Copilot wears all the hats, so your team doesn’t have to.

Your AI assistant proactively surfaces account signals, figures out next steps, and drafts the reply so your team can spend less time guessing, and more time growing the customer relationship.

Copilot gets the customer picture before you get the question

Shortcut the busywork

Copilot puts your most common asks like summaries and drafts just one click away.

Get the full context

Copilot connects the dots across the web, conversations, and tools so nothing slips.

Stay on top of every account

Copilot handles meeting prep, follow-ups, and account signals before you log in.

Copilot gives your team the context, the draft, and the prep for every customer conversation

Stop playing detective. Let AI do the digging for you.

Instantly get answers across conversations, the web, knowledge sources, and connected tools.

Surface what’s happening with your customers and accounts, so you’re always a step ahead.

Find how something was handled last time, so you can decide what to do next.

Proactive account signals, meeting prep, and follow-ups, already done.

Copilot handles the recurring account work, so the prep is waiting in your inbox before you need it.

Spot churn risk and expansion signals as they emerge, not at the quarterly review.

Walk into every customer call already briefed and leave with the follow-up drafted.

Get AI suggestions that take the ghost out of ghostwriting.

AI-drafted messages that sound like your team, instead of screaming, “this is automated.”

On-demand drafts from past conversations plus help content to address even your toughest inquiries.

Copilot collapses walls of text and nuance into clear summaries, so you can quickly vet AI drafts.

Explore the platform built for complex customer operations

Ready to tame the insanity? Come to Front.

Frequently asked questions

Can’t find the answer here? Our support team is happy to help.

Copilot helps teams deliver accurate, on-brand answers using context from conversations, help content, attachments, the web, and connected systems. Teammates can see which sources Copilot used, refine drafts with custom instructions and follow-up prompts, and review every message before it’s sent. Skills turn proven prompts into reusable, one-click actions, helping teams apply best practices consistently. Routines also automate recurring work like meeting prep, follow-ups, and account monitoring, so teams can move faster without giving up control.

Copilot is built into Front, giving it the customer context that standalone AI assistants miss. It can search across conversations, help content, attachments, the web, and connected tools to answer questions, summarize requests, find similar issues, and draft replies. Teams can turn frequent prompts into one-click skills and use routines to automate recurring work like meeting prep, follow-ups, and account signals. Everything happens alongside the customer conversation, so your team can move from context to action without switching tools.

We’re using OpenAI, Azure OpenAI, and Amazon AWS, which are industry-leading AI providers. Specifically, we use the text generation API.

No. We have extensive agreements in place with our AI providers to ensure that they do not retain any data and that they are not allowed to train models on any of your data. Learn more about how Front AI features may use your data.

Ensuring your data’s confidentiality, integrity, and availability is core to our mission and platform. Read more here about Front’s security, privacy and compliance practices. You also may request access to our security documentation by reaching out to your sales representative.