FRONT VS. MISSIVE

Outgrown your shared inbox?
Front handles what Missive can’t.

One workspace for every channel, team, and customer conversation
AI that handles real conversations end-to-end, not just tone edits
Workflow automation extending beyond the basics with macros, SLAs, and integrated data
160+ integrations, a knowledge base, and reporting Missive lacks

Trusted by 9000+ companies

Front was built for where your business is going. Not just where it is.

One omnichannel collaborative workspace

Centralize email, chat, WhatsApp, voice, and social to get full customer context across teams.

AI that resolves, not just rephrases

Front’s AI resolves requests end-to-end with accurate responses based on your content and conversations.

Built to evolve with your business

Front stays easy to use, no matter how your business grows.

Make every customer conversation count

Chat

Voice

SMS & Social

Front vs. Missive

The Front advantage: Front vs. Missive

Teams choose Missive because it’s lightweight. They choose Front when lightweight stops being enough — when volume grows, channels expand, and AI needs to do more than help edit a draft.

IncludedFull suite of native AI automation, assistance, and analytics that get sharper over time
IncludedMore advanced workflows with macros, SLAs, and rules using integrated data
IncludedPre-built and custom reporting, plus AI-powered service quality analytics
IncludedKnowledge base with AI-drafted articles
Included160+ integrations and growing, where data can be synced and actions automated

Feature		Missive
Full suite of native AI automation, assistance, and analytics that get sharper over time	Included	Not included
More advanced workflows with macros, SLAs, and rules using integrated data	Included	Not included
Pre-built and custom reporting, plus AI-powered service quality analytics	Included	Not included
Knowledge base with AI-drafted articles	Included	Not included
160+ integrations and growing, where data can be synced and actions automated	Included	Not included

We love that we can leave a comment on an email [in Front] and escalate it, and we know that nothing will get lost in Slack. We don't need to open up tons of other tools like we used to.

Laura Ene

Customer Success Team Lead

Built for the hard stuff. That’s Front.

Built for the messy reality of complex B2B ops

Front keeps threads, context, and full customer history in one place — so your team replies with confidence, not guesswork.

AI that handles volume. Humans who handle relationships.

Autopilot resolves the repetitive. Copilot equips your team for the high-stakes conversations that need judgment. Front AI improves with each conversation.

Visibility across every handoff

Front gives every team — support, ops, success — a single line of sight into every customer conversation, with no context dropped between handoffs.

The signals other platforms miss

Smart QA and Smart CSAT don’t just report what happened. They close the loop between outcome and action, so every interaction feeds back into how your team and your AI get better.

Built for the messy reality of complex B2B ops

Front keeps threads, context, and full customer history in one place — so your team replies with confidence, not guesswork.

AI that handles volume. Humans who handle relationships.

Autopilot resolves the repetitive. Copilot equips your team for the high-stakes conversations that need judgment. Front AI improves with each conversation.

Visibility across every handoff

Front gives every team — support, ops, success — a single line of sight into every customer conversation, with no context dropped between handoffs.

The signals other platforms miss

Smart QA and Smart CSAT don’t just report what happened. They close the loop between outcome and action, so every interaction feeds back into how your team and your AI get better.

Get the upgrade your business needs.
The switch is easy to Front.

Import your Missive data in a few clicks

Our pre-built migration tool makes it easy to bring all your history with you.

Connect channels and set up workflows

In-app guides make setup simple, with custom onboarding for large teams.

Elevate your support in days, not months

Forget the lengthy implementation: Front gets you up and running fast.

Enterprise-grade trust that'll get the stamp of approval from IT

Your business runs on customer trust. Front helps you keep it with enterprise-ready security, encryption, and compliance certifications, plus top G2 reviews from the teams using it.