Front AI

AI for when "Houston, we
have a problem" is just
your typical Tuesday.

Everyone has AI for the simple stuff. Front AI keeps challenging customer work moving across systems and teams, instead of tossing it over the fence.

What makes Front AI different?

It’s not our first rodeo with complex workflows

Complexity is our arena. Shaped by years working with high-stakes industries, Front leans into the chaos of customer work.

Third-party data is treated like the royalty it is

Front AI handles external data like a power grid for automation, not fragile one-off integrations that act like extension cords.

The baton never gets dropped between teams

Customer work spans teams, but most tools don’t. Front is for all customer-facing teams, so AI sees the full relationship.

What goes around comes around. Automate, assist, and analyze on repeat.

When context is scattered and multiple systems and teams are involved, most AI chokes on its words. We’ve spent over a decade supporting 9,000+ customers in high-stakes industries, from manufacturing to financial services to travel, so our AI gets it.

Front AI automates processes, assists where human judgment is needed, and analyzes every interaction to turn outcomes into insights.

Automate

Resolve up to 70% of requests with the only
AI agent that sweats the hard stuff.

Ready for anything

Our natural habitat is operating in complex, high-stakes industries.

Plays well with others

Your CRM, ERP, or other third-party tools all get a seat at the table, not a pity invite.

Solves the cross-team hot potato

Work moves across customer teams, without the context gaps or migraines.

Autopilot stretches across systems and teams without pulling a muscle.

Stays cool when things heat up.

Serves up multi-step coordination across systems and teams, even when the conversation rush hits.

Works hard, tests hard.

Put your automations through simulations to see the worst, so your customers only see the best.

Full range of motion across channels.

No matter where an inquiry lands, from email, to chat, to Slack, Autopilot doesn’t miss a beat on the reply.

Stays cool when things heat up.

Serves up multi-step coordination across systems and teams, even when the conversation rush hits.

Works hard, tests hard.

Put your automations through simulations to see the worst, so your customers only see the best.

Full range of motion across channels.

No matter where an inquiry lands, from email, to chat, to Slack, Autopilot doesn’t miss a beat on the reply.

“AI needs to empower our team to do their best work. I won't implement it if it can't do the job with excellence. With each new release, it’s clear that Front feels the same way.”

Alyssa Medina VP of Customer Support

Webinar

What High-Performing CX Teams Automate
(and What They Never Will)

Watch Webinar

Assist

Less Sherlock, more solved. Copilot lets you
skip the detective work.

Stay on the scene

No switching tabs, no piecing things together. AI-powered Copilot keeps your team in the work and out of the weeds.

Get the full case file

Forget stale, incomplete notes. Copilot investigates conversations, knowledge sources, and connected systems.

The inside source teams want

Stay ahead with an AI assistant that sees the full customer relationship, for more personalized, cross-functional support.

Go from cold case to case closed faster.

Stop the endless search for clues.

Copilot finds what your team needs and maps the next step, no trail of breadcrumbs required.

Leave starting from scratch to the rookies.

Get suggested replies grounded in conversation history so your responses are quick, accurate, and suspiciously good.

Iterate until the case is airtight.

Revise your draft content, tone, and length with Copilot until every word holds up under scrutiny.

Stop the endless search for clues.

Copilot finds what your team needs and maps the next step, no trail of breadcrumbs required.

Leave starting from scratch to the rookies.

Get suggested replies grounded in conversation history so your responses are quick, accurate, and suspiciously good.

Iterate until the case is airtight.

Revise your draft content, tone, and length with Copilot until every word holds up under scrutiny.

“Copilot now handles a solid share of our incoming questions, giving our customer support team back meaningful hours each week.”

Matthew Gohl Chief executive officer

guide

Learn how agents can exceed customer experience expectations with AI

Download Guide

Analyze

The insights you need to avoid “it’s
complicated” customer relationships.

Psst...your insights are here

No separate tools or reporting. Front AI surfaces quality and customer insights right where the work happens.

