COPILOT

Plot twist? Copilot sees it coming with context-aware AI.

Drawing on your historical and ongoing conversations, Copilot helps agents draft, summarize, and resolve even the hardest inquiries.

Ticketing

Your team needs AI that helps with more than password resets.

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Ditch the expired data

Copilot writes from always up-to-date inputs, so nothing you send smells off.

Rule tester
Skip the growing pains

Copilot turns institutional knowledge into real-time help for complex cases.

User check
Hold the reins on AI

Copilot accelerates every response but leaves the final say to your agents.

The Front AI Advantage

AI for all your tickets, not just the easy ones.

With Front AI, Autopilot automates the routine, Copilot helps teams reply faster without losing their voice, and Smart QA plus Smart CSAT use AI to show you how service is actually landing.

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AI you can trust to deliver exceptional service
Built for B2B complexity
Grounded in historical conversations
Native AI-powered QA and CSAT
Fast, flexible implementation
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“AI needs to empower our team to do their best work and help our users do the same. I won’t implement it if it can’t do the job with excellence. With each new release, it’s clear that Front feels the same way.”

Alyssa Medina VP OF CUSTOMER SUPPORT

Copilot gets complexity, because it’s seen it all in your inbox.

Get AI suggestions that take the ghost out of ghostwriting.

AI-drafted messages that sound like your team, instead of screaming, “this is automated.”
Drafts come from past conversations plus help content to address even your toughest inquiries.
Copilot collapses walls of text and nuance into clear summaries, so you can quickly vet AI drafts.
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Prompt AI for the perfect reply, just like you prompt for recipe ideas.

It’s like asking ChatGPT to draft your reply, except it’s right inside Front, so it can use conversation context.
Nudge the draft with additional prompts until it hits the right tone, length, and details.
Review every AI tweak in-line before you hit send, so nothing slips past you.
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Skip the AI trust fall. Test AI with Copilot, then scale with Autopilot.

Copilot assists teams with replies; Autopilot is Front’s AI agent that fully automates responses.
As your team uses Copilot, Autopilot learns how your best people actually respond.
Autopilot then handles routine inquiries, so your team can focus on more novel conversations.
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Ready to deliver exceptional service with Front?

Frequently asked questions

Can’t find the answer here? Our support team is happy to help.

Copilot generates AI drafts based on your past conversations and help content, giving agents a head start on every reply. Agents review and approve every message before sending, maintaining full control over tone, accuracy, and brand voice. As your team uses Copilot, it continuously learns your company’s language and context to improve future drafts.

Copilot writes from always up-to-date sources—your latest conversations and current help content—so nothing goes out with expired information. You can refine AI drafts with additional prompts to adjust tone or add details, and review all changes in-line before sending. It’s built into Front, not a separate tool, so assistance happens where your conversations already live.

Yes. Copilot is the perfect testing ground for AI—your team reviews and approves every AI-drafted response in real customer conversations. As Copilot handles inquiries successfully with agent approval, you can choose to automate those with Autopilot. It’s a safe, gradual path from AI assistance to full automation.

We’re using OpenAI, Azure OpenAI, and Amazon AWS, which are industry-leading AI providers. Specifically, we use the text generation API.

While we may use your data to further train your model, your data will never be cross-contaminated with other companies’ data. We also have extensive agreements in place with our AI providers to ensure that they’re not training their foundational models on any data that we send to them.

Ensuring your data’s confidentiality, integrity, and availability is core to our mission and platform. Read more here about Front’s security, privacy and compliance practices. You also may request access to our security documentation by reaching out to your sales representative.