guide

5 best practices for stellar self-service support

Help your customers help themselves to faster resolutions

Get your copy

We spoke with top customer experience leaders at Loom, Airbnb, Lattice, and more to learn the secrets to successful self-service experiences. 

This guide covers 5 best practices to manage, automate, and measure your self-service support. Get practical tips on:

  1. When to offload work to automation and AI

  2. Creating simple, yet effective chatbots

  3. Keeping your knowledge base up to date

  4. Building a community your customers love

  5. The metrics you should be tracking and how to use those insights