With your Dialpad phone accessible in Front, call new leads or follow up with customers in one click, right from where you spend most of your work day — your inbox.
Add Google Business Messages
for $100/month
When customers reach out to you after finding your business profile on Google Search or Google Maps, you can easily respond to them directly within Front.
Add Telegram
for $100/month
Connect a Telegram bot as a channel in Front to manage conversations with individual customers or groups of customers entirely from Front.
Add WhatsApp
Starting at $70/month
Quickly respond to WhatsApp messages right alongside email, live chat, and other customer communication to deliver exceptional service at scale.
WhatsApp, Dialpad SMS, Telegram, and Google Business Messages are available as add-ons
Connect any messaging platform via API
Collaborative, easy-to-use inbox
Shared inbox
Assignments
Gain clear ownership over messages by assigning messages directly to individual teammates
Tags
Categorize, organize, and prioritize messages with tags like "product bug" or "upsell opportunity" — as an individual or a team
Internal comments
Collaborate behind the scenes with teammates using internal comments
Shared drafts
Work together on an email by sharing a draft with teammates
Scheduling messages
Snoozing messages
Set a time for a low priority message to reopen in your inbox, or for a sent message to reappear so you don’t forget to follow up
Message templates
Calendar
One-click meeting scheduling
Quickly add suggested meeting times to your messages, and allow recipients to book with a click
Individual view
Track and manage important conversations, customized across specific inboxes, tags, and assignees
Guest accounts
Invite colleagues to comment on a conversation in Front without needing a license
Summarize with AI
Provide an AI-generated summary of a Front conversation in one click
Compose with AI
Instantly draft messages using context from an ongoing conversation or just a few bullet points
Rules & workflow automation
Individual rules
Set up rules to effectively manage your individual inbox
Ready-to-use rule templates
Automate your most common business processes for your team with an ever-growing library of templates
Round-robin assignment
Evenly distribute messages among a group of teammates with round-robin assignment rules
Response time SLA rules
Ensure you respond to customers on time with SLA rules that will warn or notify you of breaches
Required tagging rules
Guarantee correct classification by requiring teammates to tag conversations
Rules using account data
Route and assign conversations based on CRM data
Load balancing
Automatically assign conversations to the teammate who has the fewest open assigned conversations
Webhooks
Receive automatic notifications when something happens in Front without having to constantly poll the API
Dynamic objects
Automatically detect references to business objects from third-party systems and attach a link for one-click access
Dynamic objects with third-party data
Pull business object data from external systems into Front for instant context or to power automated workflows
Company rules
Set up rules that work across all Workspaces and individual inboxes
Rules using dynamic variables (Smart Rules)
Dynamically look up data and build workflows based on conversation context
Custom rule builder
Craft a bespoke workflow, tailored to your business needs
Live chat & chatbots
Customizable chat widget for web and mobile
Personalize with custom colors, logos, header greetings, and more. Customers on our Starter plan may have non-removable Front branding on their chat widget.
Capture the website URL that chat visitors are on
End user identification
Set offline hours
Email transcript summaries
Customizable pre-chat form
Collect custom contact/account information from chat visitors
Advanced message routing
Automatically route and tag chat messages based on the visitor page URL or contact/account properties
CSAT integration
Hide teammate name/avatar from chat visitors
Chatbots
Knowledge base
Published articles
Per knowledge base
Up to 100
Up to 500
Up to 5,000
Up to 10,000
Category nesting levels
Up to 1
Up to 2
Up to 5
Up to 5
Multiple knowledge bases
Up to 2
Up to 5
Up to 10
Custom branding
Personalize your knowledge base with your logo, custom colors, and custom fonts. Starter plan customers will have non-removable Front branding on their chat widget and cannot use custom fonts
Limited
Custom domain
Front Chat integration
Give users access to your knowledge base directly in your live chat widget
