Plans to power exceptional service
← Save up to 34%!
Starter
Real-time collaboration to resolve customer service inquiries
Billed annually, up to 10 seats
- Omnichannel shared inboxes
- Collaboration workflows
- Knowledge base and live chat
- Most 3rd-party integrations
Growth
No-code automation and reporting to streamline support processes
Billed annually
- Everything in Starter, plus...
- Up to 20 automated workflow rules
- Summarize conversations with AI
- CRM and Zapier integrations
- Analytics on team performance, CSAT, SLAs, and more
- Chatbots for website live chat
Scale
Total workflow flexibility and advanced user management
Billed annually
- Everything in Growth, plus...
- Multiple team workspaces
- No-code dynamic objects and up to 200 rules per workspace
- User management with SSO, SCIM, and custom permissions
- Draft messages with AI
- Onboarding and solution design (20 seat minimum)
Premier
Professional services and partnership to meet enterprise needs
Billed annually, 50 seat minimum
- Everything in Scale, plus...
- Highest usage caps across all features
- Additional success services including Premier Onboarding
- Custom Build Hours including API advisory and integration development
- Video conferencing support
Compare features
Included Available add-on | Starter | Growth | Scale | Premier |
Key Features | ||||
Shared inboxes Collaborate on email, SMS, and more | ||||
Knowledge base Host a help center or internal docs | ||||
Rules The total number of rules per workspace. Does not include individual or company rules. Tag, route, and more automatically | Up to 10 | Up to 20 | Up to 200 | Up to 1000 |
Analytics Report on performance, CSAT, & SLAs | ||||
Chatbots Triage and resolve live chat inquiries | ||||
AI Summarize & Compose Up to 50 total AI actions per teammate per day. Get an AI assist to respond faster | Summarize only | |||
Advanced team controls SSO/SCIM, custom roles, and more | ||||
Onboarding and solution design Custom implementation services | 20+ seats | |||
Personalize your plan with add-ons
Resolve live chat inquiries with AI
What’s a resolution?
AI Answers is measured in resolutions, which means you only pay when a live chat inquiry is resolved by AI, rather than by your team.
A resolution is counted when a chat conversation ends after an AI response and the customer either:
- Selects Yes for the confirmation question “Did that answer your question?”
- Leaves the chat without selecting an answer to the confirmation question
Instantly resolve Front Chat inquiries with AI responses based on your help content.
Connect premium channels
Integrate Dialpad to text with customers right from your inbox.
Easily respond to customers who find your business profile on Google Search or Maps.
Quickly respond to WhatsApp messages alongside other customer communication.
Add-ons are currently only available on the Growth plan or higher
Compare plans and all features
After switching from Zendesk, we saw productivity improve by 40% in our member support team. Front allowed us to create a best-in-breed service experience across email, text, and chat with an 8X faster training time for the team.
Trusted by 8,500+ businesses and counting
