FRONT VS. FRESHDESK

Freshdesk feeling stale? Deliver better customer experiences with Front.

Seamless user experience for faster agents
Smoother collaboration across teams
Flexible AI that keeps you in control
Quick to implement and easy to configure
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Choose Front: the platform for great customer experiences

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Lightning-fast resolutions

A unified agent workspace helps your team handle complex support tickets fast

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Easy to deploy and scale

Set up powerful automation in minutes, and easily update it as your needs evolve

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Powerful AI you can trust

Stay in control of your AI strategy and safely scale without sacrificing service quality

Make every customer conversation count

Front vs. Freshdesk

The Front Advantage: Front vs. Freshdesk

Unlike other help desks, Front was built for exceptional service at scale.

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Unified platform for shared and individual work
AI you can trust to deliver exceptional service
Optimized to work with multiple teams
Easier to implement and update
Award-winning customer support
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Front has been a total lifesaver for our team because we’re so much more efficient now and can collaborate on messages.

Clint Reid, CEO & Co-founder

Fast, modern, intuitive

Struggling with Freshdesk’s stitched together suite of products? Front offers one, unified workspace to seamlessly manage every customer interaction.

Fast modern intuitive
Flexible, easy-to-configure automation
Powerful AI that works where you want
Shared view of the customer

Effortless support, happy customers. That’s Front

Outgrowing your outdated ticketing system?
It’s easy to make the switch to Front

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Import your Freshdesk data in a few clicks

Our pre-built migration tool makes it easy 
to bring all your history with you.

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Connect channels and set up workflows

In-app guides make setup simple, with custom onboarding for large teams.

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Elevate your support in days, not months

Forget the lengthy implementation: Front gets you up and running fast.

Your team deserves the best. So do your customers.

From AI automation to ease of use, Front wins more G2 categories than other top support tools combined.

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2025
Best Customer Service Software
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Ready to deliver exceptional service with Front?