Use Cases
All-in-one support platform
Collaborative shared inboxes
Personalized service at scale
Key Features
Every channel in one inbox
Resolve faster than ever
Work faster, together
Real-time support and bots
Track support requests
Deflect support questions
Surface key customer insights
Organize, route, and resolve
Real-time service metrics
Connect to other systems
Billed Annually
Save 34%$19/seat/mo
Billed annually, up to 10 seats
Real-time collaboration to resolve customer service inquiries
$59/seat/mo
Billed annually, no seat minimum
No-code automation and reporting to streamline support processes
$99/seat/mo
Billed annually, 2 seat minimum
Total workflow flexibility and advanced user management
Contact Us
Professional services to meet enterprise needs
Compare plans
Starter
Key Features
Shared inboxes
Collaborate on email, chat, and more
Live chat & chatbots
Triage and resolve live chat inquiries
Ticketing
Track, organize, and resolve requests
Knowledge Base
Host a help center or internal docs
Analytics
Report on performance, CSAT, & SLAs
Rules
Tag, route, and more automatically
AI Summarize & AI Compose
AI assistance for faster reply time
Advanced team controls
SSO/SCIM, custom roles, and more
Onboarding and solution design
Custom implementation services
Omnichannel communications
Front Chat
WhatsApp and SMS
Social channels
Third-party chat
Website forms
Voice and telephony
Premium WhatsApp channel
Connect any messaging platform via API
Collaborative, easy-to-use inbox
Shared inbox
Assignments
Tags
Internal comments
Shared drafts
Scheduling messages
Snoozing messages
Message templates
Calendar
Meeting scheduling
Views
Guest accounts
Ticketing
Custom ticket statuses
Ticket routing
Flexible configuration
Ticket SLAs
Ticket analytics
Customer portal
Automation & workflow rules
Rule limits
Individual rules
Ready-to-use templates
Round-robin assignment
AI Tagging
Macros
Load balancing
Response time SLA rules
Required tagging rules
Rules using customer data
Webhooks
Company rules
Smart rules
Live chat & chatbots
Customizable chat widget for web and mobile
End user identification
Set offline hours
Email transcript summaries
Mobile SDK for iOS and Android
Send proactive messages
Chatbots
Customizable pre-chat form
Advanced message routing
CSAT integration
Hide teammate name/avatar from chat visitors
Knowledge base
Import tools
Published articles
Category nesting levels
Custom branding
Multiple knowledge bases
Custom domain
Front Chat integration
Google Analytics integration
Draft articles with AI
Multi-language support
Translate articles with AI
AI
AI Summarize
AI Compose
Suggested replies
Similar conversations
AI Tagging
AI Translations
Ask AI
AI Answers
Smart QA
Integrations
Voice
Ecommerce
Project management
Knowledge base
Payments
Analytics and data
Storage
Conferencing
Developer
Custom integrations via plugins
Automation
CRM
Pre-built Connectors
Custom Connectors
API rate limits
Close to 100 out-of-the-box integrations
Analytics
Team performance reports
Tags reports
SLA reports
CSAT reports
Report scheduling
Filter reports by inbox, tag or channel
Support Report
Analytics exports (in-app and API)
Data retention window
Account-based analytics
Company-wide analytics
CRM
Manage contacts and accounts
Contact and account conversation history
Custom contact / account / teammate / inbox fields
CSV upload contacts/accounts
Salesforce accounts and contacts sync
HubSpot accounts and contacts sync
Microsoft Dynamics 365 accounts sync
Security & team management
GDPR ready
SOC 2 Type II Certified
OAuth-based SSO
SAML based SSO
SCIM/User provisioning
Teammate groups
Teammate groups sync
Teammate activity export
Workspaces
E-discovery extracts
IP restrictions
Teammate templates
Shifts
Custom roles and permissions
Support and services
Award-winning Front support
Tailored onboarding
Solution design
Dedicated account team
Advanced Success Services
Custom Build Hours
Participation in pre-release and beta features
Executive sponsorship
Premium Add-ons
Premium Add-ons are currently only available on the Growth plan or higher.
Premium Add-ons
Smart QA
Get a complete view of agent performance with automated, AI-powered QA.
$20/ seat (monthly)
AI Answers
Instantly resolve Front Chat inquiries with AI responses based on your help content.
$0.70/ resolution
Premium channel: WhatsApp
Integrate WhatsApp as an additional premium Front channel.
$70/ 1,000 conversations
Our free 14-day trial offers all the features available in our Growth plan. You can get started without a credit card and can upgrade at any time during your trial. You do not need a credit card to start, continue, or complete your Front trial.
Yes, both Starter and Growth plans can be purchased month-to-month without a yearly contract.
A seat is a paid Front license that can be granted to a unique user in your organization.
Yes, we have a Zendesk import tool available at no additional cost. We also recommend Help Desk Migration (a partner that specializes in migrations) to import your history into Front from tools like Help Scout, Freshdesk, Intercom, or Kustomer.
Ensuring your data’s confidentiality, integrity, and availability is core to our mission and platform. Read more here about Front’s security, privacy and compliance practices.
Your channel maximum depends on both your plan and number of licenses. On Starter, you can connect up to 10 channels per license, with Growth up to 30 per license, and with Scale up to 50 per license. For example, a team of 5 users on Growth would have a maximum of 150 channels. Please see our help article for more details.
No, plans are assigned at the organization level. You can add or remove seats as needed within a single plan.
You can pay by wire transfer or ACH if you purchase annually and the total contract value is over $15K.
Ready to deliver exceptional service with Front?
