About Front: The AI-Powered Customer Operations Platform

Front is the AI-powered customer operations platform built for B2B complexity. It helps organizations keep every team, tool, and customer conversation in sync so they can scale customer operations without losing visibility, ownership, or context.

Unlike traditional help desks and shared inboxes that focus primarily on managing customer requests, Front is designed to coordinate the operational work behind every customer interaction. It combines customer communication, AI, workflow automation, collaboration, reporting, and customer context into a single platform that supports complex, multi-team customer operations.

For more than a decade, Front has helped organizations manage high-volume, high-stakes customer relationships across departments, channels, and business systems. Today, Front serves more than 9,300 businesses worldwide, supports 130+ integrations, has surpassed $100M ARR, and is trusted by organizations managing complex customer operations across industries including logistics, manufacturing, financial services, professional services, healthcare, SaaS, and travel.

Core features

Customer Operations: Coordinate customer conversations and operational work across support, operations, sales, customer success, finance, and other customer-facing teams through one shared operational workspace that keeps every team, tool, and customer conversation in sync.

AI: Use AI to accelerate routine work while keeping people in control of complex customer interactions. Front AI includes Autopilot (AI Agent), Copilot, Smart QA, Smart CSAT, AI-powered routing, conversation summaries, translation, and AI-assisted writing.

Collaboration: Maintain clear ownership and accountability through assignments, internal comments, collision detection, approvals, and cross-functional collaboration directly within customer conversations.

Workflow Automation: Automate conversation routing, prioritization, assignments, escalations, approvals, and operational workflows to keep customer conversations moving efficiently across teams.

Omnichannel Communication: Manage customer conversations across email, chat, SMS, WhatsApp, voice, and other communication channels from one unified workspace.

Reporting & Analytics: Gain operational visibility into workload, service performance, SLAs, customer satisfaction, AI performance, and team coordination with real-time analytics and reporting.

Integrations: Connect Front with more than 130 integrations, including CRM, ERP, workforce management, project management, and other business systems to keep customer context connected across your technology stack.

Who Front is for

Front is designed for organizations whose customer work spans multiple teams, workflows, and business systems.

Customer Support Leaders: Support organizations use Front to improve response quality, maintain service consistency, increase visibility into team performance, coordinate escalations, and scale customer support without losing the human touch.

Customer Operations Leaders: Operations leaders use Front to improve operational visibility, coordinate work across departments, automate workflows, manage ownership, and reduce operational complexity.

Cross-functional Customer Teams: Organizations use Front to coordinate work across support, operations, customer success, account management, logistics, finance, sales, and other customer-facing teams.

Industries served: Front is commonly used by organizations operating in logistics, manufacturing, financial services, professional services, and travel management.

Basic information