Front for Manufacturing

Build exceptional customer experiences

Front is a customer operations platform that helps manufacturing teams quote faster, collaborate seamlessly, and deliver 5-star customer service.

Automate service processes

Design custom workflows that ensure smooth handoffs and easy collaboration throughout the entire order lifecycle.

Resolve issues swiftly

Impress your customers with fast, accurate assistance on every obstacle—warranties, missing parts, or damaged products.

Generate repeat business

Deliver unforgettable customer experiences that turn one-time buyers into customers that last a lifetime.

650+ manufacturers and distributors choose Front

Marshalls logo
Supacolor logo
American Woodmark logo
Saint-Gobain logo
Spirax Sarco logo

Front is a game changer! It helps us work together cohesively and deliver a premium customer experience.

Louisa Fife, Sr. Project Coordinator, Customer Experience, Marshalls plc

Impress customers from quote to delivery

Wrangle messages across channels

Manage multiple communication channels—email, chat, phone, and more—in one place, so you can respond to customer and vendor questions faster.

Design your ideal order lifecycle

Create powerful workflows that transform manual processes into a seamless customer experience that generates repeat business.

Collaborate to resolve issues faster

Coordinate behind-the-scenes with internal messaging capabilities, so you can provide fast and accurate answers to your suppliers, distributors, and customers.

Track vital performance metrics

Measure resolution time, customer satisfaction, message volume, and more to improve performance over time.


With Front, Spaenaur saves 80 hours per person and fields more than 6,000 sales quotes per month.


Supacolor reduced their average response time from 3.6 hours down to 1.6 hours, a 55% improvement.


Marshalls streamlined a manual process, reducing agent time spent from 20 minutes down to 2 minutes.

Streamline manufacturing workflows across teams

Inbound Sales

Never let a quote request slip through the cracks again. Automatically get messages to the right owner for a fast reply.


Process more orders with less people by automating manual work. Refocus time on serving customers.

Customer Service

Provide fast, accurate responses to suppliers, distributors, and customers without having to switch between multiple tools.

Account Management

Exceed expectations for your assigned accounts with timely, high-quality delivery for every product.

Get the efficiency of a help desk and the familiarity of email

  • Distribution groups and shared inboxes are chaotic

  • Unable to build workflow automation

  • No native analytics or insights into team performance

  • Seamless collaboration and smooth handoffs

  • Automate processes with powerful, no-code workflows

  • Easy to onboard, learn, and maintain at scale

Help desk
  • Complex and difficult to navigate in the UI

  • Team collaboration is clunky and disjointed

  • Long and costly onboarding for teams and admins

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Integrate your ERP, WMS, and more

Bring data into Front and increase teammate productivity

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Zoom logo
Shopify logo
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We were using Outlook before, but we were trying to find a way for our global team to communicate while also managing the growing number of channels customers are finding to contact us. Never thought we would solve all of those problems with the same platform.

Rum Walia, Chief Operating Officer, Supacolor