What’s new

Product updates this big deserve a mic drop

Grab some popcorn and enjoy your front-row seat to our latest and greatest product updates.

Agent assignment UI in Front

External agents

Bring your agent to Front. Yes, even theirs.

Built an agent with Claude, OpenAI, Sierra, or another AI provider? Bring them into Front to collaborate like a teammate. Get visibility, control, and performance insights across all your agents, so you know they’re pulling their weight.

Playbook creation UI in Front

Autopilot Playbooks

If you have a process for it, Autopilot Playbooks can run it.

Playbooks let AI coordinate end to end, running your existing processes across systems and teams. Guardrails and handoffs keep humans in the loop when judgment matters, and Playbooks can dynamically handle variations in customer responses.

Autopilot automatically resolving a trip cancellation

Autopilot Resolve

Don’t deflect. Resolve.

Customers don’t want faster acknowledgment, they want the job done. Autopilot Resolve is built for the hard stuff. Embedded in your app or site, it runs Playbooks end to end, from quick lookups to multi-step workflows. And when something does need a human, it arrives with all the context already in place, so your team never starts from scratch.

Copilot helping to resolve a conversation

Copilot

The all-new Copilot: Get all of the context without the digging.

Good responses require full context. Copilot pulls it all together from your conversations and connected tools, so your team is always up to speed. Search past conversations, get instant answers from your CRM and billing tools, and see the full customer picture across teams, without jumping between tabs.

Slack integration

Slack chaos be gone, courtesy of our latest integration.

Slack chaos, meet Front. Private and public Slack Connect channels are now fully supported, threading mode condenses the noise into clean conversations, and when you reply from Front, it shows up in Slack as you, not a bot.

Reimagined inbox

Finally, an inbox that works as hard as you do — and looks good doing it.

We redesigned the Front inbox from the ground up, and yes, it’s as satisfying as it sounds. New Open, Later, and Done sections keep your individual workspace organized so you always know what actually needs your attention right now. And that’s just the start of what’s new.

Smart CSAT

Survey says: CSAT surveys lie. Smart CSAT tells the whole truth.

Smart CSAT gives you a complete view of customer satisfaction by automatically inferring satisfaction scores on every ticket. No more crossing your fingers that customers fill out surveys, and no more skewed results from the handful who do.

Smart QA

Try AI-powered Smart QA, because manual reviews are so last season.

Smart QA does the grading for you, automatically generating scorecards on every closed ticket and surfacing insights in a dedicated dashboard. Get a clear, accurate picture of how your team is actually performing without the sampling, the guesswork, or the hours. Spend less time reviewing and more time improving.

Dialpad integration

Dialpad in Front: Pick up the phone without putting down the context.

With Front’s new Dialpad integration, voice calls and SMS live right alongside your email, live chat, and other channels. Receive call notifications and place calls in your Front inbox, get AI-generated summaries and recordings the moment a call ends, and more.

Ready to tame the insanity? Come to Front.