Use Cases
All-in-one support platform
Collaborative shared inboxes
Personalized service at scale
Key Features
Every channel in one inbox
Resolve faster than ever
Work faster, together
Real-time support and bots
Track support requests
Deflect support questions
Surface key customer insights
Organize, route, and resolve
Real-time service metrics
Connect to other systems
Beyond headcount: scaling an AI-powered support team
Invest in your team’s growth, learn the new roles emerging with AI, and measure AI’s impact with AXIS.
Click to watch on demand
Traditional metrics like team size no longer dictate support success today.
In this talk, Kenji Hayward, Senior Director of Customer Support at Front, explores how support leaders can leverage AI to build high-impact teams that raise the bar for exceptional customer experiences without increasing headcount.
Watch on demand to pick up tips on:
Implementing practical AI workflows that work within your tech stack
Upskilling your current team and new role creation to meet the AI moment
Measuring the impact of AI with the AXIS metric
Speakers
Kenji Hayward, Head of Support @ Front
