytics or service providers use cookies and other technologies to ensure everyone who uses the Websites has the best possible experience.

What is a Cookie?

A cookie is a small text file that is placed on your hard drive by a web page server. Cookies contain information that can later be read by a web server in the domain that issued the cookie to you. Some of the cookies will only be used if you use certain features or select certain preferences, and some cookies will always be used. You can find out more about each cookie by viewing our current cookie list below. We update this list quarterly, so there may be additional cookies that are not yet listed.

Cookies are small text files that are placed on your computer or mobile device when you visit a website, mobile app or use an online platform. Cookies and similar technologies are widely used by online service providers to facilitate and help to make the interaction between users and websites, mobile apps and online platforms faster and easier, as well as to provide reporting information. For more information about cookies and their impact on you and your browsing visit www.aboutcookies.org.

Cookies set by the website and/or mobile app and/or platform owner (in this case, Front) are called "first party cookies". Cookies set by parties other than the website and/or mobile app and/or platform owner are called "third party cookies". Third party cookies enable third party features or functionality to be provided on or through the website and/or mobile app and/or platform (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognize your computer or device both when it visits the website and/or mobile app and/or platform in question and also when it visits certain other websites and/or mobile apps and/or platforms. By choosing to use our the Websites after having been notified of our use of cookies in the ways described in this Policy, and, in applicable jurisdictions, through notice and unambiguous acknowledgement of your consent, you agree to such use.

Why Do We Use Cookies?

We use first party and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites and/or App and/or platform to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Websites and/or App and/or platform. Third parties serve cookies through our Websites and/or App and/or platform for analytics and to help us deliver ads, measure the performance of those ads, and make them more relevant to you. This is described in more detail below.

Our Websites Cookies

Essential website cookies:

  • Purpose: These cookies are strictly necessary to provide you with services available through our Websites and to use some of its features.

  • Vendor:
    • FrontApp, Inc.
  • How to refuse: Because these cookies are strictly necessary to deliver the Websites and the Services to you, you cannot refuse them.

Analytics and customization cookies:

  • Purpose: These cookies collect information that is used either in aggregate form to help us understand how our Websites are being used or how effective are marketing campaigns are, or to help us customize our Websites for you.

  • Vendor:
    • 6Sense

    • Google Analytics

    • Hubspot

  • How to refuse: To refuse these cookies, please follow the instructions below under the heading "Managing Cookies” Alternatively, please click on the relevant opt-out link below:

Advertising cookies:

  • Purpose: These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.

  • Vendor:
    • Microsoft/Bing

    • Google Double Click and AdWords

    • Facebook Pixel

    • Google AdWords

    • Twitter

  • How to refuse: To refuse these cookies, please follow the instructions below under the heading "Managing cookies" Alternatively, please click on the relevant opt-out link below:

Managing Cookies

Most internet browsers allow you to erase cookies from your computer hard drive, block all cookies (or just third-party cookies), or warn you before a cookie is stored on your device. Please note, if you choose to block all cookies, our Services will not function as intended and you will not be able to use or access many of the features of the Services we provide. If you have blocked all cookies and wish to make full use of the features and Services we offer, you will need to enable your cookies. You can do this in your browser. Rather than blocking all cookies, you can choose to only block third-party cookies which will still allow our website to function as intended.

How We Respond to Do Not Track (DNT) Signals

Some internet browsers have incorporated “Do Not Track” features which, when enabled, causes your browser to send a do not track HTTP header file or “signal” to each site you visit. At present, we do not respond to this type of signal.

Cookies Subject to Change

The content of this Policy is for your general information and use only. These cookies are subject to change without notice. You acknowledge that this information may contain inaccuracies or errors and is subject to change and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Updating This Policy

We may update this Policy from time to time to reflect changes to our Websites, changes in laws or regulations, or for other reasons. Any changes will be effective from the time of publication of the new cookie policy. If we believe that the changes are material, we will, to the extent possible, let you know. Your continued use of the Websites or provision of your personal information after the changes have been implemented shall indicate your agreement with the terms of such revised privacy policy. Otherwise, and if the new privacy policy does not suit you, you must discontinue such activities.

Contact Us

If you have questions or concerns about this Policy or Front’s privacy practices, or if you have a disability that prevents you from accessing this Policy electronically in this format and require it to be provided in an alternate format (e.g., audio, large print), you may contact us by email at privacy@frontapp.com or by mail at:

FrontApp, Inc.
1455 Market Street, Floor 19
San Francisco, CA 94102
USA

FRONTAPP SARL
15 Rue Saint-Martin
75003 Paris
France

English Version Controls

Non-English translations of this Policy are provided for convenience only. In the event of any ambiguity or conflict between translations, the English version is authoritative and controls.