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99% CSAT Playbook: 5 steps for empowering agents in the age of AI

How exceptional customer service teams deliver 5-star experiences with Front

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AI has redefined the standards for customer service. To keep up, service teams not only need the best tools, but also a thoughtful approach to testing AI where AI fits into their workflows. Empowering your agents puts them in the best position to deliver experiences that truly delight customers — and the rising CSAT score will prove it.

Learn how our award-winning support team uses five plays to routinely hit 99% CSAT — well above the 85% industry average. This playbook will show you how Front helps:

  1. Resolve customer issues faster

  2. Centralize customer communications for seamless omnichannel experiences

  3. Boost agent productivity with AI

  4. Streamline workflows through no-code automation

  5. Measure key metrics for continuous improvement