5 best practices for stellar self-service support

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We spoke with top customer experience leaders at Loom, Airbnb, Lattice, and more to learn the secrets to successful self-service experiences. 

This guide covers 5 best practices to manage, automate, and measure your self-service support. Get practical tips on:

  1. When to offload work to automation and AI

  2. Creating simple, yet effective chatbots

  3. Keeping your knowledge base up to date

  4. Building a community your customers love

  5. The metrics you should be tracking and how to use those insights