Ticketing
Your ticket to exceptional support at scale
Track, organize, and resolve every support ticket— without making customers feel like one.
Fast, modern, and intuitive
An easy-to-use interface helps your agents handle complex support tickets fast, as a team.
Flexible for your processes
Skip the rigid, legacy ticketing system—Front lets you build the workflow that makes sense for your business.
Smart performance insights
See how to improve with out-of-the box ticketing metrics on team performance and customer satisfaction.
Front’s ticketing makes it easy for our support team to manage queues and track progress, giving us a clear view of what needs attention and what’s fully resolved. The intuitive design streamlines our workflow without adding extra complexity.
AI-powered support to delight your customers
Manage tickets the way you want
Unlike with other help desks, the choice to use a ticketing workflow isn’t all or nothing. Use ticket statuses for workflows that need it, or skip it.
Unlock faster routing, quick context, and consistent reporting
Automatically categorize tickets by topic or sentiment with AI, no manual tagging or maintenance required.
Let automation do the heavy lifting
Get tickets into the right hands faster and ensure processes are followed with rules and macros that save time on every ticket.
Make decisions with data-driven insights
Track key ticketing metrics like response time, resolution time, and CSAT to plan headcount efficiently and identify opportunities to improve.
Streamline tickets with a customer portal
Give your customers ultimate visibility. Coming soon.
Tailored to your needs
Customize your portal’s branding and ticket form with no coding required.
Easy to manage
Let customers see their tickets in one place and ensure new tickets include all the necessary details.
Self-serve updates
Provide complete visibility into requests—no need to contact your support team to check in.
Plus even more tools for unbeatable support
Real-time AI assistance
Empower your team to respond to tickets quickly and more confidently with AI.
Reply time goals
Create rules to set target ticket response times, prevent breaches, and reach your SLA goals.
Integrations for less context switching
Pull in data from 3rd-party systems to solve tickets faster with support for over 100+ integrations.
Custom ticket statuses
Coming soon, create more specific statuses that align with your internal processes and reporting
Explore all of Front’s capabilities
Learn more about our productOmnichannel inbox
Manage shared inboxes for all channels in one place
AI chatbots and agent assistance
Deliver instant resolutions and improve agent efficiency with AI
Collaboration
Work more efficiently with next-level team coordination
Live chat
Help customers in the moment with AI chatbots and live chat
Ticketing
Resolve complex, nested issues requiring multiple teams
Knowledge Base
Resolve customer inquiries faster with smart deflection
Analytics
Inform decisions with team workflows, insights, and team performance
Workflow automation
Organize, route, and resolve conversations at scale
Support Report
Showcase your real-time service metrics to build trust with customers
Integrations and API
Seamlessly connect other systems to sync data, context, and channels
