New research: B2B teams spend 3 hours coordinating for every 1 hour solving. The invisible cost in customer operations. Read the report
AUTOPILOT

Customer work is a hot mess of complexity. Only Autopilot is built for it.

Autopilot is the AI agent for handling more than FAQs. From quote requests, to service scheduling, to feature debugging, Autopilot seamlessly automates processes across systems and teams.

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Go from mayday to heyday with the only AI agent that isn’t afraid of multiple systems or teams.

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Swing and don’t miss

Proven in high-stakes workflows and industries where customer work doesn’t always follow the happy path.

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No more missed connections

Swap brittle, one-off integrations for a power-grid-like approach, enabling reusable connections across workflows.

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Music to your team’s ears

Autopilot conducts a symphony of customer work across teams, with shared context, approvals, and actions.

The Front AI Advantage

AI for all your tickets, not just the easy ones.

Autopilot automates the routine, Copilot helps teams reply faster, and Smart QA plus Smart CSAT show you how service is actually landing.

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Built for B2B complexity
Designed for cross-team customer work
Uses centralized connectors across workflows
Learns from historical conversations
Native AI-powered QA and CSAT
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“AI needs to empower our team to do their best work and help our users do the same. I won’t implement it if it can’t do the job with excellence. With each new release, it’s clear that Front feels the same way.”

Alyssa Medina VP OF CUSTOMER SUPPORT

Sometimes, boring is good. Make complex workflows predictable with Autopilot.

If your procedures aren’t so standard, you need Playbooks.

Define the work once. Autopilot runs the Playbook, no matter how messy it gets across systems and teams.
It chases down missing details with customers, then executes across systems exactly as defined.
Test every Playbook before it goes live, with built-in safeguards and human handoffs when it matters.
Autopilot playbooks

Autopilot Resolve turns "can you help me?" into "I’m all set!"

Give customers a self-serve channel that actually finishes the job, not just deflects the question.
Creates tickets for handoffs with full context, so your team can step in and keep things moving.
Your team can follow up in any channel, without setting live chat expectations or losing the thread.
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Your customers don’t clock out. Neither does Autopilot.

Autopilot responds instantly 24/7, so customer work doesn’t pause just because your team is offline.
From email, to chat, to Slack, Autopilot handles the conversation, wherever it lands.
Autopilot learns on the job, using real outcomes from your team to improve how it responds.
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Ready to tame the insanity? Come to Front.

Frequently asked questions

Can’t find the answer here? Our support team is happy to help.

Autopilot learns from your actual customer conversations and help content, so it works from day one without complex setup or training. Because unlike others, it consistently learns from your historical and ongoing customer conversations, it can automate even your most complex workflows with AI.

Yes. Autopilot doesn’t just respond to questions, it runs the work behind them. With Autopilot Playbooks, you define how your processes work, including what data to collect, what actions to take across systems, and when to involve your team. Autopilot executes those workflows end to end, adapting to real-world variation without requiring you to map every edge case.

We’re using OpenAI and Azure OpenAI’s GPT models. We also use Mistral models hosted on Amazon AWS. To learn more about our subprocessors, see our Subprocessors List.

No. Zero data retention is applied to your API requests, and data deletion requests are automatically sent and honored after completion of an API request. Learn more about how Front AI features may use your data.

We never take your trust for granted and hold data privacy and protection with utmost importance. We have a dedicated, best-in-class security team, follow industry best practices for secure data, and operate in compliance including SOC 2 Type 2. Read more.