FRONT VS. HELP SCOUT

Help Scout not helping? Switch to Front for better customer support.

Unified workspace for faster agents
Easy to use and scale as you need
Flexible AI tailored to your business
Enterprise-grade features and security
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Choose Front: the platform for great customer experiences

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Lightning-fast resolutions

A unified agent workspace helps your team handle complex support tickets fast

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Easy to deploy and scale

Set up powerful automation in minutes, and easily update it as your needs evolve

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Powerful AI you can trust

Stay in control of your AI strategy and safely scale without sacrificing service quality

Make every customer conversation count

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Email
Chat interface
Chat
Voice
Voice
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SMS & Social
Front vs. Help Scout

The Front Advantage: Front vs. Help Scout

Unlike other help desks, Front was built for exceptional service at scale.

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Unified platform for shared and individual work
Enable or disable ticketing for your needs
Enterprise-grade features to help you scale
Powerful AI tailored to your business
Award-winning customer support
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Front opened the road to better automation, better response times, and comes with quite an easy UI to learn. When we get new team members, they don’t require extensive training.

Lucian Puca, Automation and Workflow Lead

Effortless support, happy customers. That’s Front

Fast, modern, intuitive

Tired of switching between Help Scout, Slack, and Gmail to resolve customer issues? Front brings everything into a unified workspace, so you can respond faster.

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Flexible, easy-to-configure automation

Front gives you the efficiency of ticketing, without all the hassle. Organize and automate your workflows in minutes, and easily update them as your needs evolve.

Powerful AI that works where you want

Front AI puts you in complete control, making it easy to safely scale automation while still maintaining service excellence.

Shared view of the customer

Say goodbye to siloed support queues and messy handoffs. Front unites teams around the customer, making it easy to solve even the most complex requests.

Outgrowing your basic ticketing system?
It’s easy to make the switch to Front

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Import your Help Scout data in a few clicks

Our pre-built migration tool makes it easy 
to bring all your history with you.

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Connect channels and set up workflows

In-app guides make setup simple, with custom onboarding for large teams.

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Elevate your support in days, not months

Forget the lengthy implementation: Front gets you up and running fast.

Your team deserves the best. So do your customers.

From AI automation to ease of use, Front wins more G2 categories than other top support tools combined.

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2025
Best Customer Service Software
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Ready to deliver exceptional service with Front?