Bring your AI agent into Front. Yes, even theirs.

Connect your agents built with Claude, Codex, and more to work with them like teammates. Know how every agent is performing and change any behavior on the spot, without the manual audits or the second tab.

Every agent you built or bought — now under your house, your rules

Tailored to your business

Give each agent a name, a face, and a role. Stand one up per brand, team, region, or issue type you run.

No agent goes unsupervised

See every action an agent takes and orchestrate all of them from one place, with guardrails you set.

Push each agent further

Track service quality for every reply, not a sample. Get recommendations you can act on, no manual reviews required.

The Front AI Advantage

AI for all your tickets, not just the easy ones.

Autopilot automates the routine, Copilot helps teams reply faster, and Compass uses AI to show you how agent service quality is actually landing.

“Using external agents in Front has saved us at least 11 hours a week of lookup, paperwork, and first replies we no longer do by hand, which has been monumental for our agency.”

Brandon Bay, Founder and CEO

Legacy Help Desks

Designed for complex customer work

Connects with AI agents built with any provider

Built for all customer teams and AI agents

Optimizes performance for every AI agent

Uses centralized connectors across workflows

Designed for complex customer work

Connects with AI agents built with any provider

Built for all customer teams and AI agents

Optimizes performance for every AI agent

Uses centralized connectors across workflows

“Using external agents in Front has saved us at least 11 hours a week of lookup, paperwork, and first replies we no longer do by hand, which has been monumental for our agency.”

Brandon Bay, Founder and CEO

Your choice of AI agents. One place to put them to work.

Use the agent for the job, not the one your help desk picked for you.

Connect any agent built with Claude, Codex, Decagon, Sierra, and more.

Give every external agent its own identity and instructions for each brand, team, or region.

Test an agent to see how it handles your hardest conversations before a customer does.

Octotober launch channel externalagent 1

Assign work to any agent. Keep the customer context intact.

Assign and @mention external AI agents on tickets with full oversight over their actions.

Safely escalate to humans or other agents based on guardrails you define.

Hand off from human to AI agent or agent to agent, without losing the customer backstory.

Octotober launch channel externalagent 2

See which AI agents deliver without digging through every conversation.

See sentiment and service quality for all your agents, no spot-checks, no dashboard-hopping.

Automatically score every agent reply on tone, clarity, and empathy, not just a sample.

Know exactly where an agent is going wrong and fix it without leaving the page.

Explore the platform built for complex customer operations

Ready to tame the insanity? Come to Front.

Frequently asked questions

Can’t find the answer here? Our support team is happy to help.

You can connect any supported agent of your choosing including ones custom-built with Claude and Codex or third-party agents such as Sierra, Decagon, and more. Some custom agents may need to be self hosted to connect to Front. To connect an agent, follow the steps here.

Connecting an external agent is included on all Front plans. You can connect the agents you already use without moving to a different tier, and you can add more than one.

Yes. You can connect multiple external agents and assign a different one to each brand, team, region, or workflow. Each agent gets its own identity, permissions, and controls.

No. You can connect a preferred external agent already built and route each workflow to whichever agent performs best for it. If you are new to building AI agents or would like to explore how to build tailored custom agents for your business, learn more about Front’s Autopilot.

When a person needs to take over, the conversation and its context stay in Front so the team can continue the work.

We never take your trust for granted and hold data privacy and protection with utmost importance. We have a dedicated, best-in-class security team, follow industry best practices for secure data, and operate in compliance including SOC 2 Type 2. Read more.