Every AI agent thinks they nailed it. See which ones actually did.

Score every conversation your AI agents handle in Front, whether they’re powered by Autopilot or an external provider like Claude or Codex, to see exactly what to improve.

All your AI agents, all your conversations, one standard

Measure every agent

Get out-of-the-box governance for every agent the moment it goes live, without relying on manual spreadsheets.

Know when an agent slips

Track quality and satisfaction over time, so you can see which agents are up to par and which need attention.

The fix, spelled out

Pinpoint exactly how your agents can improve, whether that’s stronger tone guidance or a clearer process.

The Front AI Advantage

AI for all your tickets, not just the easy ones.

Autopilot automates the routine, Copilot helps teams reply faster, and Compass uses AI to show you how agent service quality is actually landing.

“Compass gives our Support and Engineering teams one place to review AI responses, measure quality, and improve agent performance together, so we can confidently move more workflows from AI drafts to automated replies.”

Chelsea Jaculina, AI Engineer, Next Level Sports

Legacy Help Desks

Designed for complex customer work

Connects with AI agents built with any provider

Built for all customer teams and AI agents

Optimizes performance for every AI agent

Uses centralized connectors across workflows

Designed for complex customer work

Connects with AI agents built with any provider

Built for all customer teams and AI agents

Optimizes performance for every AI agent

Uses centralized connectors across workflows

Chelsea Jaculina, AI Engineer, Next Level Sports

Your AI agents are live. Let’s make them better.

Score every AI agent interaction, not just a sample

Set quality standards for how agents handle issues, including tone, comprehension, and more

Get an AI-inferred CSAT score on every conversation, no surveys required

Track how often an AI-drafted reply needs a human edit before it’s sent

Spot the performance gaps holding your AI agents back

Identify what’s limiting agent performance, whether it’s missing guidance, outdated knowledge, or an unclear process

Receive improvement opportunities across every conversation

See how each AI agent response measures against your standards for policy, tone, and more

Make every AI agent better. Just review and approve.

Score every conversation to spot trends before they become issues

Review suggested fixes, then edit, approve, and implement them right away

Track every agent over time to see what’s improving and where to focus next

Explore the platform built for complex customer operations

Ready to tame the insanity? Come to Front.

Frequently asked questions

Can’t find the answer here? Our support team is happy to help.

Compass is included on all plan types. Any team using AI agents in Front can access Compass to monitor quality, identify performance signals, and find opportunities to improve how their agents handle customer conversations. Compass helps you understand where AI is working well, where it needs tuning, and when your team may want to adjust workflows, rules, or review settings.

Yes. Compass is designed to support AI agents in Front, including agents you bring from external providers. Once your external agent is connected to Front, Compass can help you evaluate performance, surface quality signals, and identify opportunities to improve the customer experience across AI-assisted conversations.

Compass evaluates AI-handled conversations against quality standards and surfaces performance signals and opportunities to improve.

Compass suggests changes based on observed conversations. A teammate reviews, edits, or approves each change before it is applied.