Support Report
Turn your customer experience into a competitive advantage
Publish your real-time service metrics to use them as a marketing tool. Increase transparency, build trust, and close deals faster with Support Report.
Powering best-in-class service for more than 8,500 companies
When customers see clear, data-backed insights into the quality and speed of support, it reassures them that you prioritize their satisfaction. It creates accountability for your team, sets clear expectations for customers, and showcases your commitment to delivering amazing support.
Showcase your exceptional CX with Support Report
Share key performance metrics with leads, prospects, and customers
Choose which support metrics to publish like response time and CSAT. Your charts update automatically every day and show the last 90 days of performance.
Highlight your support philosophy
Write up a quick explainer on the value of great support for your business, and consider linking to your G2 or other review site listings for even more validation.
Promote your self-service content
With Support Report built directly into your Knowledge Base, customers and prospects can see all the ways you support them—from in-depth written guides to AI Answers on chat to lightning-fast email replies.
Publish your Support Report in minutes
Pick your public metrics
Select which metrics you’d like to show off: first response time, average response time, and CSAT. You can even segment by channel to showcase metrics for chat and email separately.
Style to match your brand look and feel
Customize your Support Report with your Knowledge Base branding to match your logo, brand colors, and more.
Publish and promote
Set your Support Report live and easily share the link with leads, prospects, and customers to showcase the experience you’ll deliver.
At StoriiCare, delivering great support is at the heart of what we do. Being open with our metrics builds trust with clients, showing them the reliability and care they can expect from us. We’re proud to showcase the service that drives our growth, and Support Report makes that simple.
Explore all of Front’s capabilities
Learn more about our productOmnichannel inbox
Manage shared inboxes for all channels in one place
Knowledge Base
Resolve customer inquiries faster with smart deflection
Live chat
Help customers in the moment with AI chatbots and live chat
Workflow automation
Organize, route, and resolve conversations at scale
Collaboration
Work more efficiently with next-level team coordination
Integrations and API
Seamlessly connect other systems to sync data, context, and channels
AI chatbots and agent assistance
Deliver instant resolutions and improve agent efficiency with AI
Analytics
Inform decisions with team workflows, insights, and team performance
Support Report
Showcase your real-time service metrics to build trust with customers