Traditional surveys only capture extreme responses—very happy or very unhappy customers—while the vase majority stay silent. AI CSAT scores every conversation, showing you the full satisfaction curve instead of just the spikes. It removes response bias and reveals problems before they escalate, giving you actionable data instead of half-truths.

Yes. While you can use them individually, Smart QA and Smart CSAT work better together to show both sides: how your agents performed and how customers felt about it. Smart CSAT ensures your data reflects real experiences, not just who clicked a survey. Smart QA provides consistent agent performance data. Together, they give you complete visibility into service quality.

We’re using OpenAI, Azure OpenAI, and Amazon AWS, which are industry-leading AI providers. Specifically, we use the text generation API.

While we may use your data to further train your model, your data will never be cross-contaminated with other companies’ data. We also have extensive agreements in place with our AI providers to ensure that they’re not training their foundational models on any data that we send to them.

Ensuring your data’s confidentiality, integrity, and availability is core to our mission and platform. Read more here about Front’s security, privacy and compliance practices. You also may request access to our security documentation by reaching out to your sales representative.