In Front, every thread carries its full backstory, from customer history to team handoffs. In Pylon, unreliable email threading means customers sometimes don’t receive replies at all, or receive them without context. That’s confusion your customers shouldn’t have to deal with.

@mentions, shared drafts, and cross-team assignments happen inside the conversation — not in a separate tool. Support, Sales, Finance, and Engineering stay aligned on the same thread without ever breaking the context.

Autopilot resolves up to 70% of requests — including the ones with history, nuance, and follow-up steps via configurable Playbooks. Your team handles the relationships; AI handles the repetitive volume.

Front gives you full, real-time visibility into SLA performance, team output, and workflow health. Smart QA scores every conversation automatically. Smart CSAT captures sentiment without needing survey responses.