5 support message templates to improve your team’s CSAT

To make it easier for your team to respond quickly with the right information, Front’s Technical Support Manager, Anthony Galleran, is sharing five tried-and-true templates that his team uses to achieve incredible results.

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This guide will help you handle critical customer support scenarios, including:

  • Verifying identity for security purposes

  • Requesting more information to handle a query

  • Gathering diagnostic details for a technical request

  • Escalating to tier 2 support

  • Providing additional training resources for customers