Use Cases
All-in-one support platform
Collaborative shared inboxes
Personalized service at scale
AI Platform
Beyond happy-path automation
AI help that actually gets complexity
Make sure your AI agents measure up
Let any AI agent join the team
More Features
All the channels, zero chaos
Complexity in, clarity out
Chat people don’t hate
Stop answering déjà vu
Escape from tab hell
Bring support, sales, operations, and AI agents together to resolve every request and build stronger customer relationships, from first hello to renewal.
Coordinate escalations and smooth handoffs across teams and agents.
See the full customer history across conversations, decisions, and next steps.
See how your teams and agents are performing and pinpoint what to improve.
Run complex work
Eliminate bottlenecks between teams and systems. Bring teams and AI agents together to coordinate customer work from first reply to resolution across email, chat, SMS, and WhatsApp.
Eliminate bottlenecks between teams and systems. Bring teams and AI agents together to coordinate customer work from first reply to resolution across email, chat, SMS, and WhatsApp.
Collaborate effortlessly
Automatically assign agents to conversations or @mention them on an existing thread, just like teammates. They'll bring in a person when human judgment is required, so handoffs and escalations run smoothly.
Automatically assign agents to conversations or @mention them on an existing thread, just like teammates. They'll bring in a person when human judgment is required, so handoffs and escalations run smoothly.
Power all your agents
Create custom Autopilot agents to follow your policies, take action across connected systems, and bring in your team when needed. Already have agents built elsewhere? Bring them to Front and give them access to the knowledge sources, policies, and connected systems your team relies on.
Create custom Autopilot agents to follow your policies, take action across connected systems, and bring in your team when needed. Already have agents built elsewhere? Bring them to Front and give them access to the knowledge sources, policies, and connected systems your team relies on.
Get full visibility
Customer relationships don't fit into one thread. Give support, sales, and operations a complete picture of each customer so they can spot churn risks, uncover expansion opportunities, and identify what to do next for every account.
Customer relationships don't fit into one thread. Give support, sales, and operations a complete picture of each customer so they can spot churn risks, uncover expansion opportunities, and identify what to do next for every account.
Stay in control
Automatically evaluate every interaction, not just a sample, across your teams and agents to see what's working and what needs attention. Get AI-powered recommendations on how to improve any agent, even the ones you've connected from other platforms.
Automatically evaluate every interaction, not just a sample, across your teams and agents to see what's working and what needs attention. Get AI-powered recommendations on how to improve any agent, even the ones you've connected from other platforms.
Your business runs on customer trust. Front helps you keep it with enterprise-ready security, encryption, and compliance certifications, plus top G2 reviews from the teams using it.
AES-256 bit encryption and TLS encryption for data in transit
SOC 2 Type II, ISO 27001, GDPR, CCPA and HIPAA compliant
Different teams. Same customer. One place to run it all.
