Collaborate on fast, thorough replies
Work together with ease. Draft messages with your team and comment on emails internally behind-the-scenes.
Cut the busywork, so your team can thrive
Replace manual tasks with easy-to-build automations so you can assign, escalate, and reply to every message on time—helping your team work more efficiently.
Retain high-value customers and top talent alike
Use analytics to streamline your workflow, improve customer satisfaction, and support your team. The result? Lasting relationships with customers—and a team that doesn’t burn out.
6,500+ High-impact teams rely on Front
A modern communication hub with the best of both worlds
Front is a hub for customer communication that combines the simplicity of an inbox with the powerful automation of a CRM. Collaborate behind-the-scenes with ease, build simple automations for busywork, and access actionable analytics—so your team focus on your customers.
Be it support, success, or finance—B2B teams use Front to build lasting relationships
Switching to Front was a game-changer. It enabled us to do things we just couldn’t do before, especially with collaboration.
Jeff Thill, Customer Success at Bubble
We love that we can leave a comment on an email and escalate it, and we know that nothing will get lost in Slack. We don’t need to open up tons of other tools like we used to. Forget about ticketing platforms and conventional email!
Laura Ene, Customer Success Team Lead at Hootsuite
The result of having this kind of visibility is faster and more consistent responses both internally and externally, which influence customer satisfaction results.
Samantha Reiss, VP of Services at Lilt
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All customer information lives in one place
See all communication channels, and all customer context, in one place — so everyone has a 360 view of critical customer information, and every customer gets the most informed reply.
Work together like never before
Draft emails together to coach teammates on better replies, and comment internally on email threads. With Front, there’s no need to reference an external chat tool or create messy email chains to work together or hand off a message.
Automate work to save time
You’re growing quickly—don’t let manual tasks slow you down. Build simple automations to assign, escalate, and organize messages so that nothing falls through the cracks.
Get actionable insights that help you grow
Measure response and resolution time, teammate performance, and workflow patterns. Turn insights into action, so you can keep improving for your customers.
Front fits your team perfectly
Bring the apps, data, and messages that drive business growth into your inbox and create the workflows your team requires.
Integrate your favorite apps into Front—or build your own.
Resources to deliver extraordinary experiences
Connect with Customers
The ultimate guide to managing SMS communication for businessRead more
Work with Intention
How Front keeps remote teams connected and efficientRead more
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