Pricing

Use Cases

Customer Service

All-in-one support platform

Email Management

Collaborative shared inboxes

Client Communication

Personalized service at scale

AI Platform

Front AI Overview

AI for the hard stuff

Autopilot

Beyond happy-path automation

Copilot

AI help that actually gets complexity

Smart QA

QA minus the blind spots

Smart CSAT

CSAT without the lies

More Features

Omnichannel

All the channels, zero chaos

Ticketing

Complexity in, clarity out

Live chat

Chat people don’t hate

Knowledge base

Stop answering déjà vu

Integrations & API

Escape from tab hell

Industries

Professional Services

Teams

Using Front

Explore

Front's Support Report

Channel Partnerships

See how Autopilot and Copilot handle what other AI tools can’t.

FRONT VS. HIVER

Built inside Gmail. Boxed in by it. Unlike Hiver, Front doesn’t hold you back.

Reliable performance that won’t break due to high volume

Automation and workflows built for real complexity

Full visibility across every team, inbox, and handoff for better ownership

AI that handles more than the basics

Trusted by 9,300+companies worldwide

Front was built for the work Hiver wasn’t

Dependable to handle any surge

Front’s platform stays stable when request volume spikes — no lag, no dropped threads, no operational risk.

Automation that handles the exception, not just the rule

Set up multi-step workflows, client-specific routing, and account assignment rules that Hiver can’t match — and update them as your business changes.

AI that coordinates, not just responds

Most AI handles the reply. Front AI handles what’s behind it. Autopilot runs the process end to end. Copilot brings full account history before your team types a word.

Make every customer conversation count

Chat

Voice

SMS & Social

Front vs. Hiver

The Front advantage: Front vs. Hiver

Unlike shared inbox add-ons, Front is purpose-built for customer operations at scale.

“Based on our experience with Hiver, we got the onboarding process, and it was no help at all.”

Head of Customer Support, Logistics

Hiver

Reliable performance at high volume

Advanced workflow automation and routing

Cross-team visibility and SLA enforcement

AI built for complexity, not just deflection

Scalable pricing for growing teams

Reliable performance at high volume

Advanced workflow automation and routing

Cross-team visibility and SLA enforcement

AI built for complexity, not just deflection

Scalable pricing for growing teams

“Based on our experience with Hiver, we got the onboarding process, and it was no help at all.”

Head of Customer Support, Logistics

Autopilot feature 3 autoreply ui 624x624

Designed for where your operation is going, not just where it started.

Front is purpose-built for operations that run on volume, speed, and zero tolerance for instability.

Front handles conditional logic, account assignment, multi-client routing, and exception-based workflows.

Front gives every team — support, ops, client services — a shared line of sight into every conversation, with SLA tracking and ownership built in, not bolted on.

Autopilot coordinates the work behind every conversation. Copilot brings full account history before your team types a word.

Buff enough to handle if you go viral overnight

Front is purpose-built for operations that run on volume, speed, and zero tolerance for instability.

Workflows that match how your business moves

Front handles conditional logic, account assignment, multi-client routing, and exception-based workflows.

Visibility across every team and handoff

Front gives every team — support, ops, client services — a shared line of sight into every conversation, with SLA tracking and ownership built in, not bolted on.

AI that coordinates, not just responds

Autopilot coordinates the work behind every conversation. Copilot brings full account history before your team types a word.