Use Cases
All-in-one support platform
Collaborative shared inboxes
Personalized service at scale
AI Platform
AI for the hard stuff
Beyond happy-path automation
AI help that actually gets complexity
QA minus the blind spots
CSAT without the lies
More Features
All the channels, zero chaos
Complexity in, clarity out
Chat people don’t hate
Stop answering déjà vu
Escape from tab hell
Front AI keeps you in control to safely scale automation while maintaining service excellence. Transform customer support with actionable insights, real-time assistance, and AI-powered automation that elevates every interaction.
Front AI combines the flexibility of a custom-built solution with the simplicity of an out-of-the-box AI agent. Based on your complete customer conversation history and help content, Front AI creates a categorized view of why your customers reach out, uncovering conversation trends and recommending opportunities for automation.
Built for modern AI customer service, Front AI leverages text generation APIs from industry-leading providers like OpenAI, Azure, and Amazon AWS and keeps up with the latest model updates for ongoing innovation.
Ready to tame the insanity? Come to Front.
Can’t find the answer here? Our support team is happy to help.
Whether you’re looking to automate resolutions or enable your team to work more efficiently, our AI capabilities are versatile to support goals across a wide range of team functions and company sizes. And this is just the beginning — there are even more AI updates in the works across our entire platform.
All Front AI features, except for Autopilot, are included in the latest version of the Enterprise plan. Autopilot is available as an add-on. The Starter and Professional plans include access to Topics, Summarize, Compose, Translate, and limited usage of Copilot, with the option to purchase add-ons for access to Autopilot, Smart QA, Smart CSAT, and unlimited usage of Copilot. More details can be found on the pricing page.
We’re using OpenAI, Azure OpenAI, and Amazon AWS, which are industry-leading AI providers. Specifically, we use the text generation API.
While we may use your data to further train your model, your data will never be cross-contaminated with other companies’ data. We also have extensive agreements in place with our AI providers to ensure that they’re not training their foundational models on any data that we send to them.
Ensuring your data’s confidentiality, integrity, and availability is core to our mission and platform. Read more here about Front’s security, privacy and compliance practices. You also may request access to our security documentation by reaching out to your sales representative.
The best customer service AI tools are ones that combines AI-powered automation, real-time assistance, and full visibility into customer conversations. Rather than relying on a standalone AI chatbot, modern teams look for customer service AI tools that enhance agent productivity, improve AI customer experience, and integrate seamlessly with their existing help desk solutions. Front AI is purpose-built for this: it gives teams accurate AI customer support, intelligent routing, high-quality suggested replies, and AI agents that keeps humans in control while scaling service efficiently.
Getting started with AI customer service doesn’t require a full overhaul. Most teams begin by testing customer service AI tools in high-volume workflows like tagging, triage, summaries, or repetitive questions.
Start with AI-powered automation that supports agents rather than replacing them. For example, use agent AI to draft replies or summarize conversations while humans stay in control. From there, introduce an AI chatbot or other AI customer support tools to handle predictable requests such as FAQs or status updates.
As teams gain confidence, these capabilities can expand into modern help desk solutions that combine automation, human oversight, and reporting. This approach improves efficiency while strengthening the overall AI customer experience.
