FRONT VS. SALESFORCE SERVICE CLOUD

Service Cloud slowing you down?
Resolve every case faster with Front.

Modern user experience for faster agents
Smoother collaboration across teams
Flexible AI that keeps you in control
Strategic partnership and top-tier support

Trusted by 9000+ companies

Choose Front: the platform for great customer experiences

Lightning-fast resolutions

A unified agent workspace helps your team handle complex support tickets fast

Easy to deploy and scale

Set up powerful automation in minutes, and easily update it as your needs evolve

Powerful AI you can trust

Stay in control of your AI strategy and safely scale without sacrificing service quality

Make every customer conversation count

Chat

Voice

SMS & Social

Front vs. Salesforce Service Cloud

The Front Advantage: Front vs. Salesforce Service Cloud

Unlike other help desks, Front was built for exceptional service at scale.

IncludedUnified platform for shared and individual work
IncludedAI you can trust to deliver exceptional service
IncludedOptimized to work with multiple teams
IncludedLower total cost of ownership
IncludedStrategic partnership and top-tier support

Feature		Salesforce Service Cloud
Unified platform for shared and individual work	Included	Not included
AI you can trust to deliver exceptional service	Included	Not included
Optimized to work with multiple teams	Included	Not included
Lower total cost of ownership	Included	Not included
Strategic partnership and top-tier support	Included	Not included

We use tagging automation extensively. It's so flexible, yet powerful—it lets us see where the biggest pain points and inefficiencies are across the business.

Rum Walia

Chief Operating Officer

Effortless support, happy customers. That’s Front

Fast, modern, intuitive

Tired of dealing with Salesforce clunky interface where actions take 10 clicks? Front’s unified workspace for seamless support is built for speed.

Flexible, easy-to-configure automation

Front gives you the efficiency of ticketing, without all the hassle. Organize and automate your workflows in minutes, and easily update them as your needs evolve.

Powerful AI that works where you want

Front AI puts you in complete control, making it easy to safely scale automation while still maintaining service excellence.

Shared view of the customer

Say goodbye to siloed support queues and messy handoffs. Front unites teams around the customer, making it easy to solve even the most complex requests.

Fast, modern, intuitive

Tired of dealing with Salesforce clunky interface where actions take 10 clicks? Front’s unified workspace for seamless support is built for speed.

Flexible, easy-to-configure automation

Front gives you the efficiency of ticketing, without all the hassle. Organize and automate your workflows in minutes, and easily update them as your needs evolve.

Powerful AI that works where you want

Front AI puts you in complete control, making it easy to safely scale automation while still maintaining service excellence.

Shared view of the customer

Say goodbye to siloed support queues and messy handoffs. Front unites teams around the customer, making it easy to solve even the most complex requests.

Outgrowing your outdated ticketing system?
It’s easy to make the switch to Front

Import your Service Cloud data in a few clicks

Bring all your history with you using our trusted partner, Help Desk Migration.

Connect channels and set up workflows

In-app guides make setup simple, with custom onboarding for large teams.

Elevate your support in days, not months

Forget the lengthy implementation: Front gets you up and running fast.

Enterprise-grade trust that'll get the stamp of approval from IT

Your business runs on customer trust. Front helps you keep it with enterprise-ready security, encryption, and compliance certifications, plus top G2 reviews from the teams using it.