Pricing

Front Overview

Product Tour

Use Cases

Customer Service

All-in-one support platform

Email Management

Collaborative shared inboxes

Client Communication

Personalized service at scale

AI Platform

Front AI Overview

AI for the hard stuff

Autopilot

Beyond happy-path automation

Copilot

AI help that actually gets complexity

Smart QA

QA minus the blind spots

Smart CSAT

CSAT without the lies

More Features

Omnichannel

All the channels, zero chaos

Ticketing

Complexity in, clarity out

Live chat

Chat people don’t hate

Knowledge base

Stop answering déjà vu

Integrations & API

Escape from tab hell

Industries

Professional Services

Teams

Using Front

Explore

Front's Support Report

Channel Partnerships

Front Scaling Operations Without the Headcount Promo Image

An insider session on scaling under pressure

FRONT VS. FRESHDESK

Freshdesk feeling stale? Deliver better customer experiences with Front.

Seamless user experience for faster agents

Smoother collaboration across teams

Flexible AI that keeps you in control

Quick to implement and easy to configure

Trusted by 9,000+companies worldwide

Choose Front: the platform for great customer experiences

Lightning-fast resolutions

A unified agent workspace helps your team handle complex support tickets fast

Easy to deploy and scale

Set up powerful automation in minutes, and easily update it as your needs evolve

Powerful AI you can trust

Stay in control of your AI strategy and safely scale without sacrificing service quality

Make every customer conversation count

Chat

Voice

SMS & Social

Front vs. Freshdesk

The Front Advantage: Front vs. Freshdesk

Unlike other help desks, Front was built for exceptional service at scale.

“Front has been a total lifesaver for our team because we’re so much more efficient now and can collaborate on messages.”

Clint Reid, CEO & Co-founder

Freshdesk

Unified platform for shared and individual work

AI you can trust to deliver exceptional service

Optimized to work with multiple teams

Easier to implement and update

Award-winning customer support

Unified platform for shared and individual work

AI you can trust to deliver exceptional service

Optimized to work with multiple teams

Easier to implement and update

Award-winning customer support

“Front has been a total lifesaver for our team because we’re so much more efficient now and can collaborate on messages.”

Clint Reid, CEO & Co-founder

Effortless support, happy customers. That’s Front

Struggling with Freshdesk’s stitched together suite of products? Front offers one, unified workspace to seamlessly manage every customer interaction.

Front gives you the efficiency of ticketing, without all the hassle. Organize and automate your workflows in minutes, and easily update them as your needs evolve.

Front AI puts you in complete control, making it easy to safely scale automation while still maintaining service excellence.

Say goodbye to siloed support queues and messy handoffs. Front unites teams around the customer, making it easy to solve even the most complex requests.

Fast, modern, intuitive

Struggling with Freshdesk’s stitched together suite of products? Front offers one, unified workspace to seamlessly manage every customer interaction.

Flexible, easy-to-configure automation

Front gives you the efficiency of ticketing, without all the hassle. Organize and automate your workflows in minutes, and easily update them as your needs evolve.

Powerful AI that works where you want

Front AI puts you in complete control, making it easy to safely scale automation while still maintaining service excellence.

Shared view of the customer

Say goodbye to siloed support queues and messy handoffs. Front unites teams around the customer, making it easy to solve even the most complex requests.