Use Cases
All-in-one support platform
Collaborative shared inboxes
Personalized service at scale
Key Features
Every channel in one inbox
Resolve faster than ever
Work faster, together
Real-time support and bots
Track support requests
Deflect support questions
Surface key customer insights
Organize, route, and resolve
Real-time service metrics
Connect to other systems
Frontrunners: Three new Front features to boost omnichannel support quality
Learn more about Front’s Smart QA, Dialpad integration, and Chat enhancements.
Watch webinar
With nearly unlimited choice in products and services, responding to customer needs quickly is the name of the support game. Learn how Front’s newest features empower your support team to deliver speedy, exceptional service across every channel at Frontrunners on May 21st, 2025.
Frontrunners is our new show-and-tell series, where our product experts break down best-in-class ways to use Front and explore creative use cases to help you deliver better, faster support.
In this May edition, we’ll show you how to:
Eliminate communication silos using Front’s reimagined voice integration with Dialpad
Get a complete view of agent performance with automated, AI-powered Smart QA
Deliver more proactive, personalized, and data-driven experiences on Front Chat
Speakers
Sam Euerle, Solutions Engineer II, Front
