guide
5 best practices for stellar self-service support
Help your customers help themselves to faster resolutions
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We spoke with top customer experience leaders at Loom, Airbnb, Lattice, and more to learn the secrets to successful self-service experiences.
This guide covers 5 best practices to manage, automate, and measure your self-service support. Get practical tips on:
When to offload work to automation and AI
Creating simple, yet effective chatbots
Keeping your knowledge base up to date
Building a community your customers love
The metrics you should be tracking and how to use those insights