Use Cases
All-in-one support platform
Collaborative shared inboxes
Personalized service at scale
Key Features
Every channel in one inbox
Resolve faster than ever
Work faster, together
Real-time support and bots
Track support requests
Deflect support questions
Surface key customer insights
Organize, route, and resolve
Real-time service metrics
Connect to other systems
Front Intelligence is the AI layer that transforms customer service with powerful automation, real-time assistance, and actionable insights. Seamlessly integrated into Front’s platform, it empowers teams to make smarter, faster decisions at every step of the customer experience.
Automation, assistance, and insights create a flywheel: more automation means more conversations, which leads to smarter insights and even more ways to optimize your business.
Front Intelligence leverages text generation APIs from industry-leading providers like OpenAI, Azure, and Amazon AWS and keeps up with the latest model updates for ongoing innovation.
Ready to deliver exceptional service with Front?
Can’t find the answer here? Our support team is happy to help.
Whether you’re looking to automate resolutions or enable your team to work more efficiently, our AI capabilities are versatile to support goals across a wide range of team functions and company sizes. And this is just the beginning — there are even more AI updates in the works across our entire platform.
AI Summarize and AI Compose are available on the current Growth plan and above. AI Answers is accessible to customers on the current Growth plan and above through the purchase of an add-on for $0.70 per resolution. More details can be found on the pricing page. All other features are currently free to use in open beta, with plan availability and pricing to be announced following open beta.
Several beta features are now available to customers on the current Growth plan and above, until we reach capacity. They are free to use during open beta but may be moved into a paid add-on in the future. Company admins can turn on the features in their company settings. See the full list of AI features in open beta here.
We expect to release our Smart QA offering in Spring 2025. You can sign up for the beta waitlist now. Join the waitlist.
We’re using OpenAI, Azure OpenAI, and Amazon AWS, which are industry-leading AI providers. Specifically, we use the text generation API.
While we may use your data to further train your model, your data will never be cross-contaminated with other companies’ data. We also have extensive data processing agreements in place with our AI providers to ensure that they’re not training their foundational models on any data that we send to them.
We never take your trust for granted and hold data privacy and protection with utmost importance. We have a dedicated, best-in-class security team, follow industry best practices for secure data, and operate in compliance including SOC 2 Type 2. Read more.