Introducing: a new way for customer teams and AI agents to work together. Read it now →
AUTOPILOT

Autopilot resolves up to 70% of requests. Especially the hard ones.

Autopilot is the AI agent for customer work that goes beyond just FAQs, from quote requests to multi-team escalations. Create agents tailored to each of your brand, team, and process and put them to work.

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Easy customer questions have plenty of AI agents. Hard ones have Autopilot.

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Handles what others hand off

Autopilot gathers the context, takes action in your systems, and moves the handoffs along until the request is done.

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Acts within your rules

You define when Autopilot acts, what it’s allowed to do, and when to safely escalate to a human.

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Takes the feedback

See how Autopilot performs on every conversation, not a sample, with recommendations on what to fix next.

Your business has specialists for a reason. Your Autopilot agents are no different.

Build Autopilot agents that know your business as well as you do

Stand up an agent for every brand, region, department, or process, each with its own identity.
Set its permissions, knowledge sources, guidelines, and tone, so it answers like it works on that team.
Test every agent before it goes live, with built-in safeguards and human handoffs when it matters.
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Complex customer work needs a plan. That’s what a Playbook is.

Describe the process once in plain language, and Autopilot runs it across every system and team.
Define what Autopilot handles alone and when to hand off, with the full customer context intact.
Assign an Autopilot agent a conversation, hand it the work, and follow every step it takes.
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Autopilot handles every interaction. Compass improves the next one.

Compass reviews every conversation Autopilot handles for service quality, not just a sample.
Score every reply Autopilot sends, on the criteria that matters to you like tone, clarity, and empathy.
Know which custom Autopilot agent needs work, what to change, and whether the change worked.
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Explore the platform built for complex customer operations

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External agents
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Copilot
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Compass
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Omnichannel
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Ticketing
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Live chat
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Knowledge base
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Integrations
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Ready to tame the insanity? Come to Front.

Frequently asked questions

Can’t find the answer here? Our support team is happy to help.

Autopilot learns from your actual customer conversations and help content, so it works from day one without complex setup or training. Because unlike others, it consistently learns from your historical and ongoing customer conversations, it can automate even your most complex workflows with AI.

Yes. Autopilot doesn’t just respond to questions, it runs the work behind them. With Autopilot Playbooks, you define how your processes work, including what data to collect, what actions to take across systems, and when to involve your team. Autopilot executes those workflows end to end, adapting to real-world variation without requiring you to map every edge case.

We’re using OpenAI and Azure OpenAI’s GPT models. We also use Mistral models hosted on Amazon AWS. To learn more about our subprocessors, see our Subprocessors List.

No. We have extensive agreements in place with our AI providers to ensure that they do not retain any data and that they are not allowed to train models on any of your data. Learn more about how Front AI features may use your data.

We never take your trust for granted and hold data privacy and protection with utmost importance. We have a dedicated, best-in-class security team, follow industry best practices for secure data, and operate in compliance including SOC 2 Type 2. Read more.