See what you’ve been missing

Every interaction shapes the relationship. Measure them all so you don’t miss what’s changing over time.

Your standards, actually followed

Standards only matter if they’re upheld. Define yours, then monitor human and AI performance against them.

The closest you’ll get to reading your customers' minds.

Know why customers reach out without a crystal ball.

Topics reveal the patterns behind conversations so you see what’s really going on.

Understand if your service is medium or well done.

With Smart QA, set your quality standards, then check how every interaction lands, from rare to chef’s kiss.

It’s always the quiet ones. Hear how they feel.

Silence doesn’t mean satisfied. Smart CSAT uses AI to capture how every customer feels, even when they don’t say it.

Know why customers reach out without a crystal ball.

Topics reveal the patterns behind conversations so you see what’s really going on.

Understand if your service is medium or well done.

With Smart QA, set your quality standards, then check how every interaction lands, from rare to chef’s kiss.

It’s always the quiet ones. Hear how they feel.

Silence doesn’t mean satisfied. Smart CSAT uses AI to capture how every customer feels, even when they don’t say it.

“When you scale from 10 to 90 email agents, you need a way to maintain quality. Front’s Smart QA has been a game changer. It helps us coach better and spot trends before they become issues.”

Kofi Frimpong VP OF Customer Experience and Retention

guide

How to build a customer service QA scorecard

Download Guide

10k

hours saved quarterly

60%

faster first response

97%

CSAT score

faster response time

Ready to tame the insanity? Come to Front.

Frequently asked questions

Can’t find the answer here? Our support team is happy to help.

For new customers, all Front AI features except for Autopilot are included in the latest version of the Enterprise plan. Otherwise, add-ons for Autopilot, Copilot, Smart QA, and Smart CSAT are available to purchase with the current editions of our plans. More details can be found on the pricing page.

We're using OpenAI and Azure OpenAI's GPT models. We also use Mistral models hosted on Amazon AWS. To learn more about our subprocessors, see our Subprocessors List.

No. Zero data retention is applied to your API requests, and data deletion requests are automatically sent and honored after completion of an API request. Learn more about how Front AI features may use your data.

We never take your trust for granted and hold data privacy and protection with utmost importance. We have a dedicated, best-in-class security team, follow industry best practices for secure data, and operate in compliance including SOC 2 Type 2. Read more.

The best customer service AI tools are ones that combine AI-powered automation, real-time assistance, and full visibility into customer conversations. Rather than relying on a standalone AI chatbot, modern teams look for customer service AI tools that enhance agent productivity, improve AI customer experience, and integrate seamlessly with their existing help desk solutions. Front AI is purpose-built for this: it gives teams accurate AI customer support, intelligent routing, high-quality suggested replies, and AI agents designed to handle complexity.

Getting started with AI customer service doesn't require a full overhaul. Most teams begin by testing customer service AI tools in high-volume workflows like tagging, triage, summaries, or repetitive questions. Start with AI-powered automation that supports agents rather than replacing them. For example, use AI to draft replies or summarize conversations while humans stay in control. From there, introduce an AI chatbot or AI agent to handle predictable requests such as FAQs or status updates. As teams gain confidence, you can leverage AI automation for additional issues. This approach improves efficiency while strengthening the overall AI customer experience.

AI for when "Houston, we have a problem" is just your typical Tuesday.

What makes Front AI different?

What goes around comes around. Automate, assist, and analyze on repeat.

Resolve up to 70% of requests with the only AI agent that sweats the hard stuff.

Less Sherlock, more solved. Copilot lets you skip the detective work.

The insights you need to avoid “it’s complicated” customer relationships.

Frequently asked questions

Explore the platform built for complex customer operations

AI for when "Houston, we
have a problem" is just
your typical Tuesday.

Resolve up to 70% of requests with the only
AI agent that sweats the hard stuff.

Less Sherlock, more solved. Copilot lets you
skip the detective work.

The insights you need to avoid “it’s
complicated” customer relationships.

Explore the platform built for
complex customer operations