AUTOPILOT

Avoid the crash and churn with the AI agent built for complexity.

Grounded in your customer conversations, Autopilot is the AI agent made to handle more than FAQs. Handle more inquiries faster without risking your customer relationships.

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Autopilot elevates your CX, not your blood pressure.

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Start resolving tickets while others finish setup

Autopilot uses your past conversations and help content to respond from day one, so it hits fast and accurately.

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Stay in the driver’s seat to decide AI’s every move

Nothing gets automated by accident. You choose the inquiries, the limits, and the handoffs.

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Adapt quickly with AI that’s fluent in your business

Customers change, businesses pivot. Most AI agents don’t evolve fast enough, but Autopilot learns from every interaction.

The Front AI Advantage

AI for all your tickets, not just the easy ones.

With Front AI, Autopilot automates the routine, Copilot helps teams reply faster without losing their voice, and Smart QA plus Smart CSAT use AI to show you how service is actually landing.

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AI you can trust to deliver exceptional service
Built for B2B complexity
Grounded in historical conversations
Native AI-powered QA and CSAT
Fast, flexible implementation
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“AI needs to empower our team to do their best work and help our users do the same. I won’t implement it if it can’t do the job with excellence. With each new release, it’s clear that Front feels the same way.”

Alyssa Medina VP OF CUSTOMER SUPPORT

Sometimes, boring is good. Make complex workflows predictable with Autopilot.

Autopilot Playbooks eat complexity for breakfast. And lunch. And dinner.

Let AI triage like your best operator, detecting the urgency, tone, or subject to route accordingly.
Your wish is Autopilot’s command. Simply give plain-language directions like “Provide a status update.”
When AI hits its limit, it passes the customer, context, and prior steps straight to your team.
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Hand the work over to AI, not the steering wheel.

Autopilot knows how to work fast, but stay in its lane. You decide exactly which inquiries AI should handle.
Preview AI responses for tone, content, and accuracy before they reach a single customer.
Trust but verify. See what AI handles, how long it takes, and how it stacks up against human resolution.
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Customers don’t clock out. Neither does Autopilot.

Autopilot responds instantly 24/7, turning downtime into uptime without compromising quality.
From email, to chat, to Slack, Autopilot handles the conversation, wherever it lands.
Autopilot learns on the job, using real outcomes from your team to improve how it responds.
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Ready to deliver exceptional service with Front?

Frequently asked questions

Can’t find the answer here? Our support team is happy to help.

Autopilot learns from your actual customer conversations and help content, so it works from day one without complex setup or training. Because it’s grounded in your historical and ongoing customer conversations, it can automate even your most complex workflows with AI.

Yes. Autopilot Playbooks let you build sophisticated workflows with conditional branching, AI-powered routing, and plain-language instructions. When AI reaches its limit, it automatically hands off to your team with full context and conversation history. You define the complexity AI can handle—Autopilot knows when to resolve and when to escalate.

We’re using OpenAI, Azure OpenAI, and Amazon AWS, which are industry-leading AI providers. Specifically, we use the text generation API.

While we may use your data to further train your model, your data will never be cross-contaminated with other companies’ data. We also have extensive agreements in place with our AI providers to ensure that they’re not training their foundational models on any data that we send to them.

Ensuring your data’s confidentiality, integrity, and availability is core to our mission and platform. Read more here about Front’s security, privacy and compliance practices. You also may request access to our security documentation by reaching out to your sales representative.