Yes. Smart QA delivers daily feedback to agents through transparent dashboards, turning quality assurance into a real-time signal instead of a monthly report. Fast feedback helps teams build high-quality habits immediately. You define what "good" means for your business, and AI scores consistently against those criteria.

Yes. While you can use them individually, Smart QA and Smart CSAT work better together to show the complete picture—how your agents performed and how customers felt. Smart QA gives you consistent, unbiased agent performance data while Smart CSAT captures customer satisfaction. Together, they replace guesswork with complete service visibility.

We’re using OpenAI, Azure OpenAI, and Amazon AWS, which are industry-leading AI providers. Specifically, we use the text generation API.

While we may use your data to further train your model, your data will never be cross-contaminated with other companies’ data. We also have extensive agreements in place with our AI providers to ensure that they’re not training their foundational models on any data that we send to them.

Ensuring your data’s confidentiality, integrity, and availability is core to our mission and platform. Read more here about Front’s security, privacy and compliance practices. You also may request access to our security documentation by reaching out to your sales representative.