Live webinar | July 16, 2025 | 10am PT
AI-powered experiences, human-perfected control. The all-new Front is here.
Join us for Control Shift: a live webinar about building smarter AI-powered experiences with even smarter humans behind it. Be the first to see the all-new Front — built to give you unprecedented control over scaling high-quality customer experiences.
Opening remarks
Navigating the control shift
Legacy help desks tout impressive AI resolution rates, but here’s the catch: those ‘resolutions’ often mean customers just gave up. They’re fed up with trial-and-error support.
We’re flipping the script. Our human-in-control AI framework empowers you to shape seamless, high-quality experiences that build trust — not frustration.
We’re flipping the script. Our human-in-control AI framework empowers you to shape seamless, high-quality experiences that build trust — not frustration.
Paul Teyssier
CPXO, Front
AI keynote
Introducing the next evolution of Front AI
Our Head of AI will unveil our latest CX innovations, including new tools to analyze conversation history, infer customer satisfaction, and maintain control and oversight of your automation.
Kevin Yang
Head of AI, Front
A first look at the new Front
See our reimagined inbox experience
Get a glimpse into Front’s new sleek, more intuitive workspace. It's built on AI capabilities that scale with you — turning collaboration chaos into seamless teamwork.
Megan Beatty
Group Product Manager, Front
Q&A with the team
Led by our CPXO
Hear directly from the AI team shaping what’s next. Join a live Q&A about the future of AI and CX, our product roadmap and vision, and more.