AI chatbots and agent assistance

Work smarter. Respond faster. AI-mazing service.

Do more for customers in record time. Answer inquiries instantly and boost team efficiency with AI.

Wow your customers
Wow your customers

Uplevel your customer experience, from AI bots to interactions with your team.

Resolve issues in an instant
Resolve issues in an instant

Let our AI bot deflect simple inquiries while your team focuses on more complex ones.

Boost team efficiency
Boost team efficiency

Respond faster—with unparalleled quality—with real-time AI editing assistance.

It’s tools like Front’s AI that help us remove manual work and have more time to delight clients. When you free up this much time, you can do things you never could before.

Joe Daggar, VP of Technology and EnablementPuzzleHR logo

Meet your AI partner for exceptional service

When you’ve got customers who expect top-notch service, AI helps your team go above and beyond. It’s like the sidekick you didn’t know you needed.

Instant answers, 24/7

AI Answers sources from your Front Knowledge Base or other help center to serve up resolutions on demand.

Context faster than you can say AI

Skip hours spent reading endless back-and-forth threads with customers. Just ask AI to catch you up.

Send five-star replies in seconds

There’s no need to start from scratch. Draft messages with AI, using context from a conversation or a few bullet points.

Auto-tag your way to better analytics

Say hello to quick context and consistent reporting and so long to manual tags and rule maintenance with AI tagging.

Summarize with AI has saved a tremendous amount of time for us. It gives me a great, quick overview of the situation so I can get more done in my day.

Matt Patrick, Director of Customer SuccessInstructure logo

Coming soon on the AI roadmap

Write knowledge base articles with AI

Provide a few bullet points and let AI draft articles for you to build out your self-serve content faster.

Summarize comments with AI

Soon, AI Summarize will pull in comments, not just messages. Catch up on the discussion in one click.

Automatically draft email responses

It’s (almost!) here. Auto-draft replies to customer emails, based on your knowledge base content.

Automated workflows with AI tagging

Let tags applied by AI automatically trigger rules to move messages, assign them, auto-reply, and more.

Industry-leading tips on using AI

Frequently Asked Questions

  1. Who should use Front’s AI capabilities?

    Whether you’re looking to automate resolutions or enable your team to work more efficiently, our AI capabilities can support those goals. And we’ve only begun to scratch the surface — there’s even more AI updates in the works across our entire platform.

  2. Are these features included in my plan?

    Summarize with AI is available on the current Growth plan and above. Compose with AI is available on the current Scale plan and above. AI Answers is accessible to customers on the current Growth plan and above through the purchase of an add-on for $0.70 per resolution. More details can be found on the pricing page. Plan availability and pricing for future features on the roadmap will be announced as they are released.

  3. Which providers power these AI features in Front?

    We’re using OpenAI and Azure OpenAI, which are industry-leading AI providers. Specifically, we use the text generation API.

  4. How is my data processed? Is my data protected?

    While we may use your data to further train your model, your data will never be cross-contaminated with other companies’ data. Furthermore, we have extensive data processing agreements in place with our AI providers to ensure that they’re not training their foundational models on any data that we send to them.

  5. How can I learn more about Front’s Security and Compliance practices?

    We take your trust seriously. We have a best-in-class security team and follow industry best practices around security. Read more.