KNOWLEDGE BASE

Most knowledge bases age faster than the policies they document. Front isn’t most knowledge bases.

Front combines a full-featured knowledge base with your customer conversation history, so AI learns your policies and how they’re applied.

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Your AI is only as smart as its knowledge. Front makes it smarter.

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Welcome the tough questions

Front’s knowledge base is made for complexity: internal vs. external content, multiple languages, and nuanced policies.

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Keep content smelling fresh

Front AI drafts it, updates it, translates it, and makes it searchable—so it never falls out of sync with reality.

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Ground answers in reality

AI uses your knowledge base and conversation history, so answers are backed by policy and proof.

The only platform built to run customer operations across teams and tools

Front replaces fragmented tools with one platform—AI grounded in tickets and knowledge, built for cross-team workflows, and supported by real partnership.

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AI powered by tickets and help content
Optimized to work with multiple teams
Unified platform for shared and individual work
Lower total cost of ownership
Strategic partnership and top-tier support
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“In Zendesk, we had 10 years of outdated, disorganized articles that no one had maintained. Moving to Front allowed us to rebuild [our knowledge base] in a much simpler, more intuitive system.”

Erin Forden MANAGER, CUSTOMER EXPERIENCE

Turn hard questions into instant knowledge for your team, customers, and AI.

Internal? External? Global? Our knowledge base has you covered.

Let your help center speak the languages your customers do, so nothing gets lost in translation.
Separate internal and external knowledge bases keep teams in the know and customers on track.
If it’s customer-facing, it should look on-brand, rank in search, and have a paper trail. Front covers all three.
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Your help content created, edited, and searched on fast-forward.

Go from rough draft to published article in minutes with Front AI.
Write once, translate everywhere—without rewriting or watering anything down.
Ask your knowledge base real questions and let AI provide answers that survive scrutiny.
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AI shouldn’t work hungry. Front feeds it content and context.

Your knowledge base runs Copilot and Autopilot, so AI responds like it’s been on the team for years.
No need to recreate the wheel or knowledge base, if you have an existing one in Notion or Google Docs.
Knowledge alone isn’t enough. Front pairs it with your real customer conversations, so AI gets it right.
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Ready to tame the insanity? Come to Front.

Frequently asked questions

Can’t find the answer here? Our support team is happy to help.

An AI knowledge base grounds responses in your actual policies and proven solutions. Front’s AI pulls from both your knowledge base articles and conversation history, so answers reflect how your team actually handles situations - not generic responses.

Yes. Front AI helps draft new articles, refine existing content, and translate articles without manual rewriting. You can also use AI to ask your knowledge base questions and get immediate, up-to-date responses.

Front supports separate internal and external knowledge bases, so you can document internal policies, escalation procedures, and troubleshooting guides that power AI responses without exposing them to customers. AI can pull from both sources depending on who’s asking and what level of detail they need.