Front for Logistics

Reply first. Quote faster. Win more.

Front helps 3PLs and brokerages streamline communication and deliver world-class service to shippers and carriers.

Reply faster to every message

When a customer has questions about a shipment, they expect a fast response—exceed those expectations with Front.

Do more work with less people

With Front, your team is more effective and can accomplish more every day, resulting in a lower cost per load.

Answer every quote first

Automatically assign quote requests to the right person, allowing them to respond with speed and win more business.

500+ 3PLs, brokerages, and forwarders trust Front

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It’s a layer of protection to make sure that you’ll never miss anything critical, whether it be a situation with your customer or answering a quote.

Will Kerr, CEO at Edge Logistics

Ship more freight with Front

Get control of your inbox and aggregate channels

Replace outdated email clients with powerful shared inboxes designed for efficiency. Plus, manage WhatsApp, SMS, Chat, and more from the same hub.

Automate routing and assignment to reduce email volume

Design custom workflows that get messages to the right person based on geographic location, capacity, account ownership, and more.

Collaborate without the endless email chains

Never forward a long thread to your teammate again. Instead, highlight the text you need them to read and loop them in with a simple comment.

Track individual performance and coach your team

Response time, customer satisfaction, busiest time of day and more—get built-in analytics that help you improve your service quality.

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Sennder saves 3,500 hours per month and reduced email volume by 80% using Front and integrations.

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Estes Forwarding Worldwide reduced daily email volume by 80% or 725 emails per person per day.

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MNX mainTained a 15-minute response time SLA even as volume increased 4-times and cut employee churn by 20–25%.

Teams who use Front win more business

Inbound Sales

Never let a quote request slip through the cracks again. Automatically get messages to the right owner for a fast reply.

Operations

Move more freight with less people by automating manual processes. Refocus time on keeping customers updated.

Customer Service

Provide fast, accurate responses to shipper and carrier questions without having to switch between multiple tools.

Account Management

Exceed expectations for your assigned shipper and carrier accounts with a 365-degree view of their message history.

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Integrate your TMS, Carrier Identity Provider, Rating Tools, and more

Bring data into Front and increase agent productivity

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How do we stack up?

Front

For teams who need to deliver exceptional customer service with speed.

  • Designed for collaboration—single message with team visibility

  • Integrates data from all systems

  • Automation eliminates manual workflows

  • Provides robust analytics on teams and customers

  • One inbox that integrates all communication channels into a single interface

Email

Designed for personal, one-to-one communication... that’s about it.

  • Distribution groups result in duplicate copies and missed messages

  • Customer context lives in 3rd party apps

  • Does not support automation

  • Cannot be measured, so it can’t be improved

  • Team members switch between different tools for different channels

[With Front] we are doing 400-600 automatic quotes per business day, and 100-200 per non-business day currently. This leads to more won business, and we’re closing more deals.

Mike Nasceif Jr., Director of Operations, Load One