New research: B2B teams spend 3 hours coordinating for every 1 hour solving. The invisible cost in customer operations. Read the report
COPILOT

Copilot wears all the hats, so your team doesn’t have to.

Your AI assistant that does the research, figures out next steps, and drafts the reply — so your team can spend less time guessing, and more time resolving.

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Copilot gets complexity, because it’s seen it all in your inbox.

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Stay in the action

Copilot is right in your inbox, so your team never has to leave to figure things out.

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Get the full context

Copilot connects the dots across conversations and tools so nothing slips.

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Reply faster

Copilot pulls from past conversations and writes the reply like it’s seen this before.

The Front AI Advantage

AI for all your tickets, not just the easy ones.

Autopilot automates the routine, Copilot helps teams reply faster, and Smart QA plus Smart CSAT show you how service is actually landing.

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Built for B2B complexity
Designed for cross-team customer work
Uses centralized connectors across workflows
Learns from historical conversations
Native AI-powered QA and CSAT
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“AI needs to empower our team to do their best work and help our users do the same. I won’t implement it if it can’t do the job with excellence. With each new release, it’s clear that Front feels the same way.”

Alyssa Medina VP OF CUSTOMER SUPPORT

Copilot gives your team everything they need (besides coffee)

Stop playing detective. Let AI do the digging for you.

Find how something was handled last time, so you can decide what to do next
Instantly get answers across conversations, knowledge sources, and connected tools
Surface what’s happening with your customers and accounts, so you’re always a step ahead
Copilot assistant

Get AI suggestions that take the ghost out of ghostwriting.

AI-drafted messages that sound like your team, instead of screaming, “this is automated.”
On-demand drafts from past conversations plus help content to address even your toughest inquiries.
Copilot collapses walls of text and nuance into clear summaries, so you can quickly vet AI drafts.
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Prompt AI for the perfect reply, just like you prompt for recipe ideas.

It’s like asking ChatGPT to draft your reply, except it’s right inside Front, so it can use conversation context.
Nudge the draft with additional prompts until it hits the right tone, length, and details.
Review every AI tweak in-line before you hit send, so nothing slips past you.
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Ready to tame the insanity? Come to Front.

Frequently asked questions

Can’t find the answer here? Our support team is happy to help.

Copilot helps agents draft, edit, and get answers using context from past conversations, help content, and connected systems. It pulls context from conversations, connected systems, and knowledge sources so every response is accurate. Agents review and approve every message before sending, maintaining full control over tone, accuracy, and brand voice. Over time, Copilot learns your company’s language and context to improve future drafts.

Copilot writes from always up-to-date sources—your latest conversations and current help content—so nothing goes out with expired information. You can refine AI drafts with additional prompts to adjust tone or add details, and review all changes in-line before sending. It’s built into Front, not a separate tool, so assistance happens where your conversations already live.

We’re using OpenAI, Azure OpenAI, and Amazon AWS, which are industry-leading AI providers. Specifically, we use the text generation API.

While we may use your data to further train your model, your data will never be cross-contaminated with other companies’ data. We also have extensive agreements in place with our AI providers to ensure that they’re not training their foundational models on any data that we send to them.

Ensuring your data’s confidentiality, integrity, and availability is core to our mission and platform. Read more here about Front’s security, privacy and compliance practices. You also may request access to our security documentation by reaching out to your sales representative.