Introducing: a new way for customer teams and AI agents to work together. Read it now →
FRONT FOR TECHNOLOGY

Where Support, Sales, and Success work together to serve customers

Single-team tools create siloes that damage the customer experience. Front unites teams, customer communication, and context in one AI workspace, so service stays sharp across the entire customer lifecycle.

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When customer work spans teams, Front brings it together

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Visibility across the full customer lifecycle

See every customer interaction in context, so teams stay aligned as ownership shifts.

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Control over complex, multi-team workflows

Design smart, AI-powered workflows that know when to deflect and when to assist.

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Performance that stays consistent as you grow

Deliver reliable customer outcomes across every team even as complexity rises.

Replace single-team tools with an AI customer command center

Manage every customer interaction in one place, not across ten tools

Keep every message, channel, and teammate in sync
Nothing slips through the cracks between teams
AI gets sharper from the full customer picture
Tech unified workspace 4x

Design AI automation that tames even your wildest workflow

Configure when AI handles issues and when it assists
Your team focuses on customers, not busywork
Humans + AI turn service into a serious advantage
Tech branching 4x

Loop in, escalate, and hand off without ever switching to Slack

Draft, align, and reply where the work happens
No CC chaos. No tool-hopping. Just alignment.
Customers get fast answers, not excuses
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Keep a pulse on performance for your team, AI, and the entire system

Track workload and results for individual teams
Measure AI success across the customer journey
Understand service quality with Smart QA and CSAT
Tech metrics 4x

Their AI can chat. Front AI can run a business.

Front’s AI doesn’t just reply. It runs the operation. G2 proves who’s built for complex work.

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2026
Best Customer Service Software
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The only platform built to run customer operations across teams and tools

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Optimized to work with multiple teams
Unified platform for shared and individual work
AI you can trust to deliver exceptional service
Lower total cost of ownership
Strategic partnership and top-tier support
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“In Zendesk, customer communication felt siloed: transferring conversations was cumbersome and inefficient. With Front, our response rates are significantly faster, and customers feel better cared for.”

Erin Forden, Manager, Customer Experience

How real companies run work that spans teams

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"We love that we can leave a comment on an email and escalate it, and we know that nothing will get lost in Slack. We don’t need to open up tons of other tools like we used to."

Laura Ene

Customer Success Team Lead

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"Front’s approach to AI resonates with us because it increases efficiency while still allowing teams to have oversight and control. AI should empower and enable the teams using it.”

Alyssa Medina

VP of Customer Support

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“Our key teams — customer success, sales, support, and services — operate within Front. Everything stays in one place, allowing us to collaborate and resolve issues efficiently.”

Deidre Stevens-DiGiovanni

Customer Support Manager

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“We collaborate where the work happens, in Front. That keeps context, accountability, and visibility all in one place.”

Ben Terrill

Head of Customer Success

Tired of support theater? Switch to Front.