Front for Manufacturing
Build exceptional customer experiences
Front is a customer operations platform that helps manufacturing teams quote faster, collaborate seamlessly, and deliver 5-star customer service.
Automate service processes
Design custom workflows that ensure smooth handoffs and easy collaboration throughout the entire order lifecycle.
Resolve issues swiftly
Impress your customers with fast, accurate assistance on every obstacle—warranties, missing parts, or damaged products.
Generate repeat business
Deliver unforgettable customer experiences that turn one-time buyers into customers that last a lifetime.
650+ manufacturers and distributors choose Front
Front is a game changer! It helps us work together cohesively and deliver a premium customer experience.
Impress customers from quote to delivery
Wrangle messages across channels
Manage multiple communication channels—email, chat, phone, and more—in one place, so you can respond to customer and vendor questions faster.
Design your ideal order lifecycle
Create powerful workflows that transform manual processes into a seamless customer experience that generates repeat business.
Collaborate to resolve issues faster
Coordinate behind-the-scenes with internal messaging capabilities, so you can provide fast and accurate answers to your suppliers, distributors, and customers.
Track vital performance metrics
Measure resolution time, customer satisfaction, message volume, and more to improve performance over time.
With Front, Spaenaur saves 80 hours per person and fields more than 6,000 sales quotes per month.
Supacolor reduced their average response time from 3.6 hours down to 1.6 hours, a 55% improvement.
Marshalls streamlined a manual service process, reducing agent time spent from 20 minutes down to 2 minutes.
Streamline manufacturing workflows across teams
Inbound Sales
Never let a quote request slip through the cracks again. Automatically get messages to the right owner for a fast reply.
Operations
Process more orders with less people by automating manual work. Refocus time on serving customers.
Customer Service
Provide fast, accurate responses to suppliers, distributors, and customers without having to switch between multiple tools.
Account Management
Exceed expectations for your assigned accounts with timely, high-quality delivery for every product.
Get the efficiency of a help desk and the familiarity of email
Distribution groups and shared inboxes are chaotic
Unable to build workflow automation
No native analytics or insights into team performance
Help desk
Complex and difficult to navigate in the UI
Team collaboration is clunky and disjointed
Long and costly onboarding for teams and admins
Integrate your ERP, WMS, and more
Bring data into Front and increase teammate productivity
We were using Outlook before, but we were trying to find a way for our global team to communicate while also managing the growing number of channels customers are finding to contact us. Never thought we would solve all of those problems with the same platform.
